Ensured guest satisfaction across the property—received phone calls, provided information to current and future guests, took reservations, and facilitated follow-ups. Maintained guest records and organized them for management. Handled cash and checks, including counting on and off at the beginning and end of every shift. Also created audit packets and thorough documentation.

Answered high-volume calls containing classified information and created appointments for patients. Improved clinic efficiency through completion of daily spreadsheets, annotating charts, and forwarding messages to relevant nurses.