Senior Content Designer
CurrentOversee content ops for award-winning parenting advice service. Introduced a user-centred content design approach. Developed and manage strategy including workflow and sign-off processes, methods for prioritising content, criteria for publication, and how we manage risk. User testing for inclusivity and accessibility. Ongoing work to update the whole site (including content migrated from another website) and to continue to improve standards. Working closely with subject matter experts, service designers, product designer and website developers. Since introducing a content design approach, more people have told us they're getting the advice they need from the website. The changes also resulted in a 300% increase in the number of people finding Parent Talk on Google from 20/21-21/22. From 21/22-22/23 it rose a further 150%.