Delivering mid-market companies a harmonious platform integrating financials, HR, operations, and marketing, leading to decreases in operational time while increasing efficiency to focus on the future of your business.

Driving solutions to promote organization's development and growth by utilizing technology in a more productive way. ~ Building insightful and innovative solutions that harmoniously integrate technology from the core to the cloud.~ People first approach to applying technology within an organization's ecosystem~Bringing future goals to the present by optimizing how organizations use technology now

Manage up to three client-focused sites simultaneously. Direct and develop four leadership teams and oversee scheduling for up to 200 employees. Govern P&Ls, control product inventories, and contract and supervise vendors. Lead traditional marketing (print, TV, radio) and social media campaigns (Facebook, Twitter, Snapchat, Instagram, and Yelp, including public responses). Conceptualize and manage website development, develop content, and host public relations events. Govern sales and labor budgets, advise on comp structure and labor investments, hire team from ground up, deliver training programs, and review daily and weekly workloads of each team member.▣ Foster creative alliances with business partners; work cross-channel and vertically to gain project traction and to expedite tight milestone deliveries in extremely demanding, fast-paced environments▣ Drive strategic planning and development of targeted marketing, explore new growth markets and areas of expansion, and oversee design of support team, and grow brand awareness▣ Role-model and hands-on participation with each staff member; develop face-to-face personal relationships with executives and key stakeholders▣ Manage consumer expectations and requests, resolve roadblocks, and budgetary expenses; track and review success metrics to evaluate progress and effectiveness▣ Lead cohesive, highly-productive team to tangible results; resolve inconsistencies, increase transparency, fuel efficiencies, and drive cost-effective work habits▣ Conduct debriefings and review operational metrics to identify what issues surfaced; track client pulse, response times, and resolution success; host strategy meetings▣ Act as new site Subject Matter Expert (SME) for entire organization; respond to queries, architect site execution plans, counsel build-out teams on flow and equipment placement, and identify issues and create solutions▣ Known for fair leadership-style, strong customer communication skills, and professionalism

▣ Launched five uniquely-branded business entities at one site. Created compelling visual concepts for each entity, hired and trained more than 150 employees, guided new-hire onboarding and team training programs, oversaw performance corrections and disciplinary actions, and held difficult conversations that helped staff see areas of improvement needed to make necessary adjustments. ▣ Led end-to-end project management and customer engagement initiatives.

▣ Built organization that nets $20M annually while maintaining OpEx of less than 40%. ▣ Hired teams of 80 and 50 respectively, and developed end-to-end customer support delivery initiatives, including customer experience standards, protocols, and management roadmaps. ▣ Achieved consistent team focus which spiked morale and increased retention.

▣ Led full-scale operational revamp, including creation of new policies and procedures, training protocols, and PR and marketing campaigns that grew organization more than 30% to achieve over $10M annually. ▣ Trained team of 30, and tracked and reported on success metrics weekly.

▣ Overhauled brand visuals and experience that resulted in 200% sales uptick within first year. Retrained staff of 40, implemented processes and escalation procedures that resolved issues 50% quicker, and streamlined operations that improved collective savings across all divisions. ▣ Watched for new learning opportunities and “teachable moments” throughout service cycle and developed real-time responses which allowed for greater staff monitoring.