Starting in July of 2024, I begin leading the Account Management teams in Indianapolis and Denver, working with a strong team of Account Managers to grow and strengthen our relationships with clients.

As a Senior Technical Account Manager, I'm actively working on more ways to help our Account Management and Sales teams grow and collaborate with our colleagues in Solutions and Operations.

GadellNet is an award-winning IT consulting firm that provides full-service technology solutions to a broad range of clients.As an Account Manager I'm focused on the satisfaction of my assigned clients, while also bringing nearly 13 years of technical & engineering background to the role in order to help guide my clients through their technology decisions and growth.-Manage the client on-boarding process-from signing of contract through handoff to operations.-Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road.-Guide the customer through IT solution decisions that will transform the way they do business.-Hold Business Reviews on a quarterly basis for current clients.-Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction.-Accountable for client retention and assists with service level tracking and reporting.-Create and manage a strategic plan for managed customers with assigned Virtual CIO teams-Manage contract renewals and price increases.-Maintain proactive communication with key decision-makers.-Work closely with service delivery team to manage customer escalations and trouble tickets.

As a CSE, I dealt directly with clients on-site to resolve IT issues, and managed a handful of clients on a weekly basis to ensure resolution of issues, and drive their technology forward with suggestions and consulting.In addition to those responsibilities, I also handled Pre-Sales/Sales consulting and engineering, meeting with clients to discuss both pain points and their technology needs in order to suggest, sell, and implement new technology and processes.Key Skillsets: Networking (Meraki, SonicWALL, and more), Server Infrastructure, Active Directory, Troubleshooting of business applications and machines, and much more!

Founded TechRaptor in 2013 with the goal of provided high quality gaming content for readers around the world.My focus as CEO is twofold: develop new business relationships with profitability and user experience in mind and developing internal processes (and tools) that will ensure every member of the team is able to do their job easily and efficiently. I consistently vet new tools with the editorial team alongside managing HR efforts, culture building, and the high-level long-term development and SEO strategies for the site.We've accomplished a lot in 11 years, but what I'm most proud of is our company culture. We've built a team that is open, inviting, transparent, and positive. While transparency and openness are handled by our policies of sharing almost everything, including financial information, we spread positivity by lifting each other up through praise.

As COO of OpenCritic, I led daily editorial efforts and forward-thinking strategy for the site's SEO and operations as a whole. This includes building OpenCritic's team, as well as publishing strategy, organic growth, and business development efforts in regards to both advertising and affiliate revenue.I scaled back my involvement in 2022/23, and fully stepped away from OpenCritic when the company was acquired by Valnet in 2024 due to the major growth we'd seen over the previous years, from building a strong brand that gamers engaged heavily with.

As a Technical Account Special (TAS), I handled all Technology affairs relating to my assigned clients. I worked closely with the leaders of each organization to pinpoint key issues for resolution, and always worked to further their growth through the use of new technologies and implementations/upgrades.Primary responsibilities included strategic planning for technology implementation and expansion, ensuring efficient operation, timely issue resolution, and project planning and execution.Primary technician for Network Health Auditing for new clients - performing the audits themselves as well as the Network Assessment Documentation and client followup meetings as needed. I worked closely with Preferred’s CEO to discuss the needs of these potential new clients before onboarding and implementation of Preferred’s Total Network Care tools and equipment.Specialties: Strategic IT Planning and Implementation, Project Planning and Rollout, Company-Specific Technology Initiative Planning, Network & PC Administration, Network Health Auditing

From 2010 to 2014, I was the primary Help Desk technician for Preferred Communication Systems. My duties included monitoring and maintaining the help desk queue, taking calls, and resolving tier 1-3 issues.