Richard Van Der Pal

Richard Van Der Pal Email and Phone Number

Customer Success Account Manager @ Microsoft | Driving Customer Satisfaction @ Microsoft
Redmond, WA
Richard Van Der Pal's Location
Amsterdam, North Holland, Netherlands, Netherlands
Richard Van Der Pal's Contact Details

Richard Van Der Pal work email

Richard Van Der Pal personal email

About Richard Van Der Pal

With over ten years of of experience in leading development teams and creating tech strategy and vision for online products, I joined Microsoft as a Customer Success Account Manager in May 2022. I am passionate about helping customers achieve their business goals and outcomes by leveraging Microsoft's cloud solutions and services. I am also certified in security, compliance, and identity fundamentals by Microsoft, demonstrating my commitment to delivering secure and reliable solutions to customers.My core competencies include building and managing high-performing teams, developing and executing creative and innovative tech solutions, and collaborating with stakeholders across different functions and levels. I have extensive experience in working with large scale online products such as Exact Online, Videoland, and Pathe, where I led multiple development teams focusing on various aspects of the software stack, such as system, automation, identity, access, payroll, API, and onboarding. I also enjoy working in international and remote environments, as well as coaching and guiding future development managers. My values are honesty, fairness, and harmony, and my strengths are creative thinking, inspiring people, aligning stakeholders, and solving complex growth challenges.

Richard Van Der Pal's Current Company Details
Microsoft

Microsoft

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Customer Success Account Manager @ Microsoft | Driving Customer Satisfaction
Redmond, WA
Website:
microsoft.com
Employees:
10
Company phone:
0124 415 8000
Richard Van Der Pal Work Experience Details
  • Microsoft
    Customer Success Account Manager
    Microsoft May 2022 - Present
    Redmond, Washington, Us
    As a Customer Success Account Manager (CSAM), I am responsible for executing against Customer Success Contracts and orchestrating cross-functional programs that deliver customer value and enable transformational customer outcomes. My primary focus is on the customer’s successful adoption and productive use of Microsoft cloud technologies. I manage customer relationships, account planning and delivery, portfolio and program management, and technical intensity with resource orchestration. I also focus on customer success and operational health.
  • Exact
    Development Manager At Exact Cloud Development Benelux B.V.
    Exact Oct 2016 - Apr 2022
    Delft, Zh, Nl
    I'm leading multiple development teams focusing on Exact Online software stack. Started with System, Development Automation and BackOffice (Remote) teams, Created Identity and Access Management team, moved to Payroll team, currently Development Automation (DevOps), Connectivity Teams (API) and Onboarding team (Hire & Train). I’m a hiring manager coaching and guiding future development managers. (25FTE+)
  • N☰P Creative Technology The Netherlands
    Development Manager
    N☰P Creative Technology The Netherlands Feb 2015 - Sep 2016
    Created a high-performing development department. Focus on creating high-traffic video on demand services (transcoding, storage, encryption, playout) for Fox, RTL and NPO. Started Program to lift Videoland platform to AWS Cloud.
  • Omniplan
    Manager Product Development / Head Of Software Development
    Omniplan Apr 2009 - Feb 2015
    Amsterdam, Nh, Nl
    Started as software architect, after six months I was asked to scale up and lead the development department. After redesigning the platform (Excel, VB) to .Net micro services platform with a Silverlight frontend I contributed to selling our software to Rabobank as well as ING. This was the main reason for scaling-up. Hired and attracted local and near-shored teams in all Scrum roles. Created highly flexible development teams (6), created internal IT dept.
  • James4You
    Project Manager / Architect
    James4You Aug 2008 - Mar 2009
    Transforming startup organisation to incorporate practical project management based on Microsoft Solutions. Design phase 2 of the james4you webapplication preparing for future enhancements using component based development techniques (SOA).
  • Logicacmg
    Architect
    Logicacmg Jun 2001 - Jul 2008
    Started as Broadvision Consultant, switched to Content Management technology in a web-technology department. first year systems development later projectleader, lead-engineer. Gained Microsoft certification, switched to Global Service Delivery deparment. Got experienced with remote project teams (off-shoring) and general managed services.
  • Xpedior
    Consultant
    Xpedior 2000 - Jan 2001
    Us
    Microsoft/Broadvision Consultant. Worked on asda.co.uk and mytravel.co.uk websites.
  • Ucc
    System Developer
    Ucc Jan 1999 - Dec 2000
    System development using Microsoft Technology. (Mostly Office Products and Active Server Pages)
  • Abn-Amro N.V.
    System Developer
    Abn-Amro N.V. Jul 1998 - Jan 1999
    Right after graduation. Web development using technologies as: Java, Active Server Pages (ASP), Visual Basic (VB), SQL Server (6.5/7.), DB2, Transact SQL etc. Computer programming

Richard Van Der Pal Skills

Software Development Management Soa Agile Methodologies Ict Enterprise Architecture Xml Scrum It Service Management .net Web Development Process Improvement Microsoft Sql Server T Sql Change Management System Architecture It Strategy Team Building Project Management Service Oriented Architecture Team Management Virtual Teams Consulting It Management .net Framework Information Technology Coaching Ict Consulting Remote Team Management Management Consulting Itil Process Management Strategy Prince2 Business Analysis Enterprise Software It Management Hiring Agile Project Management Technology Roadmapping Computer Science Lean Startup Communication Software Development Life Cycle Software Engineering Practices Technology Integration Inspiration Team Motivation Creative Problem Solving Architecture

Richard Van Der Pal Education Details

  • Amsterdam University Of Applied Sciences
    Amsterdam University Of Applied Sciences
    Computer Science
  • Business School Nederland
    Business School Nederland
    General

Frequently Asked Questions about Richard Van Der Pal

What company does Richard Van Der Pal work for?

Richard Van Der Pal works for Microsoft

What is Richard Van Der Pal's role at the current company?

Richard Van Der Pal's current role is Customer Success Account Manager @ Microsoft | Driving Customer Satisfaction.

What is Richard Van Der Pal's email address?

Richard Van Der Pal's email address is ri****@****ail.com

What schools did Richard Van Der Pal attend?

Richard Van Der Pal attended Amsterdam University Of Applied Sciences, Business School Nederland.

What are some of Richard Van Der Pal's interests?

Richard Van Der Pal has interest in Children, Economic Empowerment, Technology, Fitness And Running, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.

What skills is Richard Van Der Pal known for?

Richard Van Der Pal has skills like Software Development, Management, Soa, Agile Methodologies, Ict, Enterprise Architecture, Xml, Scrum, It Service Management, .net, Web Development, Process Improvement.

Who are Richard Van Der Pal's colleagues?

Richard Van Der Pal's colleagues are Alexis(Ming) Chen, Rashad Jutt, Maryam Shaparak, Shan Abbasi, Bo Simmons, Nadina Hafsi, Milena Kowalczyk.

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