Ruth Woolley Email & Phone Number

1 Margaret Street, Sydney

North Sydney

Developed and rolled out the enterprise wide Resource Management Framework for this product development and service delivery organization. Managed the prioritization and supply of all resources (300+) required for company projects delivering solutions to our banking customers. Also championed the project financial tracking processes and reporting under a PMO Governance role.  Resource Management Framework – Established and maintained all resource management policies, procedures and resourcing tools within Sandstone Technology. Most recently developed and transitioned from the traditional resource management technique to Agile/Lean squad allocation to support an agile delivery methodology that most customers have the appetite for. Resource Demand Planning – Implemented forums and processes that provide visibility of resource demand to support the product development roadmap and project pipeline. Proactively allowing for the recruitment and/or sourcing of additional resourcing above the existing workforce capacity and effectively enabling the organisation to fulfil project delivery commitments and drive customer satisfaction. Capacity, Utilisation & Financial Monitoring & Reporting - Customised a single view of resource supply, demand, utilisation and labour costs for up to 12 months ensuring resources are utilised in the most cost effective way and contributing to Profitability reporting of all product releases and projects. Project Governance – Management of PMO Administrator role providing project governance and reporting. Established and championed project policies, standards & guidelines.  Resource & Project Financial Tracking Reporting – Management of timesheet logging and reconciliation against master resource schedule containing all projected resource effort and cost providing the data to produce monthly Project/Product/Support financial progress reporting – revenue against internal cost and planned profitability at completion.

Challenged to establish, implement and champion a Resource Management Framework, effectively managing the workforce optimisation of over 300 individuals which directly contributed to the successful delivery of over $80M worth of Programs of Work. - Established all resource management policies, procedures and resourcing tools. Developed a more efficient Resource Request tool & process & championed the purpose & use across all areas.- Transformed the Resource request &allocation function from being ad-hoc into a single point of contact for all IT individuals, projecting short & long term resourcing needs while contributing to tactical and strategic resource planning for Projects as well as Operational Support requirements.- Capacity, Utilisation & Financial Monitoring & Reporting - Customised a single view of resource supply, demand, utilisation & labour costs which ensured resources were utilised in the most cost effective way & aligned with their performance plans whilst presenting a forward plan which enabled the business to solution resourcing strategies to deliver on the organisation’s strategy. - Engagement Planning – Developed strong relationships with key stakeholders providing resource management services that sanctioned their effective operation. Focus on continual engagement planning with Resource Owners, Practice Managers & Portfolio Managers certified the appropriately skilled resources were accessible to deliver the pipeline of work.- Resource Profitability – Effectively contributed in ensuring each financial year of up to $80 million program of work was adequately resourced for enabling each project to be delivered as planned. In addition there was up to a further $80 million worth of operational maintenance initiatives that was delivered with effective workforce plans.

Successfully defined, implemented and managed ITIL based service management principles within a Service Desk Contact Centre team with proven ability to champion incident and problem management in highly pressured operational environments adhering to Service Level Agreements and business priorities whilst successfully developing strong relationships between the customer and IT services.- Created and standardised a set of defined Incident and Problem Management procedures for all technologies minimising productivity and operational impacts and intended use of services and technology in order to meet Service Level Agreements and Business Targets. The scope of technology under management included:o IT Applicationso Infrastructureo Network (Core and Commercial)o Call Centre Telephony platforms- Brought in and inspired a team of specialists to gain certification and use the ITIL framework to operate and provide business support 24x7, exceeding business expectations in representing and supporting their interest in technology Planned and Unplanned events and facilitating the restoration of normal operational service with minimal business impact on AAPT customers within agreed SLAs.- Established systems monitoring for early identification of potential issues including customised alerting to warn of issues and enabling the rectification before customers / business were aware of the incidents.- Played an integral part in building and transitioning a new Call Centre IVR Platform including the definition & execution of a new engagement process when the support of this new platform was transitioned to a new External Vendor.- Helmed compliance to mandatory SOX controls by developing and executing procedures to support the company being custodians of User Access Management for SOX listed Applications.- Rolled out a new Call Centre Telephony engagement process for all of groups with telephony platforms providing a single point of engagement process.

AAPT’s vision to differentiate itself on simplicity, range of products, and great low touch customer experience all with a low cost to serve prompted a development and launch of a new technology platform. Privileged with an opportunity offered to be part of this launch by providing guidance over systems’ integration activities and ensuring the integrity of an end-to-end technical solution which ultimately resulted in the successful launch of the new technical platform delivering the goal aligning to AAPT’s Target Operating Model.- Defined the model of alignment information and the relationship among the parts of the model; gauging and correcting any potential misalignment. - Developed rigid processes that provided the capability to track “measures of success and integrity” for the following processes – Prevention, Correction & Detection.- Created an information model with standard means of eliciting, collecting and organizing the information needed by the alignment / realignment process.- Empirically categorized the types of misalignment and the types of changes that may cause them; developed a range of realignment scenarios and a decision procedure for choosing among the alternatives.- Project Management responsibilities – managing the day-to-day aspects of the project, developing project execution plans, resolving planning and implementation issues, and monitoring progress and budgets.- Objectives were achieved through a combination of work performed directly by resources within the Solution Integrity stream and through the co-ordination, management, review and acceptance of work performed by other project streams and third parties.

Developed & delivered the roadmap for the Design and Build process framework supporting the Delivery methodology & aligning with the Project Delivery initiatives whilst adhering to accredited internal & external Design/Build Industry Standards & Guidelines.Fostered a community of design & build practitioners that enhanced our capability in providing effective solutions facilitated by training but also practically by demonstrating & living effective leadership behaviours (empowerment, open communication, trust, leading by example).- Updated the Design & Build quality assurance processes, procedures and guidelines that supported environment of constant change, oversaw technology, refined Delivery methodology and leadership within the Technology and Shared Services department.- Consultative manner for recruitment and placement of assignments, ensuring the allocation of the most appropriate resource taking into account the skills and competencies, development opportunities, personal desired and priorities.- Developed the Design and Build functional strategy, KRAs and competency development plan, applying industry best practice methodologies and tools.- Led cost effective and sustainable resourcing of Application Design and Development specialists in line with supply forecasts provided by the Resource Management function – assured and managed utilisation of Practitioners on Capital Expenditure work at above the minimum target of 67.5% setting short and long term resourcing strategies.- Formed strong working relationships with other Practice Leads (Solution Architecture, Business Analysis, Operations) contributing to an end to end view of capability and work practices which provided seamless delivery of objectives.- Facilitated Practice Forums to discuss projects, improvement opportunities, transformation and various presentations whilst encouraging practitioners to present topics in their area of expertise supporting knowledge transfer and development.

Having assumed my tenure in AAPT as Design Practice Administrator I quickly demonstrated my abilities to manage resources, systems and processes that achieved timely and contractually agreed outcomes for delivery of solutions whilst complying with Change Management controls.Selected Accomplishments:- Facilitated the High Level Estimate (HLE) process, execution and management for all Design Solutions while providing cost effective solution requirements involving infrastructure and services for the purposes of new implementations or maintenance of existing infrastructure.- Managed and ensured the HLE elements were completed, quality assured and delivered to the appropriate standards and depth and within agreed SLAs.- Provided regular reports and metrics for Practice and individual Design Lead deliverables.

Selected Accomplishments:- Developed Operational Procedures and documentation for daily operation of the Data Centre.- Implemented and optimised Infrastructure Systems centred in integrated network, hardware & software solutions whilst working within and promoting a reduction of costing budges for internal and external clients.- Successfully managed and enforced compliance to Change Management processes through staff training

- Provided CBA/EDS inter-organisational training and staff development as a result of the introduction of process improvement and database software upgrades.- Effectively leveraged EDS Resources, Tools and Facilities which resulted in the ability to identify further staffing development requirements and process improvements all endorsed by the Executive and Senior Leadership Team. - Achieved a project grading level of 95% for project service requests delivered within agreed timeframes.

- Managed relationship between Third Party Maintainers and CBA/EDS as well as enforce CBA policy and version control requirements whilst creating, maintaining and tracking of engineering schedules.- Designed and implemented the process for handling Branch LAN Maintenance releases to Third Party Vendors.- Improved EDS business process for software releases and achieved 100% Service Level Agreement target.

- Operated CADAM system (Computer Aided Design and Manufacture) to maintain floor plans, flow charts, system structures, Hardware Configuration and Structural properties for both CBA offices and Computer Rooms.- Designed, planned and actively participated in the construction of a new Data Centre.- Achieved certification by Metro CAD Resources Group in Computer Aided Design Drafting.

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