· Updated existing automation workflows to align with the new organizational structure, business units, and operational requirements, which involved code fixes and asset updates due to the company domain change.· Reconfigured bot accounts, updated credentials, and ensured secure access to newly segmented systems, databases, and applications.· Automated data migration processes, facilitating the accurate and seamless transfer of critical data between split entities.· Collaborated with IT, security, and business teams to integrate RPA into the restructured IT infrastructure, ensuring compliance with standards, including code fixes and asset updates due to the company domain change.· Developed and implemented new RPA solutions tailored for Finance, Commerce, and Security domains, driving operational efficiency for the separated entities.· Resolved post-split automation issues, ensuring bots operated effectively across restructured systems and databases.· Accountable for executing quarterly cleanup of inactive RPA users and Elastic Search logs across all three environments (DEV, UAT, and PROD).

· Analyzed existing processes, identified automation opportunities, and developed RPA solutions to reduce operational disruptions.· Delivered continuous improvement initiatives, IT reviews, and managed servers and Orchestrator across DEV, UAT, and PROD environments, leveraging feedback to enhance automation solutions and user experience, while adhering to SDLC methodology and implementing CI/CD practices.· Led test case documentation, dependency analysis, bot account creation, and validation across Microsoft and third-party applications on VMs, as well as orchestrating automation user account creation during the NCR company split.· Collaborated with cross-functional teams to facilitate data migration and integration, enhancing operational efficiency.· Conducted thorough testing and validation of automated processes, ensuring compliance with new business objectives and regulatory standards.

Role as a DR Coordinator:• Coordinated disaster recovery testing for NCR ITS applications, ensuring 100% approval of DR plan documents and completion of DR tests in Corporate, SaaS (eligible) & Cloud (eligible).• Maintained the DR Master Repository in ServiceNow by conducting periodic sanity checks.• Conducted Risk Assessments and Business Impact Analyses by collaborated with application owners, solution architects, and subject matter experts on application prioritization to effectively manage d disaster response.• Enhanced the ServiceNow DR Tracker by onboarding SaaS and public cloud applications to the disaster recovery framework• Deliver timely security metrics to support BOD, Operations Review, and Business Reviews Role as a RPA Developer:• Continue to mature RPA COE - deliver time savings and productivity improvements to the organization deliver 25% more-time savings than previous year. Introduce Hyper automation. Improve utilization of BOT resources.• Contributed to all phases of the Software Development Life Cycle (SDLC), including design, development, testing, deployment, and documentation of automation workflows.• Monitored and maintained processes post-deployment to ensure optimal performance and reliability.• Engaged in learning and supporting technologies such as Elasticsearch, Kibana, Postman, REST API, and AbuseIPDB to enhance development of assigned use cases.• Participated in ongoing maintenance and support of deployed automation solutions, implementing enhancements as needed.• Conducted testing and debugging of developed automation processes to ensure accuracy and reliability in production environments.

· Assisted in developing and updating disaster recovery (DR) plans, ensuring alignment with information security and risk management frameworks.· Conducted risk assessments and business impact analyses to identify critical systems and processes, enhancing disaster recovery readiness.· Participated in disaster recovery testing and drills, documenting results and providing recommendations for improving recovery procedures.· Supported the preparation of compliance reports and audits to ensure adherence to industry standards like ISO 27001.· Collaborated with IT and security teams to ensure continuous monitoring and timely mitigation of risks impacting DR processes.