Ruth West Email and Phone Number
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A delivery-focused Global Head of PMO with over 20 years of experience working in and supporting critical programme delivery for global businesses. A self-motivated leader and analytical thinker with the ability to manage a portfolio of large-scale and complex projects, program tracking, governance, budgeting and process improvement.My consistent focus on product and process improvement has been a driving factor in my professional progression throughout my career. I learnt the value of working in goal-orientated environments and the delivery of targets to tight deadlines, an ethos that I harnessed to drive my own initial sales performance and consistent overachievement.This drive was rewarded in 2001 with a promotion to oversee call centre technology, where I successfully developed an Agile project that delivered a solution to integrate sales forecasting with product installation and billing.My communication skills enabled professional development in 2005 when I became an Instructional Designer and Technical Author, writing and designing documentation, e-learning, and face-to-face training courses for internal and external customers. The role progressed to Project Manager responsible for pre-sales calls with customers, requirements determination, quotes/bids, and the management of project teams of 15.In 2014 I progressed to Programme Manager, and within two years, I was approached by Senior Leadership to become Head of Project Management and PMO, creating and leading a globally aligned team of Project and Programme Managers. This role managed a portfolio of projects delivering technical authoring and instructional design products for global customers.Following the division's acquisition by L&T Technology Services in 2018, my position grew as a senior leadership team member, responsible for a global portfolio of 100+ projects and the integration of 75 staff. This challenging environment tested my personal management, stakeholder, and leadership skills to consistently achieve critical project delivery across the portfolio.
Osl Technology
View- Website:
- operationalsolutions.co.uk
- Employees:
- 34
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Pmo And Hado Programme ManagerOsl Technology Mar 2023 - PresentReading, England, United Kingdom
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Head Of Global Project ManagementL&T Technology Services Limited Sep 2018 - Nov 2021Work From HomeSenior program oversight leader responsible for a global portfolio of 100+ projects focused on the creation of technical content and training with annual budget responsibility of ~$12M. Direct management of a team of 12 global staff that comprised of Project / Programme Managers and Solution / Information Architects. Streamlined critical reporting processes through the consolidation of multiple data sources to produce a standard forecast report. Delivered significant cost-saving initiatives… Show more Senior program oversight leader responsible for a global portfolio of 100+ projects focused on the creation of technical content and training with annual budget responsibility of ~$12M. Direct management of a team of 12 global staff that comprised of Project / Programme Managers and Solution / Information Architects. Streamlined critical reporting processes through the consolidation of multiple data sources to produce a standard forecast report. Delivered significant cost-saving initiatives to expand the use of offshore resources by 45%. Drove critical-business process improvement programs with the redesign of the authoring workflow within the Content Management System. Championed cross-training initiatives. Show less -
Head Of Project Management & Global PmoXerox Jan 2016 - Sep 2018Work From HomeCreated and led a new global team of Project and Programme Managers based in five different locations. Oversaw a critical portfolio of technical authoring and instructional design projects in the UK, USA and India. All assignments achieved 100% delivery on time, on budget and to quality standards. Reduced delivery costs by $2M in a year with the creation of a set of project management processes and procedures that enabled risk scoring and prioritisation on a global, rather than site basis… Show more Created and led a new global team of Project and Programme Managers based in five different locations. Oversaw a critical portfolio of technical authoring and instructional design projects in the UK, USA and India. All assignments achieved 100% delivery on time, on budget and to quality standards. Reduced delivery costs by $2M in a year with the creation of a set of project management processes and procedures that enabled risk scoring and prioritisation on a global, rather than site basis. Improved productivity, speed, staff engagement and accelerated decision making with the introduction of clear project/programme governance. Boosted efficiencies with the standardisation of processes to create uniform procedures and tools to be utilised globally across projects. Show less -
Program ManagerXerox Aug 2014 - Dec 2015Work From HomePromoted to Programme Manager to manage a critical $12M p.a. client account. Led a team of nine Content Development Project Managers and up to 15 Translation Project Managers in the US and UK to deliver technical documentation, training development and translation of documents.Elevated internal quality standards to improve financial forecasting by 80%. Promoted advanced training and support for Project Managers to apply more accurate forecasting of resources required for task… Show more Promoted to Programme Manager to manage a critical $12M p.a. client account. Led a team of nine Content Development Project Managers and up to 15 Translation Project Managers in the US and UK to deliver technical documentation, training development and translation of documents.Elevated internal quality standards to improve financial forecasting by 80%. Promoted advanced training and support for Project Managers to apply more accurate forecasting of resources required for task completion. Drove enhanced client engagement to boost service levels and enable the customer to approve $12M annual spending while retaining flexibility through the development of a RAG tracker for budget approval. Show less
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Project Manager - Technical CommunicationsXerox Jan 2010 - Aug 2014Welwyn Garden CityLed pre-sales calls with customers, determined requirements, developed quotes / bids, managed project teams of 15, oversaw risks / issues and ensured accurate financial forecasting and cost control.Produced significant savings by redesigning the document structure in the CMS to enhance synergetic usage and standardisation across the business on a critical project. Delivered all projects on time and within budget.
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Technical Author And Instructional DesignerXerox Jan 2005 - Dec 2009Welwyn Garden City, England, United KingdomDesigned and wrote documentation, e-learning, and face-to-face training courses for internal and external customers. Championed working relationships with documentation managers, translation project managers, technical writers, illustrators and operational leaders to ensure milestones were consistently achieved.
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Technical Support Executive Team Leader, SalesXerox May 2001 - Dec 2004Hillingdon, England, United KingdomOversaw IT in the call centre, which included creating call routing and establishing a new European hub. Managed a team of up to eight sales staff. Provided hardware and software technical support and developed Access databases including a system shared between sales, finance and product installation teams to track install and payment forecast statuses.
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Teleweb Production ExecutiveXerox Apr 1999 - May 2001Hillingdon, England, United KingdomSales representative selling Xerox equipment, consistently achieving key sales targets.
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Various Seasonal / Short-Term Contract PositionsVarious Companies Dec 1995 - Mar 1999United KingdomPrimary aim at the time was to be a botanical surveyor in environmental conservation, but botanical surveys can only be effectively conducted for a few months a year, so other jobs taken to fill the gaps.Companies include:- The Conservation Foundation- Plantlife- Worcestershire Wildlife Trust- Will Watson Wildlife Consultant- Madge EuropeRoles include:Botanical- Develop Species Action Plans- Conduct botanical surveys of grassland sites and provide… Show more Primary aim at the time was to be a botanical surveyor in environmental conservation, but botanical surveys can only be effectively conducted for a few months a year, so other jobs taken to fill the gaps.Companies include:- The Conservation Foundation- Plantlife- Worcestershire Wildlife Trust- Will Watson Wildlife Consultant- Madge EuropeRoles include:Botanical- Develop Species Action Plans- Conduct botanical surveys of grassland sites and provide land management advice- Conduct botanical (and some fauna) surveys of ponds and provide recommended pond management reports for the local authorityProject Management- Conference organisation both in UK and overseas- Magazine content and layout (Network 21)- Packaging design development- Database management: "Back from the Brink" species database- "Flora Guardians" volunteer recruitment projectTechnical- Development of Access databases- Maintain stock and export database- Webmaster: Management and production of website www.newsnet-21.orgMarketing and Authoring- Secure written and photographic material for Plantlife magazine- Author for Plantlife magazine- Create user guide for export database and shipping systems Show less -
Various Short-Term Positions While On Student ExchangeVarious Companies Oct 1994 - Aug 1995CanadaCompanies include:- First Source, Ontario- Responsive Marketing Group, Ontario- Charlton Resorts, Alberta- Centre for Endangered Reptiles, QuebecRoles include:- Sales and Customer Service Manager: Duties include achievement of sales target and training new staff- Housekeeper- Assist in the preparation of the Centre for Endangered Reptiles newsletter and "Toadally Awful Extravaganza" conference and fund raising auction- Proof read Centre for Endangered… Show more Companies include:- First Source, Ontario- Responsive Marketing Group, Ontario- Charlton Resorts, Alberta- Centre for Endangered Reptiles, QuebecRoles include:- Sales and Customer Service Manager: Duties include achievement of sales target and training new staff- Housekeeper- Assist in the preparation of the Centre for Endangered Reptiles newsletter and "Toadally Awful Extravaganza" conference and fund raising auction- Proof read Centre for Endangered Reptiles Director's book on genetic fingerprinting- Gather information for Jamaican Boa stud book Show less
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Assistant To Warburg Reserve Wardens And Local RangersBerks, Bucks And Oxon Naturalists Trust Aug 1991 - Sep 1993Oxfordshire, England, United Kingdom- Maintain regular surveying for flora and fauna- Lean and train volunteers in reserve management- Create display boards
Ruth West Skills
Ruth West Education Details
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Biology -
Conservation Biology
Frequently Asked Questions about Ruth West
What company does Ruth West work for?
Ruth West works for Osl Technology
What is Ruth West's role at the current company?
Ruth West's current role is Head of PMO | Global Project Portfolio Leader | Program Management | Process Improvement | Project Management Office | SC cleared.
What is Ruth West's email address?
Ruth West's email address is ru****@****rox.com
What schools did Ruth West attend?
Ruth West attended King's College London, University Of Kent.
What skills is Ruth West known for?
Ruth West has skills like Instructional Design, E Learning, Project Management, Flash, Blended Learning, Microsoft Office, Project Planning, Adobe Acrobat, Databases, Photoshop, Multimedia, Captivate.
Who are Ruth West's colleagues?
Ruth West's colleagues are Josh Glynn, Srinivasa Tammineni, David Robinson, Daniel Taylor, Cameron Townley-Taylor, Penny Moseley, Stephen Cranfield.
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Ruth Lestrade
Senior Manager, Longstanding Customer Propositions At Scottish Widows (Lloyds Banking Group)Windsor1hsbc.com
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