Rutu Suthar Email & Phone Number

Canada

Waterloo, Ontario, Canada

• Greet and engage customers in a friendly manner, answering 90% of product inquiries about merchandise, prices, promotions, and store policies, resulting in a 15% improvement in customer satisfaction.• Handle refunds, exchanges, and purchases with a high degree of accuracy and customer service, processing over 95% of transactions without error, leading to a 20% reduction in transaction disputes.• Process daily shipments, organize the warehouse, and ensure merchandise presentation standards are maintained, reducing inventory errors by 10%.

Waterloo, Ontario, Canada

• Provided excellent customer service by ensuring shelves are stocked and responding promptly to customer needs.• Ensured accurate product scanning and assisted with identifying inventory needs and ordering.• Setup and executed company-directed promotions and programs.• Maintained department areas for cleanliness and adherence to health and safety standards.

• Streamlined testing procedures by identifying gaps in existing test plans, resulting in a 19% reduction in critical defects post-implementation.• Led and facilitated test case review sessions with development and QA teams, resulting in a 15% improvement in test case quality and ensuring better test coverage.• Executed detailed and methodical test cycles throughout the software development lifecycle, contributing to a 30% reduction in post-release defects and enhancing product stability.• Proactively identified and reported defects using advanced tracking tools, leading to a 25% faster resolution time and streamlining the overall development process.• Fostered cross-functional collaboration by acting as a key liaison between teams, resulting in a 15% increase in stability.• Provided precise and data-driven work estimates for project tasks, resulting in a 10% increase in on-time project deliveries and improving overall project predictability and client satisfaction.• Demonstrated proficiency in SDLC and STLC, consistently maintaining high-quality deliverables.

Gandhinagar

• Managed quality control operations to ensure adherence to standards and regulations, leading to a 12% improvement in compliance and a reduction in non-conformance issues by 18%.• Monitored and documented findings meticulously, enhancing the accuracy of analysis by 22% and speeding up issue resolution by 16%.• Coordinated and facilitated regulatory inspections, achieving a 98% success rate in compliance with industry standards and ensuring smooth inspection processes.• Implemented systematic test result monitoring, improving issue detection and root cause analysis efficiency by 30%.• Conducted regression testing and analysis, reducing new defect risk by 25% and ensuring release stability.• Reviewed requirements and documents, decreasing requirement-related defects by 15% and clarifying project specifications.• Performed validation and verification testing with a 95% accuracy rate, meeting all functional and non-functional requirements.• Tested web-based, client-server, and API products across platforms, increasing cross-platform compatibility by 30%.

Visnagar, Gujarat, India

• Created visually appealing, responsive websites using HTML, CSS, and basic JavaScript, ensuring user-friendly interfaces and optimal performance across devices.• Designed logos, graphics, and branding materials for both digital and print use, ensuring alignment with client needs and brand guidelines.• Worked with clients and teams to understand requirements, present design concepts, make revisions, and regularly update websites to keep content current and functional.

Postgraduate Degree, It Project Management, 3.34 / 4

Postgraduate Degree, Software Qa And Test Engineering, 3.55 / 4

Bachelor Of Engineering, Computer Engineering, 8.10 Cgpa

Science