R.A. (Ruud) Markus Msc. Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam

- Member of the work council KPN- Contributing to the organization and implementation of demos and events in the field of Agile working. - Contributing to Agile strengthens work in the organization and implementation - Facilitate and coach Scrum team to achieve maximum value for the customer. - Helping the team by solving impediments and motivating them to continuously improve. - Optimizing the cooperation within and between the teams, in order to continuously grow the… Show more - Member of the work council KPN- Contributing to the organization and implementation of demos and events in the field of Agile working. - Contributing to Agile strengthens work in the organization and implementation - Facilitate and coach Scrum team to achieve maximum value for the customer. - Helping the team by solving impediments and motivating them to continuously improve. - Optimizing the cooperation within and between the teams, in order to continuously grow the self-organizing capacity, the quality and the performance of the team. - Drawing up and supporting the Product Owner in the field of a Product Backlog. - As a Senior Scrum Master I facilitate Scrum events, such as sprints, sprint planning, daily Scrum, retrospective and sprint review. - Connecting regarding cooperation and communication with other teams within the KPN Data Office department. Show less

Utrecht Area, Netherlands

Bachelor HBO-ICT: Business Informatics, Software Development, Cyber Security and Geo Business Intelligence. Boot Camp: Full-stack developer, Ethical Hacker and Digital Entrepreneurship.Changes are being made on almost all fronts in many IT departments to accommodate the growing to manage the complexity of the IT ecosystem and to meet the ever-increasing meet the business requirements. Attention is paid to the organizational structure where multidisciplinary agile teams are formed as… Show more Bachelor HBO-ICT: Business Informatics, Software Development, Cyber Security and Geo Business Intelligence. Boot Camp: Full-stack developer, Ethical Hacker and Digital Entrepreneurship.Changes are being made on almost all fronts in many IT departments to accommodate the growing to manage the complexity of the IT ecosystem and to meet the ever-increasing meet the business requirements. Attention is paid to the organizational structure where multidisciplinary agile teams are formed as part of business functions. New delivery models are introduced, such as Agile development, continuous delivery and DevOps.In addition, extensive attention is paid to IT management tools for automating IT activities such as build, test and deployment. Business applications must be proactive monitored in order to identify any disruptions in good time and, if possible, to detect them automatically help. In addition, experiments are underway with artificial intelligence and chatbots to improve interaction with users.The IT-Process and Project Management learning track is about how the organization can realize the business goals through the IT production chain. Speed ​and quality are important, which are discussed in conjunction in the topics Agile/Scrum, other forms of project management (including the waterfall method), Lean, DevOps, continuous delivery, Requirements engineering, testing and acceptance.This learning path consists of the following courses:1. IT demand supply chain (5 EC)2. Organization of IT processes (5 EC)3. Project Management Methods (5 EC)4. Program- and Portfolio Management (5 EC)5. Agile working (5 EC)6. System development (5 EC)Level:NLQF/EQF 6 level. Show less

Amstelveen

- Member IT & Staff Subcommittee (Part of the Works Council SVB) - Guiding and coaching Junior Scrum Masters. - Contributing to the organization and implementation of SVB demos and events in the field of Agile working. - Contributing to Agile strengthens work in the organization and implementation of the SVB. - Transforming non-Agile teams into Agile teams (Scrum, ScrumBan). - Facilitate and coach Scrum team to achieve maximum value for the customer. - Helping the team… Show more - Member IT & Staff Subcommittee (Part of the Works Council SVB) - Guiding and coaching Junior Scrum Masters. - Contributing to the organization and implementation of SVB demos and events in the field of Agile working. - Contributing to Agile strengthens work in the organization and implementation of the SVB. - Transforming non-Agile teams into Agile teams (Scrum, ScrumBan). - Facilitate and coach Scrum team to achieve maximum value for the customer. - Helping the team by solving impediments and motivating them to continuously improve. - Optimizing the cooperation within and between the teams, in order to continuously grow the self organizing capacity, the quality and the performance of the team. - Drawing up and supporting the Product Owner in the field of a Product Backlog. - As a Senior Scrum Master I facilitate Scrum events, such as sprints, sprint planning, daily Scrum, retrospective and sprint review. - Connecting about collaboration and communication with other teams within the Managed Services department. Show less

Amsterdam Area, Netherlands

As Agile Scrum Master / Agile-lean Coach I am responsible for: - Coaching Agile Scrum teams, multidisciplinary teams onsite and virtual multidisciplinary teams (India, Malaysia, Romania, Hungary, Poland). These teams consist mainly of Enterprise Architects, Technical Solution Manager, Subject matter expert, Testers, Infrastructure specialists including DBA, Websphere, Java, Mainframe, Linux, Wintel, Oracle, DB2, SQL, etc. - Coaching Agile Scrum teams to team learning a higher maturity… Show more As Agile Scrum Master / Agile-lean Coach I am responsible for: - Coaching Agile Scrum teams, multidisciplinary teams onsite and virtual multidisciplinary teams (India, Malaysia, Romania, Hungary, Poland). These teams consist mainly of Enterprise Architects, Technical Solution Manager, Subject matter expert, Testers, Infrastructure specialists including DBA, Websphere, Java, Mainframe, Linux, Wintel, Oracle, DB2, SQL, etc. - Coaching Agile Scrum teams to team learning a higher maturity through psychological safety. (Google has done research on the perfect team where psychological safety is most important to develop the perfect team). - Ensure effective Product Backlog management. - Coaching the Agile Scrum teams in the field of self-organization and multidisciplinary work. - Initiating changes that increase the productivity of the Agile Scrum team- Transforming Agile Kanban teams into Agile scrum teams.- Tooling Jira, Confluence, Trello, Slack. Show less

Utrecht

The IT Operations department realizes keeping up to date and improving the primary systems of the Chamber of Commerce. As a Product Owner / Scrum Master I am responsible for complex and risky implementations of (changes to) IT systems that fall within the domain of the IT Operations department.- I lead the implementation process of preparing / formulating Business Case, Project letter, Project plan, Jira Backlog, EPICs, User Storys.- I do this with a multifunctional Agile Scrum… Show more The IT Operations department realizes keeping up to date and improving the primary systems of the Chamber of Commerce. As a Product Owner / Scrum Master I am responsible for complex and risky implementations of (changes to) IT systems that fall within the domain of the IT Operations department.- I lead the implementation process of preparing / formulating Business Case, Project letter, Project plan, Jira Backlog, EPICs, User Storys.- I do this with a multifunctional Agile Scrum team with a lot of knowledge in various fields: legal, purchasing, financial and of course IT.- The software development products that the developers used are Java, Jenkins, SOAP, JSON, JIRA, REST, Elastic Search, Docker, Ansible, Git, SQL.- Coach Agile Scrum teams to get team learning at a higher maturity through psychological security.- I am also responsible if the Agile Scrum products have been delivered to the team transform into a DevOps team.- At the Chamber of Commerce the infrastructure environment is fully virtualized (Cloud environment) and there is worked through the Automation and Orchestration principle.- The tooling we used are Jira, Confluence, Trello, Slack. Show less

Amsterdam Area, Netherlands

Completed project: Migration enterprise pricing application (Amdocs: Enabler). This application is used to rate all products from ABN AMRO to the customer. It is a full, customized debtor management, debt collection and billing suite. This application has been migrated and upgraded to the IBM cloud environment. The software upgrade and migration was provided by the application provider. The business goal was to convert the current expensive infrastructure into the IBM cloud infrastructure. The… Show more Completed project: Migration enterprise pricing application (Amdocs: Enabler). This application is used to rate all products from ABN AMRO to the customer. It is a full, customized debtor management, debt collection and billing suite. This application has been migrated and upgraded to the IBM cloud environment. The software upgrade and migration was provided by the application provider. The business goal was to convert the current expensive infrastructure into the IBM cloud infrastructure. The savings achieved are € 2,000,000. In addition, a new release of the pricing system has been implemented that is adapted for the IBM Cloud infrastructure. I was responsible as Project Manager for:- Managing team size of approximately 12 FTEs, multidisciplinary teams onsite, virtual multidisciplinary teams.- These teams consisted mainly of Enterprise Architects, Subject matter expert, Developers, Business analyst, Testers, Infrastructure specialists including DBA, Websphere, Java, Mainframe, Linux, Wintel, Oracle, DB2, SQL, etc.- Establish stakeholder management and project governance.- Drawing up a project plan, capturing requirements, blueprint, describing and recording risks, learning lessons and taking any necessary remedial actions.- Management through to delivery all infra and application components and reporting through high light report to the steering committee.- The application was redesigned to accommodate the IBM Cloud environment at a time when the landing criteria and the new environment were not yet fully understood. Application modules were adaptively deployed through the scrum teams, 55 interfaces developed to deliver customer data to enterprise pricing application. This was a big bang implementation.The project lasted 1½ years and was successfully delivered to the client. We met the agreed business case bringing savings of 2 million a year. Show less

Amsterdam Area, Netherlands

Project ART (Agile Release Train): As Scrum Master ART, I was responsible for:- Continuous Delivery User Story's from 10 Scrum teams.- Managing team size of approximately 8 to 12 FTEs, multidisciplinary teams onsite and virtual multidisciplinary teams (India, Malaysia, Romania, Hungary, Poland). These teams consisted mainly of Enterprise Architects, Subject matter expert, Developers, Business analyst, Testers, Infrastructure specialists including DBA, Websphere, Java, Mainframe, Linux… Show more Project ART (Agile Release Train): As Scrum Master ART, I was responsible for:- Continuous Delivery User Story's from 10 Scrum teams.- Managing team size of approximately 8 to 12 FTEs, multidisciplinary teams onsite and virtual multidisciplinary teams (India, Malaysia, Romania, Hungary, Poland). These teams consisted mainly of Enterprise Architects, Subject matter expert, Developers, Business analyst, Testers, Infrastructure specialists including DBA, Websphere, Java, Mainframe, Linux, Wintel, Oracle, DB2, SQL, etc.- Agile Scrum teams to coach team learning to a higher maturity through psychological safety. (Google has done research on the perfect team where psychological safety is most important to develop the perfect team).- Ensuring Effective Product Backlog Management.- Coaching of the Development Team in the field of self-organization and multidisciplinary work.- Initiating changes that increase ART Team productivity.- Apply psychological safety in the scrum teams to improve team performance and velocity.The development became more and more standardized and increasing the speed of continuous delivery (DevOps). After the implementation of the wishes (User Stories), an evaluation was conducted with the release train development team, to improve the next increment. This was done to make the continuous improvement of the release train more mature. When managing the product backlog, Epic's User Stories, Story Points, Issues and Problems was used by Jira. Show less

Amsterdam Area, Netherlands

Completed Project: Implementation New DRM (Document Record Management) Application. With this Enterprise Content Management application, all customer documents are uploaded to the central system. Subsequently, various internal customers within the ABN AMRO organization could view and edit the archived documents with the various front and back end applications. This application is built next to the existing EMC application environment, because the number of competitor users increases was from… Show more Completed Project: Implementation New DRM (Document Record Management) Application. With this Enterprise Content Management application, all customer documents are uploaded to the central system. Subsequently, various internal customers within the ABN AMRO organization could view and edit the archived documents with the various front and back end applications. This application is built next to the existing EMC application environment, because the number of competitor users increases was from 500 to 1500.I was responsible as Project Manager for:- Managing team size with approximately 12 FTEs, multidisciplinary teams onsite, virtual multidisciplinary teams.- These teams consisted mainly of Enterprise Architects, Subject matter expert, Developers, Business Analyst, Testers, Infrastructure Specialists, DBA, Websphere, Java, Mainframe, Linux, Wintel, Oracle, DB2, SQL, Load Balers F5, Firewall Rules, SSL, PKI , Verisign.- Draw up project plan, capture requirements, blueprint, describe and record risks, learn lessons learned.- Managing of delivering all infra and application components and reporting through highlight report to the steering committee.- The application was redesigned to accommodate the IBM HVE (High Virtual Environment) environment, requiring new HVE environment which at the time was not yet fully understood. This was a big bang implementation.The project was successfully delivered to the client who was then able to archive and edit documents electronically. As a result, customer documents can be promptly retrieved. Also, storage and transport of documents reduced sharply. Show less

Amsterdam Area, Netherlands

Completed project: Service Improvement Program IM was launched to get IBM-ABN AMRO-based processes to higher maturity levels in order to achieve better quality and performance between IBM and ABN AMRO. Four programs were defined in the improvement program. I was responsible as Project Manager for: - Setting up a PID.- Establish project governance and stakeholders.- Creating a phase plan.- Working out workshops via PBS to work packets, a total of 10 work packets with 80… Show more Completed project: Service Improvement Program IM was launched to get IBM-ABN AMRO-based processes to higher maturity levels in order to achieve better quality and performance between IBM and ABN AMRO. Four programs were defined in the improvement program. I was responsible as Project Manager for: - Setting up a PID.- Establish project governance and stakeholders.- Creating a phase plan.- Working out workshops via PBS to work packets, a total of 10 work packets with 80 deliverables.- Making a schedule in MS Project 2016.- Kick-off presentation developed and presented to all stakeholders involved.- Progress discussion on planning, issue, resources, progress, costs.- Managing progress deliverables and securing these upon delivery.- Setting up QA environment for the delivered deliverables.- Organize and lead team consultation progress deliverables, issues and risks.and started the project with a kick off meeting.To achieve the goal, processes were linked to the existing IBM global process and based on best practices. Within all projects, deliverables are created and approved by IBM and ABN AMRO with validation from both parties. Show less

Amsterdam Area, Netherlands

Completed project: Enterprise Content Management application migration (EMC: Documentum). With this Enterprise Content Management application, all customer documents are uploaded to the central system. Subsequently, several internal customers within the ABN AMRO organization were able to view and edit the archived documents with the various front end applications.I was responsible as Project Manager for: - Managing team size of approximately 14 FTEs, multidisciplinary teams onsite… Show more Completed project: Enterprise Content Management application migration (EMC: Documentum). With this Enterprise Content Management application, all customer documents are uploaded to the central system. Subsequently, several internal customers within the ABN AMRO organization were able to view and edit the archived documents with the various front end applications.I was responsible as Project Manager for: - Managing team size of approximately 14 FTEs, multidisciplinary teams onsite, virtual multidisciplinary teams.- These teams consisted mainly of Enterprise Architects, Subject matter expert, Developers, Business Analyst, Testers, Infrastructure Specialists, DBA, Websphere, Java, Mainframe, Linux, Wintel, Oracle, DB2, SQL, Load Balers F5, Firewall Rules, SSL, PKI , Verisign.- Draw up project plan, capture requirements, blueprint, describe and record risks, learn lessons learned.- Managing delivery of all infra and application components and reporting through highlight report to the steering committee.- The application has been redesigned to accommodate the IBM HVE (High Virtual Environment) environment, requirements new HVE environment were not yet fully understood, big bang implementation.- The project was successfully delivered to the client to be able to archive and edit documents electronically. As a result, customer documents can be promptly retrieved. Also, storage and transport of documents will decrease sharply. Show less

Amsterdam Area, Netherlands

Completed project: Migration enterprise pricing application (Amdocs: Enabler). This application is used to rate all products from ABN AMRO to the customer. It is a full debt management, debt collection and billing suite that is designed. This application has been upgraded to the current infra environment and to a new application version. The complexity of this migration was to upgrade from the existing environment with as low a level of unavailability for internal customers at ABN AMRO. I… Show more Completed project: Migration enterprise pricing application (Amdocs: Enabler). This application is used to rate all products from ABN AMRO to the customer. It is a full debt management, debt collection and billing suite that is designed. This application has been upgraded to the current infra environment and to a new application version. The complexity of this migration was to upgrade from the existing environment with as low a level of unavailability for internal customers at ABN AMRO. I was responsible as Project Manager for: - Managing a team size of approximately 6 FTEs, multidisciplinary teams on site.- These teams consisted mainly of Enterprise Architects, Subject matter expert, Developers, Business analyst, Testers, Infrastructure specialists including DBA, Websphere, Java, Mainframe, Linux, Wintel, Oracle, HP UX.- Set up stakeholder management and project governance.- Draw up project plan, capture requirements, blueprint, describe and record risks, learn lessons learned.- Managing of delivering all infra and application components and reporting through highlight report to the steering committee.The project lasted 1 year and was successfully delivered to the client according to the agreed business case. Show less

Amsterdam Area, Netherlands

Completed project: Fold In Capacity Adjustment BCDB (Business contacts database). The Fold In CAB project was committed to transferring the 3,000,000 Fortis customers to the ABN AMRO (AAB) applications and systems. This meant an increase of about 50% customers in the current AAB production environment. I was responsible as Project Manager for: - Managing a team size of approximately 6 FTEs, multidisciplinary teams on site.- These teams consisted mainly of Enterprise Architects… Show more Completed project: Fold In Capacity Adjustment BCDB (Business contacts database). The Fold In CAB project was committed to transferring the 3,000,000 Fortis customers to the ABN AMRO (AAB) applications and systems. This meant an increase of about 50% customers in the current AAB production environment. I was responsible as Project Manager for: - Managing a team size of approximately 6 FTEs, multidisciplinary teams on site.- These teams consisted mainly of Enterprise Architects, Subject matter expert, Developers, Testers, Infrastructure specialists, including Mainframe, IMS, DB2.- Set up stakeholder management and project governance.- Draw up project plan, capture requirements, blueprint, describe and record risks, learn lessons learned.- Management of delivering all infra and application components and reporting through high light report to the the steering committee.The project lasted six months and was successfully delivered to the client according to the agreed business case. Show less

Utrecht, Nederland

Various assignments done at organizations and coaching interim professionals at Yacht.

Amsterdam Area, Netherlands

Translating ABN AMRO business requirements into technical solutions in the form of products and / or services within policy or bank benchmarks. The following products have been implemented for the project: - Quotation developed solution new infrastructure SAP landscape including software deployments.- Quotation developed to increase infrastructure capacity to include the People soft landscape including software deployments.- Quotation developed to unleash mortgage applications from… Show more Translating ABN AMRO business requirements into technical solutions in the form of products and / or services within policy or bank benchmarks. The following products have been implemented for the project: - Quotation developed solution new infrastructure SAP landscape including software deployments.- Quotation developed to increase infrastructure capacity to include the People soft landscape including software deployments.- Quotation developed to unleash mortgage applications from Bouwfonds to ABN Amro Mortgage Group. Show less

Den Hague Area, Netherlands

I was responsible as Project Manager for: - Renew the replacement of the current ICT network to the latest technologies.- Connecting different attachments to a fiber optic ring to achieve higher bandwidth in data traffic.- POC implementation implemented for video streaming through the second room via the new network to end-user workstations.

The Hague, The Netherlands

As a.i. Infrastructure Manager at the Ministry of Justice, I was responsible for:- The development of network standards.- Defining and coordinating the requirements for new networks and network services.- Improving departmental processes, planning and coordinating work activities.- Managing a team consisting of 6 resources.

Utrecht, Nederland

Diverse opdrachten gedaan bij organisaties.

Utrecht And Region, The Netherlands

At Tibbitt and Britten Group I was responsible for:- Managing the system administration department.- Developing and implementing innovation concepts.- Developing improvement proposals for automation processes such as: Helpdesk, Configuration management, Change management and problem management.- Managing the system management team.- Participate in the MT consultation.

Amsterdam Area, Netherlands

At ABN AMRO I was responsible for:- Developed and improved network configuration.- Define and coordinate the requirements with regard to new networks and network services or the improvement of existing networks and network services.- Preparing project plans, implementation plans or conversion plans for networks.- Supervising the introduction of new or changed ones networks or network services.

Graad Master Of Science - Msc - Doctorandus - Drs., Management Sciences (Elective Organizational Change And Development)

You use contemporary insights in the field of management and apply these to the complex reality of management. You will learn.

Certified (Agile Team) Coaching Leadership 3.0 86 Sbu

You learn how your contribution as a coaching leader can result in teams that continuously perform effectively and develop sustainably.

Degree Master Of Science - Msc., Strategic Project Management

Project management is an interdisciplinary field. You pay attention to business administration themes (eg strategic management) and social.

Graad Bachelor Of Applied Science - B Ict - Ingenieur - Ing., Information Communication Technology

Information management, Management of information infrastructure management, Business Intelligence, EDP-Auditing, Websites, E-business.

Kort-Hbo, Business Informatics Management

HX1, HX2, HX3, Databases, Business Economics, Management and Information Systems, Organization and Management, Action Learning Project 1.

Mbo Field Of Study Electronics