Provided experienced office management with excellent communication and problem-solving skills resulting in seamless customer and vendor experience and increased business. Collaborated with Project Managers to identify and resolve new and ongoing issues. Located specialty subcontractors and priced construction materials. Made travel arrangements, Renewed licenses and trade affiliations and ensured that education requirements for them were met. Identified need for a company website to address steep downward trend in new jobs. Presented potential website developers and worked closely with the chosen firm; keeping all parties involved in review and decisions. Made layout recommendations, edited content. located photos to showcase company work. Many potential customers referenced the website in their initial call.Initiated idea to join Angie's List and created content. After creation of website and Angie's List participation, 60% of new calls were from people who had been impressed by them. Coordinated computer purchases and technical support. Tracked and purchased office supplies, office equipment, and computer software.Managed Accounts Payable and Accounts Receivable using QuickBooks. Assisted President with budget. Worked with mortgage companies to get insurance payments processed expeditiously.Facilitated communication between Project Managers and clients and insurance Adjusters.Drafted contracts, client, insurance, mortgage company letters, and edited President and Project Managers' correspondence.Scheduled appointments for 30 jobs.Updated spreadsheets for tracking jobs. Closed out job files; verifying all work was completed.Coordinated employee Medical, Dental, and SIMPLE plans. prepared Payroll, managed Worker's Compensation and General Liability insurance records and prepared for yearly audit and taxes.

Planned and facilitated merging of three Customer Service groups during phasing out of Service Center. Leveraged resources to meet the phone needs of each of the products using creative solutions (i.e. temporary workers, resource sharing between units); ensuring performance standards were not compromised.Coordinated transfer of 70,000 members to the Client's Service Center over the course of a year. Created planning grids, liaised with the Company Service Center and the Client Service Center's staff to get information to Customer Service at both Administrations in a timely manner. This enabled a professional, informed presentation of coverage and changes in policy status to members, employers, and providers.Worked closely with other Team Leaders and Mastery People to leverage resources during hiring freeze. Improved processes and reduced paperwork to save time and work, which allowed company to succeed with reduced staff.Interviewed, hired, and coordinated team of twenty people in diverse functions. Assessed performance, arranged for initial and follow-up training in technical and soft skills to build personal and team proficiency.Created, adapted, and implemented Health Plan procedures and plan descriptions in conjunction with Health Plan Administrative staff, Legal, Marketing, Network Management, and Medical Services task force members. This resulted in timely and quality implementation of new initiatives and government mandates.Documented, trained, and implemented a new corporate process for opening and sorting mail in the Mail Unit. Met projected goals the first week of implementation.Coordinated conversion to paperless claim reviews and documenting of clinic changes over the phone reather than sending paperwork out to members. This resulted in less paperwork, less time spent processing changes, and faster response to members..