• Spearheaded end-to-end product delivery, overseeing successful execution from requirement gathering to post-launch support, ensuring effective communication and stakeholder liaison.• Conducted extensive user research, defining user personas, creating empathy maps, and identifying AS-IS and TO-BE user journeys, leading to a better understanding of client requirements and value-added solutions.• Developed and maintained product roadmaps, translating business needs into digital product strategies and artefacts such as wireframes and flowcharts.• Collaborated with stakeholders to prioritize backlog items, aligning with Minimum Viable Product (MVP) goals and improving project delivery efficiency.• Managed agile ceremonies, including Stand-up Meetings, Iteration Planning Meetings, Estimations, Backlog Grooming, Retrospective, and Sprint Review, leading to improved team collaboration and delivery timelines.• Owned delivery management responsibilities, including capacity planning, generating Business Requirements Documents (BRD), User Guides, risk management (RAIDs), and technical documentation (SRS), improving accountability, ensuring clear communication and alignment with project goals.• Conducted gap analyses, identified areas for improvement, and implemented solutions, leading to optimized workflow processes and value delivery.• Enhanced stakeholder engagement through effective communication, transparency, and timely status updates, ensuring alignment with business objectives and user stories in backlog I+2.• Facilitated product showcases, product discovery, inceptions, workshops, and demos, aligning with the product roadmap and supporting user training and acceptance testing (UAT).• Collaborated with Product Owners, stakeholders, and technical teams, ensuring an understanding of business requirements and effective prioritization.

• Communicated effectively with clients, stakeholders, and cross-functional teams, ensuring clear understanding of project requirements and objectives.• Analyzed business requirements and documented test strategy and approach, ensuring alignment with project goals.• Collaborated with cross-functional teams to define and obtain approval for test strategies, improving project planning and execution.• Coordinated with stakeholders and onshore-offshore teams for seamless communication and work transition, acting as a single point of contact.• Developed an automation framework leveraging digital technology, reducing execution time by over 70% and increasing team efficiency.• Drove strategic planning and improvement of monthly reporting, leading to smoother communication and enhanced decision-making processes.• Evaluated existing functionality, identified flaws, and raised 400+ defects with less than 3% rejections, resulting in cost savings and project timeline adherence.• Improved testing activities and met committed deadlines for tight scheduled deliverables, ensuring project success.• Performed training sessions as a subject matter expert (SME), enhancing team capabilities and knowledge transfer.• Provided leadership and guidance in testing activities, ensuring adherence to quality standards and project goals.• Conducted strategic planning sessions and facilitated workshops, driving process improvements and efficiency gains.• Created test documentation, including test plans, test cases, and test reports, ensuring comprehensive testing coverage.• Diagnosed issues in test processes and workflows, implemented corrective actions, and optimized testing methodologies.• Implemented testing best practices and methodologies, improving testing efficiency and effectiveness.• Supported project teams in testing activities, providing guidance, training, and technical expertise as needed.