• Delivered exceptional customer service by prioritizing customer satisfaction and addressing inquiries and concerns with a friendly and professional demeanor through establishing customer relationship.

• Performed customer service skills by greeting the customers, assisting, and answering their queries.• Operated cash registers to handle cash and electronic payments and provide accurate change.

• Answered telephone and electronic enquiries and relayed telephone calls and messages• Coordinated members for the implementation of the church activities• Managed information by setting up manual and electronic systems for organizing, retrieving, analyzing and reporting of data to the Planning Committee• Recommended interventions based on the reported data

• Streamlined project execution by providing strategic support to Department Heads and Health Offices, resulting in a 30% improvement in program implementation efficiency.• Successfully managed complex project phases from planning to execution, ensuring adherence to timelines, budget constraints, and quality standards, which contributed to a 20% reduction in project completion times.• Built and maintained professional relationships with key stakeholders, enhancing collaboration and communication across various departments and external partners, leading to a 15% increase in stakeholder engagement.• Managed database using Microsoft Office (MS Word, MS Excel, MS PPT, Outlook) and Google Workspace (Google Forms, Google Docs, Google Sheet, Google Slides, Gmail). • Conducted research, data gathering and reporting of analysis for improvement of project and program implementation of the social health sector.• Reported recommendations of actions to the Local Chief Executive based on data analysis, research, and benchmarking.• Documented weekly minutes of meetings• Prepared reports, presentations and facilitated meetings • Oversaw phases and steps determined during the planning process • Filing of documents manually and electronically and organized it accordingly• Monitored implementation of projects through collection and analyses of reports and data• Coordinated partner offices for the successful implementation of the programs, projects and activities for the target beneficiaries • Analyzed data for further reporting of recommended interventions to the Local Executive Chief• Monitored implementation of programs and projects • Facilitated meetings to cascade the newly project mandated by the National Government Agencies• Opened and distributed incoming regular and electronic mail • Scheduled and confirmed appointments and meetings with department heads