Ruya Ipek Email & Phone Number

Bromley, England, United Kingdom

Successfully assisted in the delivery of the fund in accordance with Department of Work & Pensions’ policy and local procedures. Effectively coordinated and monitored a project budget of £8million, identifying and reporting any discrepancies and variances to the project manager. Proactively participated in the implementation of process improvements and a.

London Gatwick Airport

Effectively coordinated daily airline management operations with a focus on team efficiency and measuring customer satisfaction. Compiling and presenting easy to digest, qualitative and quantitative business performance data and reports to client and third-party stake holders. Leading in the management and forecasting of business objectives and operational.

Hounslow, England, United Kingdom

Internal secondment position in management of procurement processes to ensure meeting standards set by Department of Health UK. Responsible of managing the daily operational plan in packing production of 80,000 Covid-19 Home Test Kits per day. Highlighting and tackling the root cause of delays and reducing potential errors by implementations of process.

London Gatwick Airport

Line management of employees for individual development and performance management. Ensuring to sustain a safe working environment and culture by ensuring the team is complying with the company policy and regulations. Follow HR processes and tools to encourage and support the growth and development of individuals through effective management systems..

London Gatwick Airport

Management and coordination of airline's daily operation and completing airline operational paperwork. Responsible of ensuring high level of customer service is provided and immediate response to customer complaints and enquiries via verbal and written communication. Monitoring team performance, identifying trends, and providing coaching & guidance to.

London Gatwick Airport

Management and coordination of airline's daily operation and completing airline operational paperwork. Responsible of ensuring high level of customer service is provided and immediate response to customer complaints and enquiries via verbal and written communication. Monitoring team performance, identifying trends, and providing coaching & guidance to.

London Gatwick Airport

Responsible to consistently deliver the highest customer service and making the customer journey positively memorable. Validating customer documentation for travel, and processing for boarding using manual and automated systems. Assisting customers during disruption.

Gatwick Airport

• Accurately checking documentation and entering all customer information on computerised check-in system
• Dealing with customer baggage in an appropriate manner in accordance with legislative requirements
• Assisting with disembarking and embarking of passengers from the aircraft
• Operate paging and announcement systems at the gates as required
• Monitor particular needs of passengers and offer applicable services

Istanbul, Turkey

• Promoting the purchase of TAV Passport card to passengers
• Greeting CIP passengers
• Assisting CIP passengers during their flight operation process; business check-in, lounge, ring service, car rental and accommodation
• Required to work in terminals (international & domestic)

Croydon, United Kingdom

• Processing Student, Work, Tourist, Settlement Visa applications for clients
• Writing of business proposals and translation of legal documents
• Keeping updated with the legal changes of regulations in UK Immigration Law
• Interviewing clients and providing immigration advise per case
• Active involvement in the New Business opportunities and expansion for the company
• Updating internal database and software with confidential information

Bachelor Of Arts (B.A.), International Tourism, Hospitality & Leisure Management, 2:1

Btec National Certificate, Travel And Tourism, Distinction, Distinction (Dd)