Ruwantha Gihan Tharaka Email & Phone Number

Western Province, Sri Lanka

Colombo District, Western Province, Sri Lanka

▪Managing and Maintaining Azure / OCI / 2019 Active Directory over 4000+ users in Abans▪Managing and Maintaining ManageEngine-Endpoint Central / AD360 / PAM Servers▪Managing WSUS, SCCM in 2019 server.▪Maintaining 2019 servers using Hybrid Technologies.▪Managing and Maintaining on-prem VM-Ware.▪Managing and Maintaining Barracuda Networks.▪Managing and Maintaining Microsoft O365 Admin Center and Exchange Admin Center.▪Managing and Maintaining the Commvault Backup Tool.▪Managing Eset Antivirus Guard Admin Center / Ecos System and EDR System.▪Monitoring ITheon Network Monitoring Tool.▪Managing and Maintaining the SOTI Mobile Device Management System.▪Managing and Maintaining the ENADOC Document Management System.▪Troubleshooting Hybrid Server systems and Desktop issues, Laptops, Printers, and configurations.▪Driving projects, and systems migrations following company policies and procedures.▪Perform software installations, Updates, Hardware repairs, Testing, network-related tasks, and any others.▪Troubleshoot, and resolved desktop and network issues using the ManageEngine-Support-me ticketing system.

Colombo, Western, Sri Lanka

 Troubleshooting Server, Desktop issues and managing over 750 users. 2016 server Active Directory user maintain and configurations. Managing local user profiles, access policies and resources with Active Directory using 2016 server. Sophos Firewall Configuration and maintain. Synalogy NAS maintain and configurations. Assisting and setting up audio and video conferences for director board. Driving projects, systems migrations following company policies and procedure. Supporting troubleshooting desktops, laptops, printer connection errors and configurations. Perform software installations,updates,hardware repairs, testing, network related tasks and any other computer. Troubleshoot, and resolved desktop and network issues.

Sri Jayawardenepura, Western, Sri Lanka

 Providing real time critical infrastructure monitoring administrating and troubleshooting using Nagios tool. Monitoring the network failures of the all servers troubleshooting using Rundeck tool. Monitoring network using Ithon network monitor. Performing L1 support tasks within the timelines agreed, with the support of correct use of systems/tools/resources etc. Special task maintains and monitoring in night shift. Out of hours Help desk functions including to support hotlines, attending support using desk mails and logging tickets. Ensure calls/mails/tickets are responded as per SLAs defined.

Colombo, Western Province, Sri Lanka

 Troubleshooting desktop issues and managing 1500+ users.  Daily incident and request management through ITop tool. Driving projects, systems migrations following banks policies and procedure.  Work closely with the System administrator and Network administrator. Perform software installations, updates, hardware repairs, testing, network related tasks and any other computer. Troubleshoot, and resolved desktop and network issues.  Respond immediately to requests for emergencies and repairs.  Managing local user profiles, access policies and resources with Active Directory.  Supporting troubleshooting desktops, laptops, printer connection errors and configurations.  Helping for servers backups. Assisting users during BCP/DR activities. Assisting and setting up audio and video conferences for director board. Mobile Device Management (MDM) – for corporate iPhone’s & iPad’s

Colombo, Western Province, Sri Lanka

 Computer Assembling, Upgrading and Servicing/ Troubleshooting and Repairing Operating System Installing and Configuring (Windows 7, 8, 8.1 & 10) Installing and Configuring Application Software, Virus Guards, Drivers Introduction to Networks (LAN / WAN) IP Addressing (IP V4 & V6) Local Area (LAN) and Wide Area Network (WAN) Concepts Implementation and Planning Network Infrastructure. Switch and Patch Panel Installation Installing and Configuring Windows Server 2003 - 2016 Implementing Workgroup and Single Domain Environment Managing Windows 2003 to 2012 R2 DomainEnvironments Microsoft Windows Server administrative Tasks Installing & Configuring DNS Server and Active Directory Service Installing & Configuring DHCPServers Installing & Configuring File Servers & Printer Servers Installing & Configuring Internet Information Service (IIS) web and Mail Servers Installing & Configuring Child Servers and Backup Servers Installing a Remote Installation Server (RIS) Maintaining and Troubleshooting Windows Server 2003 - 2016 ADSL Router Configuration Installing & Configuring Proxy Servers Wireless (Wi-Fi) Router Configuration CCTV (IP camera) Camera Installation (DVR/NVR with Net view) Cisco routers Manageable switches (Port Mapping & VLANS) Network firewalls. IP/Dynamic VPN Systems VOIP Systems for industrial and domestic users. Implementing and planning Cloud Server and Cloud Base Networks

Master Of Science - Ms, Cyber Security

Bachelor Of Engineering - Be, Computer Networking, First Class

Diploma Of Education, Server Maintenance|

Nvq Level 4, Ict Technician