Ruya Danep Email and Phone Number

Created a service level agreement for IT operational functions and help desk operations.● Discussed project progress with customers, collected feedback on different stages anddirectly addressed concerns.● Assessed business requirements to forecast annual budgetary operational costs.● Instructed proposal team in use of computer software graphical elements, and page designand aesthetic standards.● Conducted research on network products, services, protocols and standards… Show more Created a service level agreement for IT operational functions and help desk operations.● Discussed project progress with customers, collected feedback on different stages anddirectly addressed concerns.● Assessed business requirements to forecast annual budgetary operational costs.● Instructed proposal team in use of computer software graphical elements, and page designand aesthetic standards.● Conducted research on network products, services, protocols and standards for networkprocurement and development efforts.● Contributed ideas and suggestions in team meetings and delivered updates on deadlines,designs, and enhancements.● Recommended and installed upgrades and helped businesses plan for technology tomatch growth.● Update websites on the latest SEO algorithm, recent changes like Google Kit, Markets, plugins, etc., and develop an SEO strategy and put it into action for over five client’s websites.● Develop, implement and manage Search Engine Optimization strategies to support allonline marketing initiatives internally for over 20 clients.● In-depth analysis and reporting of core SEO issues and strategies to fix them and toknow competitive clients in the market.● Implemented a new server that increased functionality by 50%. Show less

Ensure the installation, Maintenance, upgrading and security of all information technology equipment/evices

Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems.Developing and implementing IT policy and best practice guides for the organisationDesigning training programs and workshops for staff Conducting regular system auditsRunning and sharing regular operation system reports with senior staffOverseeing and determining timeframes for major IT projects including system updates, upgrades, migrations… Show more Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems.Developing and implementing IT policy and best practice guides for the organisationDesigning training programs and workshops for staff Conducting regular system auditsRunning and sharing regular operation system reports with senior staffOverseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outagesManaging and reporting on allocation of IT budgetProviding direction for IT team membersIdentifying opportunities for team training and skills advancement Show less