Creates content for and maintains a heavily visited website. Manages online marketing campaigns for large brands. Maintains and builds all social media accounts.

Create energy, knowledge and excitement around Apple products. Helping customers find the perfect Apple product to suit all of their needs while giving a one of a kind customer experience. Translate complex technology terms into language that the average customer can understand.

During COVID-19 I was able to step up and help the company by volunteering to be an At Home Advisor for AppleCare. I helped customers troubleshoot their iOS issues and find a timely resolution. I practiced empathy and compassion while offering the customer world class support.

Create, build and nourish relationships with customers by providing a personalized virtual set up session (Mac, Watch, iPhone and iPad). Show customers all of the features of the products and explaining those features in a way that even people who are new to technology could understand. Conveys Apple's positive values.

Helped develop site from the ground up that helped a large brand build awareness around its products. Recruited new members both in the US and also internationally. Maintained the relationships with members from the site forums, email and internal support website. Maintained the point system for the members via extensive Excel spread sheets paired with Your Membership. Moderated large community of bloggers.

Assisted customer with problems with products. Helped develop relationships with business customers. Helped promote brand values.

Responsible for building relationships with vendors. Built and maintained complete and accurate contract files. Served as a point of contact for vendors. Created and maintained a social media presence for the company.

Taught customers how to use the kiosks machines, as well as maintained machines. Help resolve customer issues. Maintained the photo developing machines as well as developed photos for customers.

Responsible for marketing of Hewlett Packard products through out big box retail stores in North Florida. Educated the store employees on the products. Demonstrated products for customers. Contracted via Market Source.

Managed the front end employees. Acctountable for all of the cashiers tills, as well as counting and depositing the money into the safe at the end of the evening. Ensured customer satisfaction in all cases.

Responsible for retrieving all catalog orders. Handled all customer issues and complaints. Serviced exsisting accounts while helping to establish new customer accounts.