Ruthy Valdez

Ruthy Valdez Email and Phone Number

Chief People Officer @ SK Enterprises
artesia, california, united states
Ruthy Valdez's Location
Los Angeles, California, United States, United States
Ruthy Valdez's Contact Details

Ruthy Valdez personal email

n/a
About Ruthy Valdez

Ruthy Valdez is a Chief People Officer at SK Enterprises. She possess expertise in forecasting, resorts, hotels, front office, management and 21 more skills.

Ruthy Valdez's Current Company Details
SK Enterprises

Sk Enterprises

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Chief People Officer
artesia, california, united states
Website:
skeusa.com
Employees:
75
Ruthy Valdez Work Experience Details
  • Sk Enterprises
    Chief People Officer
    Sk Enterprises Oct 2021 - Present
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  • Delta 9 Jobs
    Director Of Recruiting
    Delta 9 Jobs 2019 - Oct 2021
    Greater Los Angeles Area
    The Premier Cannabis Employment Agency.● Build talent pipelines for current and future job openings● Lead all sourcing strategies● Manage our external partnerships with colleges, job boards and HR software vendors● Implement online and offline employer branding activities● Prepare and review our annual recruitment budget● Oversee all stages of candidate experience (including application, interviews and communication)● Forecast hiring needs based on business growth plans● Manage, train and evaluate our team of recruiters● Participate in and host recruitment events to drive awareness of our company● Develop a network of potential future hires (e.g. past applicants and referred candidates)● Measure key recruitment metrics, like source of hire and time-to-hire
  • Ten Group
    Head Of Service Improvement
    Ten Group Oct 2015 - Jan 2019
    San Francisco Bay Area
    ● Create, develop and oversee the Member Relations team with the main focus on managing theescalations process● Train and coach team members on complaints and feedback management● Developed and launched eLearnings on how to de-escalate situations and log feedback accurately● Decrease monetary spend on resolving complaints● Decrease business time spent on resolving complaints● Increase repeat usage from members after they have made a complaint● Report on member feedback trends to drive service improvement● Monitor and utilize NPS / surveys to report the Voice of Customer and ensure we are in line with CSAT● Meet monthly QA requirements and provide coaching to team members● Hold Bi-Weekly call sessions with clients and share trends● Develop processes for clients benefits and train out● Assisted H.R. with recruitment for our LATAM offices
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  • Harvest Inn
    Revenue / Sales Manager / Human Resources Manager
    Harvest Inn Jan 2014 - Oct 2015
    St. Helena, Ca
    ● Manage all Group, Corporate, SMERF, Tour & Travel Agent accounts from RFP to final payment● Conduct Outside Sales calls & Prospecting● Ensure inventory is allocated and restricted appropriately in order to maximize revenue and profits● Partner with Revenue Management, Reservations, & Property team to increase year-over-year revenue by 17%($519,000) & Increase revenue by 6% over budget ($194,000) January – June.● Increased RevPAR for 2015 Q1 by $36 ($201 vs $165) and 2015 Q2 by $30 ($312 vs $282) over 2014 by maximizingoccupancy when necessary and increasing rate on demand nights● Collaborate with marketing on package creation and appropriate marketing message, both Transient & Groupmarkets● Create and manage Forecasts, Weekly, and Monthly reports● Work with front office to effectively manage inventory to maximize revenue and manage the guest experience● Maintain accurate and detailed historical data for all market segments including but not limited to group, transient,and online travel agencies (OTA)● Liaise with Corporate HR as it relates to Employee Benefits, Run bi-weekly payroll, Workers Comp and overseeing allEmployee Relations
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  • Sheraton Los Angeles Gateway
    Sales Manager
    Sheraton Los Angeles Gateway Nov 2012 - May 2013
    Greater Los Angeles Area
    ● Managed small group, corporate, SMERF, Tour, and Travel Agent accounts● Completed outside sales and prospecting calls to increase group production● Participated in daily, weekly, and monthly meetings; reviewed new business opportunities and provided status ofexisting contracts● Collaborated with marketing team on sales blitz opportunities as well as group marketing message● Partnered with banquet team to ensure proper set up of functions and events
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  • Viceroy Hotel Group
    Luxury Travel Manager
    Viceroy Hotel Group Mar 2011 - Nov 2012
    Greater Los Angeles Area
    ● Created Pre-Arrival procedures for Luxury Caribbean Resort● Managed and developed Luxury Travel Coordinators; Evaluated and coached Travel Coordinators to maximizecall conversion● Monitored and distributed Call Handling Reports for in house reservation team and overflow call center● Managed and distributed ACD calls and reports for all hotels in the VHG portfolio● Acted as liaison between Finance and Credit Card processing companies● Assisted IT with all property management systems
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  • Pacific Palms Hotel & Conference Center
    Reservations/Revenue Manager
    Pacific Palms Hotel & Conference Center Dec 2006 - Dec 2011
    ● Exceeded transient budget in 2009 and 2010● Achieved a 93% call conversion in 2010● Assisted in the creation of the rooms budgets● Managed inventory to maximize revenue and sell out nights● Lead the weekly Yield Meeting and reviewed the 14-day forecast at the weekly Managers Meeting● Maintained all inventory in the various extranets, including GDS & OTAs● Hired, trained, and coached all reservations agents and group rooms coordinators● Evaluated productivity and ensured maximization of call conversion to increase revenue● Created and managed daily and monthly incentives to assist in the increase of incremental revenues● Collaborated with Marketing team on creation of packages and promotions for the various transient market segments● Prepared accurate 14 day, 30, 60, & 90 day forecasts
  • Hyatt Regency Orange County
    Assitant Front Office Manager
    Hyatt Regency Orange County Dec 2005 - Dec 2006
    ● Ensured guest satisfaction through continued training; maintained the Hyatt standard of customer service● Oversaw the Front Desk, Bell, Valet, and Concierge Departments● Assisted the Front Office Manager with any special projects● Trained new hires and mentored staff to achieve their goals● Managed accuracy of guests and group billing
  • Pacific Palms Hotel & Conference Center
    Assistant Front Office Manager
    Pacific Palms Hotel & Conference Center Mar 2005 - Dec 2005
    § Ensure staff is providing exceptional service to all guests§ Responsible for employee schedules on a weekly basis§ Assist with the hiring, training and disciplining of all front office staff§ Develop and implement department standard operating procedures§ Ensure accuracy of guest billing, minimize adjustments and credits, monitor all credit limits and high balances§ Covered Manager on Duty shifts on a daily basis
  • Pacific Palms Hotel & Conference Center
    Executive Concierge
    Pacific Palms Hotel & Conference Center Jun 2002 - Mar 2005
  • Pacific Palms Hotel & Conference Center
    Night Auditor / Front Desk Agent
    Pacific Palms Hotel & Conference Center Feb 2002 - Jun 2002
    § Audit all paperwork for the Swim & Tennis Centers, Golf, Banquets and all three Restaurants§ Check guests in and out and act as overnight Housekeeper and Valet Attendant§ Balance revenues and prepare Daily Sales Report
  • Pacific Palms Hotel & Conference Center
    Reservations Agent
    Pacific Palms Hotel & Conference Center Aug 2001 - Feb 2002
  • Hilton Ontario Airport
    Sales Manager
    Hilton Ontario Airport Jan 1999 - Aug 2001
    § Manage Group Accounts/Corporate Transient Accounts§ Outside Sales calls§ Production Reports-weekly, monthly§ Solicit new business and existing accounts§ Set up of functions/events

Ruthy Valdez Skills

Forecasting Resorts Hotels Front Office Management Revenue Analysis Delphi Revenue Forecasting Inventory Management Yield Management Onq Customer Service Hospitality Banquets Hotel Management Hospitality Industry Budgets Customer Satisfaction Property Management Systems Hospitality Management Tourism Guest Service Management Rooms Division Food And Beverage Restaurants Pre Opening

Frequently Asked Questions about Ruthy Valdez

What company does Ruthy Valdez work for?

Ruthy Valdez works for Sk Enterprises

What is Ruthy Valdez's role at the current company?

Ruthy Valdez's current role is Chief People Officer.

What is Ruthy Valdez's email address?

Ruthy Valdez's email address is ru****@****oup.com

What is Ruthy Valdez's direct phone number?

Ruthy Valdez's direct phone number is +120330*****

What skills is Ruthy Valdez known for?

Ruthy Valdez has skills like Forecasting, Resorts, Hotels, Front Office, Management, Revenue Analysis, Delphi, Revenue Forecasting, Inventory Management, Yield Management, Onq, Customer Service.

Who are Ruthy Valdez's colleagues?

Ruthy Valdez's colleagues are Mahendra Jangid, Aniket Sakpal, Singer Singh, Ram Sharma, Md.kamruz Zaman, Sandeep Salunke, Shahid Saifi.

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