Ruxandra Dima Email & Phone Number

Bucharest, Romania

Delivering good quality training for Cabin Crew (Customer Service, Sales, Inflight Catering);Providing regular feedback to the ICEC and Inflight Service Manager regarding the specifics and problems of my home base (OTP);Fulfilling administrative duties;Providing the highest level of inflight customer experience at all times;Implementing crew engagement activities and sales strategies (incentive campaigns);Being in charge of the sales results of my base;

Bucharest, Romania

Experienced in working through challenges with a calm and productive demeanor;Being responsible for cabin safety from the time the airplane is accepted for flight, until the end of my duty;Mantaining familiarity with Wizz Air OM and CAM, CASM, WWR etc; Assisting the Commander in the managing of safe and efficient conduct of the flight; Coordinating and supervising all tasks of the Cabin Attendants that are related to the flight; Conducting safety briefings and acting as a liaison between the other Cabin Attendants and the Commander; Coordinating all tasks and duties and giving effective leadership to the Cabin Attendants under my supervision; Mantaining a high personal standard of discipline, conduct and appearance; Commanding all Cabin Attendants and passengers on the Commander's behalf during an emergency situation.

Bucharest, Romania

Reporting to the Commander and to the SCA any abnormal or unusual situation and ensuring the safe execution of the flight as per procedures; Conducting on-board sales activities according to service standards and sales procedures; Mantaining excellent customer service and sales attitude;

Bucharest, Romania

Booked hotel and flight tickets for clients; created special packages (flight, accomodation, transfer, rent-a-car, health insurance); Respond to customer service requests and assist travellers with all needs; Issued invoices and contracts for the clients; Provided complex travel consultation;Made weekly newsletters with the offers and deals for a big data base;Traveled to some destinations to get familiar with the hotels and other travel servicies;

Organized tutoring classes for 12th Grade students, in order to prepare them for finals.

Bucharest, Romania

Having the role of a Geography teacher, teaching the lessons. I had to interact with the students and to organize the classroom.

Participation at events and fairs in order to promote a product or inform customers.