Ruth West Email & Phone Number

Reading, England, United Kingdom

Work From Home

Senior program oversight leader responsible for a global portfolio of 100+ projects focused on the creation of technical content and training with annual budget responsibility of ~$12M. Direct management of a team of 12 global staff that comprised of Project / Programme Managers and Solution / Information Architects. Streamlined critical reporting processes through the consolidation of multiple data sources to produce a standard forecast report. Delivered significant cost-saving initiatives… Show more Senior program oversight leader responsible for a global portfolio of 100+ projects focused on the creation of technical content and training with annual budget responsibility of ~$12M. Direct management of a team of 12 global staff that comprised of Project / Programme Managers and Solution / Information Architects. Streamlined critical reporting processes through the consolidation of multiple data sources to produce a standard forecast report. Delivered significant cost-saving initiatives to expand the use of offshore resources by 45%. Drove critical-business process improvement programs with the redesign of the authoring workflow within the Content Management System. Championed cross-training initiatives. Show less

Work From Home

Created and led a new global team of Project and Programme Managers based in five different locations. Oversaw a critical portfolio of technical authoring and instructional design projects in the UK, USA and India. All assignments achieved 100% delivery on time, on budget and to quality standards. Reduced delivery costs by $2M in a year with the creation of a set of project management processes and procedures that enabled risk scoring and prioritisation on a global, rather than site basis… Show more Created and led a new global team of Project and Programme Managers based in five different locations. Oversaw a critical portfolio of technical authoring and instructional design projects in the UK, USA and India. All assignments achieved 100% delivery on time, on budget and to quality standards. Reduced delivery costs by $2M in a year with the creation of a set of project management processes and procedures that enabled risk scoring and prioritisation on a global, rather than site basis. Improved productivity, speed, staff engagement and accelerated decision making with the introduction of clear project/programme governance. Boosted efficiencies with the standardisation of processes to create uniform procedures and tools to be utilised globally across projects. Show less

Work From Home

Promoted to Programme Manager to manage a critical $12M p.a. client account. Led a team of nine Content Development Project Managers and up to 15 Translation Project Managers in the US and UK to deliver technical documentation, training development and translation of documents.Elevated internal quality standards to improve financial forecasting by 80%. Promoted advanced training and support for Project Managers to apply more accurate forecasting of resources required for task… Show more Promoted to Programme Manager to manage a critical $12M p.a. client account. Led a team of nine Content Development Project Managers and up to 15 Translation Project Managers in the US and UK to deliver technical documentation, training development and translation of documents.Elevated internal quality standards to improve financial forecasting by 80%. Promoted advanced training and support for Project Managers to apply more accurate forecasting of resources required for task completion. Drove enhanced client engagement to boost service levels and enable the customer to approve $12M annual spending while retaining flexibility through the development of a RAG tracker for budget approval. Show less

Welwyn Garden City

Led pre-sales calls with customers, determined requirements, developed quotes / bids, managed project teams of 15, oversaw risks / issues and ensured accurate financial forecasting and cost control.Produced significant savings by redesigning the document structure in the CMS to enhance synergetic usage and standardisation across the business on a critical project. Delivered all projects on time and within budget.

Welwyn Garden City, England, United Kingdom

Designed and wrote documentation, e-learning, and face-to-face training courses for internal and external customers. Championed working relationships with documentation managers, translation project managers, technical writers, illustrators and operational leaders to ensure milestones were consistently achieved.

Hillingdon, England, United Kingdom

Oversaw IT in the call centre, which included creating call routing and establishing a new European hub. Managed a team of up to eight sales staff. Provided hardware and software technical support and developed Access databases including a system shared between sales, finance and product installation teams to track install and payment forecast statuses.

Hillingdon, England, United Kingdom

Sales representative selling Xerox equipment, consistently achieving key sales targets.

United Kingdom

Primary aim at the time was to be a botanical surveyor in environmental conservation, but botanical surveys can only be effectively conducted for a few months a year, so other jobs taken to fill the gaps.Companies include:- The Conservation Foundation- Plantlife- Worcestershire Wildlife Trust- Will Watson Wildlife Consultant- Madge EuropeRoles include:Botanical- Develop Species Action Plans- Conduct botanical surveys of grassland sites and provide… Show more Primary aim at the time was to be a botanical surveyor in environmental conservation, but botanical surveys can only be effectively conducted for a few months a year, so other jobs taken to fill the gaps.Companies include:- The Conservation Foundation- Plantlife- Worcestershire Wildlife Trust- Will Watson Wildlife Consultant- Madge EuropeRoles include:Botanical- Develop Species Action Plans- Conduct botanical surveys of grassland sites and provide land management advice- Conduct botanical (and some fauna) surveys of ponds and provide recommended pond management reports for the local authorityProject Management- Conference organisation both in UK and overseas- Magazine content and layout (Network 21)- Packaging design development- Database management: "Back from the Brink" species database- "Flora Guardians" volunteer recruitment projectTechnical- Development of Access databases- Maintain stock and export database- Webmaster: Management and production of website www.newsnet-21.orgMarketing and Authoring- Secure written and photographic material for Plantlife magazine- Author for Plantlife magazine- Create user guide for export database and shipping systems Show less

Canada

Companies include:- First Source, Ontario- Responsive Marketing Group, Ontario- Charlton Resorts, Alberta- Centre for Endangered Reptiles, QuebecRoles include:- Sales and Customer Service Manager: Duties include achievement of sales target and training new staff- Housekeeper- Assist in the preparation of the Centre for Endangered Reptiles newsletter and "Toadally Awful Extravaganza" conference and fund raising auction- Proof read Centre for Endangered… Show more Companies include:- First Source, Ontario- Responsive Marketing Group, Ontario- Charlton Resorts, Alberta- Centre for Endangered Reptiles, QuebecRoles include:- Sales and Customer Service Manager: Duties include achievement of sales target and training new staff- Housekeeper- Assist in the preparation of the Centre for Endangered Reptiles newsletter and "Toadally Awful Extravaganza" conference and fund raising auction- Proof read Centre for Endangered Reptiles Director's book on genetic fingerprinting- Gather information for Jamaican Boa stud book Show less

Oxfordshire, England, United Kingdom

- Maintain regular surveying for flora and fauna- Lean and train volunteers in reserve management- Create display boards

Bsc, Biology

Msc, Conservation Biology