Ruwanthi De Silva Email & Phone Number

Melbourne, VIC, AU

Melbourne, Australia

• Digitalis and archiving drawings, manuals and warranties according to the file folder structure.
• Processing data in Infrastructure and Operations System (Archibus).
• Prepare test case analyses and user guides for the Archibus System upgrade.

Sri Lanka

• Was responsible for Relationship Management of the top-end retail and SME clientele of the branch, who were categorized under Private Banking, Business Banking Platinum and Gold.
• Monitored and controlled operational activities of the branch with minimum operational losses.
• Discharged duties of the Branch Manager during his/her absence.
• Assisted the Branch Manager and guided branch staff to achieve the overall target of the branch in terms of revenue and products (Deposits, Loans, Credit Cards, Leasing, Bank Assurance and other products).
• Granted joint approval with the Branch Manager for cash-backed loans, overdrafts, guarantees and letters of credit facilities.
• Maintained superior customer service with a high level of customer satisfaction, whilst advising and grooming the subordinates to maintain a higher level of service excellence across the branch.

Sri Lanka

• Provided solutions for end users as the primary contact point of IT Department, whilst maintaining the stipulated service standards.
• Managed and was held responsible for the complete user support and administration functionality of the Core Banking System (Flexcube by Oracle Financial Services Software) and other software.
• Maintained up-to-date and comprehensive system documentation for areas such as Issue Logs, FAQs and Solutions, Disaster Recovery Planning, Backup Strategy etc. for ease of future reference.
• Was the IT Systems Trainer for the Core Banking System, especially during the induction programs conducted by the bank and was responsible for recording feedbacks and concerns of the participants and reporting to the.
• Created and modified various types of reports using Oracle and SQL Server databases relating to all IT systems, in order to meet business requirements using Business Object Reports.
• Assisted branches and departments on reconciliations, whilst resolving issues encountered on banking applications.

Sri Lanka

• Was responsible for Relationship Management of the Mass Affluent Retail Customer Segment of the bank, as an “Inner Circle Ambassador”.
• Handled documentation work related to new account openings, whilst ensuring compliance with the regulatory requirements.
• Handled account confirmation letters for all types of customers.
• Took part in marketing and deposit mobilization activities of the branch.
• Gained a thorough knowledge on the following areas (2 years at Teller level and 2 years as a Supervisor).- Cash operations- Foreign currency transactions- Accounts opening and maintenance- Inward and outward clearing.