Rutu Suthar Email & Phone Number

Waterloo, Ontario, Canada

• Greet and engage customers in a friendly manner, answering 90% of product inquiries about merchandise, prices, promotions, and store policies, resulting in a 15% improvement in customer satisfaction.
• Handle refunds, exchanges, and purchases with a high degree of accuracy and customer service, processing over 95% of transactions without error, leading to a 20% reduction in transaction disputes.
• Process daily shipments, organize the warehouse, and ensure merchandise presentation standards are maintained, reducing inventory errors by 10%.

Waterloo, Ontario, Canada

• Provided excellent customer service by ensuring shelves are stocked and responding promptly to customer needs.
• Ensured accurate product scanning and assisted with identifying inventory needs and ordering.
• Setup and executed company-directed promotions and programs.
• Maintained department areas for cleanliness and adherence to health and safety standards.

• Streamlined testing procedures by identifying gaps in existing test plans, resulting in a 19% reduction in critical defects post-implementation.
• Led and facilitated test case review sessions with development and QA teams, resulting in a 15% improvement in test case quality and ensuring better test coverage.
• Executed detailed and methodical test cycles throughout the software development lifecycle, contributing to a 30% reduction in post-release defects and enhancing product stability.
• Proactively identified and reported defects using advanced tracking tools, leading to a 25% faster resolution time and streamlining the overall development process.
• Fostered cross-functional collaboration by acting as a key liaison between teams, resulting in a 15% increase in stability.
• Provided precise and data-driven work estimates for project tasks, resulting in a 10% increase in on-time project deliveries and improving overall project predictability and client satisfaction.

Gandhinagar

• Managed quality control operations to ensure adherence to standards and regulations, leading to a 12% improvement in compliance and a reduction in non-conformance issues by 18%.
• Monitored and documented findings meticulously, enhancing the accuracy of analysis by 22% and speeding up issue resolution by 16%.
• Coordinated and facilitated regulatory inspections, achieving a 98% success rate in compliance with industry standards and ensuring smooth inspection processes.
• Implemented systematic test result monitoring, improving issue detection and root cause analysis efficiency by 30%.
• Conducted regression testing and analysis, reducing new defect risk by 25% and ensuring release stability.
• Reviewed requirements and documents, decreasing requirement-related defects by 15% and clarifying project specifications.

Visnagar, Gujarat, India

• Created visually appealing, responsive websites using HTML, CSS, and basic JavaScript, ensuring user-friendly interfaces and optimal performance across devices.
• Designed logos, graphics, and branding materials for both digital and print use, ensuring alignment with client needs and brand guidelines.
• Worked with clients and teams to understand requirements, present design concepts, make revisions, and regularly update websites to keep content current and functional.

Postgraduate Degree, It Project Management, 3.34 / 4

Postgraduate Degree, Software Qa And Test Engineering, 3.55 / 4

Bachelor Of Engineering, Computer Engineering, 8.10 Cgpa

Science