Ruthvik Akella Email & Phone Number

Anaheim, CA, US

• Managed 60-80 files in various milestones of the loan process and made sure they were retained from lock to fund with minimal issues
• Resolved various qualification issues to find path forward for clients and communicated proactively with internal teams to ensure client needs and questions were addressed promptly
• Collaborated with cross functional teams to help expedite loan process and made sure loans were funded prior to lock expiration
• Set proper expectations, made sure SLAs were met, and communication was proactive

• Served as the main point of contact for borrowers from assisting them to locking their rate, to helping them throughout the underwriting process and all the way to closing to ensure excellent customer service is.
• Ensured that borrowers were well informed to make the best financial decision and answered any questions they may have throughout the loan process
• Collaborated with internal teams such as processors, analysts and underwriters to escalate any issues and expedited files to closing well before lock extensions were applied
• Assisted colleagues in expanding their post lock knowledge by helping troubleshoot problem files and set up presentations on common post lock issues
• Effectively communicated with customers while also holding internal teams to SLA guidelines to provide needed details to clients
• Mentored numerous associates within my team that enabled them to better learn the loan processes. This later resulted in them being promoted to Home Advisors.

• Served as a pipeline manager post lock to ensure loans process smoothly and any problems that may arise are taken care of promptly
• Communicated with borrowers on the progress of their loan and worked to find solutions on paths forward when unexpected issues arise
• Assisted customers and internal teams daily to provide any updates to borrowers and help troubleshoot any issues throughout the processing stage
• Mentored numerous Processing Experts that are currently excelling in their role

• Ensured updated financials are on file for each client in pipeline before assisting with financial analysis to determine disposable income for protection plan or possibility for financial hardship
• Went over potential protection agreement and verified affordability with clients after making sure they were fully compliant through the 2018 tax year
• Communicated with internal tax attorneys regarding IRS negotiations on client cases and confirmed protection plan or hardship program with clients to get them fully protected and out of collections

• Resolved simple to complex inquiries from internal and external customers regarding their auto loans and worked in a constantly changing, fast paced environment
• Made sure all documents were submitted timely and criteria was met for external customers’ auto loans and properly escalated title and lien issues to the proper department’s supervisor to ensure they were attended to
• Worked with multiple computer systems (ITOP, CARS, CRS B, CRC C, etc.) amongst other applications, and utilized search tools and internal resources to find information, finish loan documents and process refinance.
• Employee of the Month in August 2017