Robert Vanbuskirk Email & Phone Number

Bedford, Ohio

• Answer incoming calls-setting appointments, acting as concierge to update customers on progress with car, taking messages for service advisors , and answering questions.• Assist in answering incoming general call overflow backing up different departments.• Assist in greeting customers, providing general directional information, etc.

Cleveland/Akron, Ohio Area

• Assisted about 50 to 100 customers per day who call the customer contact center with questions on the following: mortgages, home equity loans, certificate of deposits, savings, and checking.• Always a top sales performer (Top 5), awarded 2nd in sales in 2007 in the customer contact center.• Research and resolve internal/external customer issues.• Mentored fellow personal banking consultants.

Cleveland/Akron, Ohio Area

•Coordinated production schedules.•Managed staff of 13 supervisors and production workers.•Directed quality control and product development TQM.•Maintained current customer accounts (customer service or client relations) and built customer base by establishing new accounts (inside and outside sales).•Sold ground glass material to a network of distributors, corporations, and consumers totaling more than $500,000 per year.•Answered customer inquiries about safety, quality… Show more •Coordinated production schedules.•Managed staff of 13 supervisors and production workers.•Directed quality control and product development TQM.•Maintained current customer accounts (customer service or client relations) and built customer base by establishing new accounts (inside and outside sales).•Sold ground glass material to a network of distributors, corporations, and consumers totaling more than $500,000 per year.•Answered customer inquiries about safety, quality, performance, application, and pricing of ground glass products.Performed purchasing of all raw materials and supplies for plant operations totaling in excess of $100,000 per year.•Achieved cost savings for the small company and customers by negotiating contracts with shipping companies, suppliers, and vendors.•Assisted with accounts receivable, accounts payable, payroll, credit, and collections. Show less

Associates Degree Of Applied Business, Business Management

Honors: Magna Cum Laude

Bachelor Of Arts (B.A.), History, Minor In Applied Mathematics

Activities and Societies: Student Hall Government

Education record