• Developing growth strategies and plans• Managing and retaining relationships with existing clients• Increasing client base• Having an in-depth knowledge of business products and value proposition• Writing business proposals• Negotiating with stakeholders• Identifying and mapping business strengths and customer needs• Researching business opportunities and viable income streams• Following industry trends locally and internationally• Drafting and reviewing contracts• Reporting on successes and areas needing improvementsSkills• High-level communication skills• Stakeholder management skills• Proven ability to negotiate• Experience with design and implementation of business development strategy• Conflict resolution• The ability to self-motivate and motivate a team• Experience working towards and exceeding targets

• Establish rapport with diverse individuals, build and maintain strong relationships at all levels within the client organization as the primary contact and lead regular review sessions with clients to discuss performance, trends, pricing and way forward. Conduct detailed and effective implementation of programs as per the client's requirement.• Revenue generation through new prospect clients via sales calls, direct mail, and networking events/follow-up meetings on leads generated through online and offline channels and prepare competitive RFP's to close the deals.• Develop risk and retention strategy during contract renewals and RFP's.• Building long-term relationships with new and existing customers.• Identify expansion opportunities with existing clients.• Look for opportunities to improve profitability.• Acquired and maintain detailed market, product and services knowledge to maximize revenue opportunities through new and upgraded product offerings.• Conduct client satisfaction surveys, analyze results and work on improvisations.• Negotiate revised pricing during client contract renewals and ensuring client retention. • Review the processes enhancement, traffic and transactions, escalation to transaction ratio, overdue and financial aging regularly. • Responsible for reaching out to customers to collect payment for overdue bills or other overdue payments. Acts as the liaison between the internal Finance Team and customers to manage overdue accounts.

• Active participant in Organising and Planning ICPB’s Flagship event - The 10th Conventions India Conclave, Hyderabad in 2017• Building a database for MICE buyers from various associations and their counterparts in different locations and in diverse verticals like Medical, Pharmaceutical, Manufacturing, Education, Agriculture etc. and further reaching out to its decision makers like Presidents, Ex-presidents, Hon. Secretaries, Hon. Treasurers etc. to invite them to the Conventions India Conclave organised by ICPB every year.• Made a decent contribution towards gathering initial information from top Convention centres, Business centres, and accommodation facilities in India for all sizes of meetings/conferences/conventions in India which was published by ICPB later in 2019 in their 12th Conventions India Conclave, Kochi as the 1st edition of India’s Comprehensive Mice Planner.• Drafting letters to various stakeholders i.e. Ministry of Tourism, Central & State Governments, Tourism development corporations, Hotels, Airlines, Travel Agents, Tour Operators, Exhibition Suppliers, PCO’s & PEO’s, educational institutes and more.• Building a prospective database to increase the membership base.

• Greeting, registering, and assigning rooms to guests.• Issuing room key to guest and responsible for proper key control and other security measures.• Answering telephone in absence of telephone operator.• Transmit and receives telephone messages and sets up guests’ wake-up calls.• Answering inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.• Keeping records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.• Computing bill, collects payment, and makes change for guests.• Making and confirming reservations.• Posting charges such as room, food, liquor, or telephone, to guest folio.• Making restaurant, transportation, or entertainment reservations for guests• Check out guests and inquire about their stay.• Actively build awareness of the Brand to guests.• Providing and ensuring high-quality guest relations. Receiving and resolving guest complaints in a manner consistent with company policy. Making Manager on Duty aware of any guest complaints.• Maintaining the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.• Working towards a 90% walk-in conversion rate goal.• Adhering to all safety procedures and informing management of any unsafe conditions.• Attending meetings and training as requested.