Omar Ruvalcaba Rodriguez Email & Phone Number

Buckeye, Az, Us

Phoenix, Arizona, United States

Maximize new customer sales by upselling products, services and addons. Upsell existing customers by offering new products and services. Upsell all other inbound calls such as billing, technical support, transfer, and others, with relatable services, products and addons. Resolve minor technical, billing, retention, transfer and installation concerns as well as serviceability and sales-related complaints. After assessing reason for call, transfer customer to appropriate department. Data entry into multiples systems such as sales and billing, and including forms related to billing and collections, contact and escalations, field services, sales operations, television and internet, and phone services. Porting of customer equipment for new and existing customers including assisting technical support with equipment. Manage large number of inbound call in a fast and efficient manner while maximizing customer interactions. Make outbound calls and follow-ups as requested and necessary. Work with fellow team members and supervisors to ensure proper team performance and customer solutions as needed.

Avondale, Arizona, United States

Greeted customers in person, online and over the phone and assessed their needs. Provided product presentation while giving clients a great customer service experience. Ensured products both met and exceeded customer's expectations including drivability, features, size and capacity. Closed deals in such a manner as to facilitate the visit to the F&I Manager and delivery department. Assisted with interpretation, translation and closing in the F&I department.

Riverside, California, United States

Maintained proper and working relations with lenders and all those in contact with the finance department, submit applications to lenders to obtain financing, meet and greet to ensure smooth transition into finance department, product presentation, proper document preparation for speedy funding of deals while ensuring the purchase or lease is within lender guidelines. Additional roles as needed included assisting with closing deals, training, test drives and vehicle presentation to prospective clients.

Riverside, California, United States

Greeted customers and accurately assessed their unique needs while providing great customer service. Entered data into CRM and prepared documentation to Sales Managers and Finance Managers as needed. Set appointments, cold calling and excellent online communications. Vehicle product presentation and delivery. Assessed customer information from a sales perspective to ensure proper vehicle was selected.

Loma Linda, California, United States

Greeted and roomed patients, taking vitals and reason for visit as well as assisting with translation and interpretation. Processed referrals ranging from standard to urgent requests. Assisted with non-invasive procedures and data entry into paper and EMR systems. Supervised and trained students as well as office administration including updating office documents and procedures. Ensured proper office procedures were followed and adhered to by myself and staff.

Rialto, California, United States

Gave excellent customer service via interpersonal communication. Excelled in client's tax preparation into multiple software systems while providing the highest level of accuracy and return maximization. Ensured that all documentation was properly recorded and accounted for any possible audits. Trained staff on the different systems used in office and office procedures for both new and experienced tax preparers. Assisted with scheduling and staff development during very busy tax seasons.

Riverside, California, United States

Greeted and roomed patients, recorded vitals, documentation, translation and interpretation. Ensured office was well maintained and stocked. Followed proper office, state and federal regulations and procedures.

Bloomington, California, United States

Automotive salesman in a large variety of inventory with multiple roles including that of office administrator. Provided excellent customer service to all prospective customers, including assessing each client's needs. Presented, closed, delivered and financed all purchases. Maintained a maintenance schedule of inventory needing to go through repairs. Collected down payment and monthly payments for those customers that financed in-house. Presented and implemented a new methodology of office administration during the 2008 recession.

Google Data Analytics Professional Certificate, Data Analysis

Full Stack Software Developer, Computer Software Engineering

Medical Assistant, Health/Health Care Administration/Management

High School Diploma