Ruth Mukuiya Email & Phone Number

Kenya

🗹 Conduct assessment and consultation and provide tailored product recommendations.🗹 Skin care; basic facial and chemical peels.>Conditions handled; Impaired barrier, problematic skin, acne, hyperpigmentation, photo damaged, aging skin.🗹Body work; therapeutic massages, Swedish, aromatherapy and deep tissue.🗹Waxing services.HighlightGrowing clientele base through referral

Nairobi,Kenya

🗹 Consultation and skin analysis.🗹 Skin care; facial treatment, hydra facial, skin peels, micro needling and after care.>Conditions handled: Photo damaged skin, hyperpigmentation, aging, impaired skin barrier, problematic skin/acne ad dehydrated skin.🗹 Body work: Massage; (Swedish, aromatherapy, Deep tissue etc.)🗹 Body treatment: exfoliating, masks, wraps.🗹 Retail: product recommendation, closing sale.🗹 Hair removal; hot wax, sugaring.

Maldives

🗹 Welcomed and attended to guests according to spa company standards.🗹 Promote, upsell and cross sell spa treatments and retail procedures.🗹 Conducted a range of spa treatments: Massages :( bamboo, sand poultice, coconut shell, Balinese, coco trigger, Swedish, deep tissue, chakra, balancing, crystal face massage etc.) Skin care; Organic facials and eye treatments. Body treatments; exfoliation, wraps, masks, monitor steam room usage.🗹 Monitored and adhere to the… Show more 🗹 Welcomed and attended to guests according to spa company standards.🗹 Promote, upsell and cross sell spa treatments and retail procedures.🗹 Conducted a range of spa treatments: Massages :( bamboo, sand poultice, coconut shell, Balinese, coco trigger, Swedish, deep tissue, chakra, balancing, crystal face massage etc.) Skin care; Organic facials and eye treatments. Body treatments; exfoliation, wraps, masks, monitor steam room usage.🗹 Monitored and adhere to the schedule on the booking sheet.🗹 Aligned on day-to-day execution of set plans with head therapist, supervisor and manager.🗹 Maintained a positive work environment to reach set targets and achieve guest satisfaction.Highlight🗹 Recognized for highest TripAdvisor mentions and guest requests.🗹 Certificate in Product Training. (Elemental Herbology). Show less

Nairobi Kenya

🗹 Assisted clients in selecting appropriate spa treatments.🗹 Assist clients with consultation to assess any medical conditions that may lessen or heighten their spa experience while recommending the best treatment options.🗹 Supported sales of spa products and treatments.🗹 Maintained a high level of hygiene and adhered to spa policies🗹 Provided a range of relaxing treatments  Skincare: facials, LED light therapy, galvanic, iontophoresis, vacuum suction, micro… Show more 🗹 Assisted clients in selecting appropriate spa treatments.🗹 Assist clients with consultation to assess any medical conditions that may lessen or heighten their spa experience while recommending the best treatment options.🗹 Supported sales of spa products and treatments.🗹 Maintained a high level of hygiene and adhered to spa policies🗹 Provided a range of relaxing treatments  Skincare: facials, LED light therapy, galvanic, iontophoresis, vacuum suction, micro current. Massage: Swedish deep tissue, Aromatherapy.Highlight🗹 First attempt to serve the institution spa clients using my newly acquired skills in skin care and eye treatments and use of electrical machines. Show less

Bahrain

▪️ Responded to calls and e-mails and provided details of the available properties for sale and lease.▪️ Booked field based appointments and inspections of leased properties for prospective clients▪️ Organised and accompanied clients to different sites and explained the specifications of the property.▪️ Achieved sales through advising and guiding clients on property lease and sales▪️ Worked with contracted to ensure defects and damage on buildings are fixed▪️ Ensured company… Show more ▪️ Responded to calls and e-mails and provided details of the available properties for sale and lease.▪️ Booked field based appointments and inspections of leased properties for prospective clients▪️ Organised and accompanied clients to different sites and explained the specifications of the property.▪️ Achieved sales through advising and guiding clients on property lease and sales▪️ Worked with contracted to ensure defects and damage on buildings are fixed▪️ Ensured company efficiency by monitored bills and lease payments.▪️ Prepared feasibility and update reports and submitted to the Area Manager.▪️ Planned, produced, tracked, and ensured timely completion of deliverable for projects and programs to contracted clients.▪️ Conducted detailed analysis of operational performance, strategy, and implementation protocols to ensure business continuity.▪️ Conducted property handover to clients▪️ Reported project repairs and customer complains to company and maked a follow up on resolved issues▪️ Fostered team work by working with the team to identify new business opportunities and generate new ideas▪️ Accurately received offers of our clients homes and booked an `offer check` appointment▪️ Through consultation and recommendation, obtained the best price for our client Key Achievements:🏆 Earned recognition for maintaining properties at high capacity with low turnover through on-target advertised, professional networked, and excellent tenant relations.🏆Spearheaded development and roll-out of innovative marketed campaign that maximized portfolio asset performance.🏆Successfully coordinated execution of multiple high-value property build-outs and upgrades to enhance marketability and position of assets. Show less

Kenya

▪️ Promoted and executed a wide variety of promotional products and sales▪️ Boosted company revenue by selling products and processing customer orders and requests.▪️ Assisted in creating marketing intellence by conducting competitive research and giving client feedback▪️ Created satisfactory customer experience by solving clientele issues and concerns raised while escalating high level issues▪️ Provided information and answered inquiries concerning products, services report… Show more ▪️ Promoted and executed a wide variety of promotional products and sales▪️ Boosted company revenue by selling products and processing customer orders and requests.▪️ Assisted in creating marketing intellence by conducting competitive research and giving client feedback▪️ Created satisfactory customer experience by solving clientele issues and concerns raised while escalating high level issues▪️ Provided information and answered inquiries concerning products, services report problem areas.▪️ Received and processed orders, determine charges, and billing or payments.▪️ Recorded details of customer contacts and actions taken.▪️ Answered incoming customer requests and queries concerning the organisation as a wholeKey Achievements:🏆 Ensured that the quality of customer service was above par and recommended various improvements which greatly enhanced customer service relations.🏆 Demonstrated professional etiquette and manners when interfacing with customers which resulted in 30% improved feedback from customers. Show less

Mt.Kenya,Nanyuki (Kenya)

-Reservation management using Fidelio & Opera.-Guest engagement & induction.-Product & service marketing or property activities.-Utilized exceptional customer care and clerical work with a strong expertise in performing front desk operations in a timely, professional, and courteous manner. -Front office management which coordinated smooth operations of company. -Office applications to contribute to the facility’s bottom-line telephone calls while communicating… Show more -Reservation management using Fidelio & Opera.-Guest engagement & induction.-Product & service marketing or property activities.-Utilized exceptional customer care and clerical work with a strong expertise in performing front desk operations in a timely, professional, and courteous manner. -Front office management which coordinated smooth operations of company. -Office applications to contribute to the facility’s bottom-line telephone calls while communicating effectively with all callers to obtain complete information to determine need Show less

Qatar,Doha

▪️ Oversaw and supervised day to day showroom operations including but not limited to reconciling sales, purchase orders and daily ledgers ▪️ Ensured efficiency by updating the order booking and delivery scheduling.▪️ Guided and assisted customers in selecting products based on their tastes and preferences▪️ Reported on showroom sales and progress reports to the management team for price evaluation and adjustment purposes▪️ Monitored showroom activities for accurate stock… Show more ▪️ Oversaw and supervised day to day showroom operations including but not limited to reconciling sales, purchase orders and daily ledgers ▪️ Ensured efficiency by updating the order booking and delivery scheduling.▪️ Guided and assisted customers in selecting products based on their tastes and preferences▪️ Reported on showroom sales and progress reports to the management team for price evaluation and adjustment purposes▪️ Monitored showroom activities for accurate stock management and inventory▪️ Advised on promotional sales activities based on the flow of clientele▪️ Initiated conversations with customers in order to make sales and answer their queries KEY ACHEIVEMENTS🏆Grew sales by 10% Show less

Diploma Cidesco, Beauty & Spa Management

Skin Care Specialist, Itec Certification

Activities and Societies: Hygiene and sterilisation Anatomy and Physiology Facial Skincare Advanced Skincare Facial Electrical -Completed.

College Diploma, Holistic Massage,Spa Treatments,Diet And Nutrition, Merit

-holistic massage techniques e.g effleurage,Petrissage,Kneading,Friction,Percussion,vibration e.t.c -Carrying out consultations and giving.

Hospitality

Certificate in Food & Beverage Services (Food & Beverage Services, Product Knowledge,Customer Care & Ethics)

Iata Consultancy Level, Air Travel And Ticketing (Tourism Management), Pass

Activities and Societies: GDS i.e Computerized Travel Operations-Galileo Calculating Air Fares,Booking Reservations and Customer Care

Certificate, Business Mathematics, Credit

Basic Business English and Mathematics,Book-keeping and Accounts

Certificate Of Aircraft Cabin Crew, Cabin Crew

Activities and Societies: First Aid (St.johns) Swimming Acquired knowledge of my role as Cabin Crew in an Air Craft.For example Pre.