Ruthwik Shetty Email & Phone Number

Bangalore Urban, Karnataka, India

• Lead shift operations, ensuring all tasks are completed and maintaining workflow efficiency.• Train incoming candidates on product processes and clinical protocols.• Serve as the point of contact during shifts, offering guidance and support to team members with complex queries and challenges.• Oversee the end-of-day completion of customer cases and ensure timely resolution of escalations.• Continue to act as a product expert for fertility hormone testing, providing technical support and detailed product education to customers.• Collaborate with interdisciplinary teams (biotech, hardware, software, AI) to implement product improvements based on feedback and performance data.

Bengaluru, Karnataka, India

• Acted as the primary advocate and first line of support for clients, understanding their concerns, health conditions, and requirements.• Served as a product expert, educating customers on all aspects of the device and its applications, ensuring they were well-informed and confident in its use.• Quickly responded to and resolved customer queries, including product demonstrations, functionality, and installation, significantly reducing response times.• Conducted regular testing of the application and fertility monitor, addressing any issues and providing prompt feedback to customers.• Collaborated with biotech, hardware, software, and AI teams to ensure seamless integration of changes and their effects on all stakeholders.• Provided accurate and timely reports based on customer feedback, ensuring data is up-to-date and actionable insights are communicated to relevant teams.• Maintained high levels of customer satisfaction through diligent follow-ups and resolution of issues.

Bengaluru, Karnataka, India

Serving as a dedicated and supportive Intern in a fast-paced environment. Started as a front-end developer, built a scheduler component using React, JavaScript. Currently learning AWS ,lambda fuctions, REST API, dynamoDB

Bengaluru, Karnataka, India

Part of Drug substance manufacturing team and completed a project entitle “Downstream processing of insulin glargine from E.coli Inclusion bodies”. Learnt important aspects of large scale manufacturing of pharmaceuticals and the working protocols in large scale production units.

Bangalore Urban, Karnataka, India

Active part of a R&D project entitled "Bioremediation of Hydrogen sulphide in pond ecosystem". Had an active role in isolation, identification of a potential bacterial bioagent, Paracoccus pantotropus Further established a simulated condition to assess the potential of this bacterial bioagent in remediating Hydrogen sulphide under laboratory condition.

Master Of Business Administration - Mba, Operations Management And International Business, 7.7

Bachelor Of Engineering - Be, Biotechnology