Rutvi Jain Email & Phone Number

Toronto, Ontario, Canada

-Led and coached the customer service team to effectively identify upsell opportunities, resulting in a 7% increase in upsell revenue within three months.-Analyze customer feedback data to identify areas for improvement in service delivery, leading to a 10% increase in customer satisfaction scores within four months.-Develop and implement strategies to reduce escalation rates by 10% through proactive issue resolution and improved team communication within four months.-Collaborate with cross-functional teams to implement realistic process improvements, resulting in a 5% increase in efficiency within three months.-Provide ongoing training and support to the customer service team, leading to a 7% decrease in response time and a 5% increase in first-contact resolution rate within two months.

Toronto, Ontario, Canada

-Utilize customer service training to identify and address customer needs effectively, contributing to a 10% increase in upsell opportunities within six months.-Implement proactive communication strategies to engage customers and build rapport, resulting in a 15% increase in customer retention rates within six months.-Leverage problem-solving skills to address customer concerns efficiently, aiming for a 20% reduction in customer complaints within six months.-Collaborate with the sales team to identify cross-selling and upselling opportunities during customer interactions, contributing to a 10% increase in average transaction value within four months.-Utilize CRM software proficiency to maintain accurate records of customer interactions, ensuring a 95% accuracy rate and providing valuable insights for sales strategies within six months.

India

-Develop and execute sales and marketing strategies tailored to the grocery store environment, focusing on improving store layout and signage to enhance product visibility, aiming for a 5% increase in monthly sales within three months.-Collaborate with vendors to explore cost-effective promotional opportunities and negotiate favourable terms, aiming for a 10% increase in product visibility and shelf space within four months.-Utilize simple customer feedback methods and basic market research to identify trends and preferences, aiming for a 10% increase in customer engagement within six months.-Analyze sales data with guidance to identify popular products and peak selling times, aiming to implement minor adjustments to improve sales effectiveness and achieve a 5% increase in ROI within three months.-Assist in providing basic product training to grocery store staff, focusing on key features and benefits to enhance customer interaction, targeting a 5% increase in upselling and cross-selling opportunities within two months.-Support in implementing basic digital marketing initiatives such as updating social media pages and sending out promotional emails to drive customer traffic, aiming for a 5% increase in online sales within four months.-Explore potential partnerships with nearby schools or community events to increase brand visibility through simple sponsorships or collaborations, targeting a 5% increase in repeat business within six months.