Raphael Vannitsen Email & Phone Number

Bruxelles Et Périphérie

Brussels

As Head of Business Development (Retail Mass clients), I'm in charge of elaborating the vision and of defining & executing the transformation roadmap. I'm also responsible to maintain and develop the Retail distribution model (mass clients), and to deliver enablers to optimize sales performances. Finally, as Head of Daily Banking Sales, I'm in charge of optimization of the distribution of Daily Banking products & services (evolution towards digital).Areas of responsibilities:1. Retail transformation: developing and implementing the new ING BE Retail cross-channel distribution model for Mass Clients (digitalization, Remote advice centers (investment & lending), branch network optimization, role of the branch, front staff re-organization/re-orientation, )2. Daily Banking: rolling out the digital capabilities & functionalities towards employees and customers, promoting them and developing strategies to stimulate the use digital channels upon other ones. Creation of a remote and centralized Daily Banking team to deal with remaining services in branches.3. Analytics & Sales: Implementing MIS & reporting, KPI's in order to organize a strong and data driven steering of the mass segment sales 4. KYC: optimizing E2E customer & employee journey and organizing client outreach task force5. Human channels development: responsible for branch footprint strategy definition & execution 6. Learning cockpit: developing and maintaining skills/expertise of the commercial staff (e.g. training passport), and ensuring bank’s license to operate7. Tooling: develop CRM capabilities & promote usage amongst sales staff

Belgium Netherlands

ING Belgium is migrating (products and channels) onto the ING Dutch IT platform, while a new common target value proposition (product & services) is being defined and introduced to both Dutch and Belgian ING customers.In this context, I'm responsible for the Commercial and Operational readiness of ING Bank Belgium & Netherlands (Retail clients): - Identify impacts of the migration (change in tooling, end to end processes, impact on capacity and way of working, clean up actions, commercial actions, …) on the organization (Call center, back offices, customer facing employees, Risk & Finance, HR, ...) and put actions in place to avoid any impact on the day to day business, and to limit the impact on employees - Change management for more than 5000 employees: training, internal communication, support and coaching - Accompany ING clients through the entire migration journey (external communication, specific campaign, regular customer interactions), in order to make it as smooth as possible - Orchestrate efforts between the delivery organization (tribes involved in the migration) and the non-delivery organization (Sales, Client Services and Support functions), maintain roadmap, manage dependencies and budget

Belgique

- Development of the Business consulting practice (tooling, methodology, way of working, craftsmanship) - People development and coaching – team of 10 senior Business consultants- Develop partnerships with external business consulting companies

Belgique Hollande

Responsible for the cross border “One way of working and shared organization” programo Ensure the Agile way of working is implemented identically in both Belgium and Netherlands, and that tools, instrument and processes required to support it are available, and are used in the same way through the entire cross border organization (QBR process, Obeya, OKR definition, change portfolio, financial forecast, Agile coaches, …). o Ensure the 2 former local Belgian and Dutch organizations work as 1 integrated organization (set up of cross border tribes and centre of expertise, processes and tools alignment – risk, finance, HR, … - , set up of new collaboration instruments).

Brussels Area, Belgium

Director of the Retail strategic transformation program.Scope of responsibility:1. Responsible to deliver the Retail transformation strategy at ING:- Define the strategy of the new distribution model (servicing and advice) of ING Retail, break it down in concrete deliverables and deliver them (new operating model (new functions, new way of working, training, ...) integrated in an Omni-channel environment)- Define the strategy to transform ING branch network (franchising, merges or integration of new branches), deliver the transformation roadmap and make it executed (including integration of Record branches)2. Responsible to define the approach to integrate clients, agents and branches resulting from the integration of Record bank into ING, and for executing the plan.3. Responsible for delivering the internal and external communication plan related to the Retail strategic transformation, but also the communication plan for Record clients and agents integrating ING.4. Responsible for delivering all materials related to Retail strategic transformation for work councils (was involved in negotiations with Unions during and after Law Renault period, and in design and execution of the redeployment processes for Retail commercial employees).

Brussels Area, Belgium

As Business Development Manager, I'm responsible for overall coordination/organisation of central activities within the Retail segment. And this, in order to evaluate, organize, develop and enhance our position as bank for private individuals, independent professions and small companies, in close collaboration with his/her colleagues of General, Personal, Professional Banking, Insurance and the Zone directors.

Brussels Area, Belgium

Head of Business Support (Operations and IT) at ING Private Banking Belgium with direct report to the COO. Responsible of the IT evolution strategy, the definition, the organization and the follow up of operational procedures, and of the Trading Desk. Managing a team of 20 people supporting 200 front users in following areas:• Functional & Technical Helpdesk• Operational support (order management, contract management)• IT evolution (IT strategy of ING Private Banking Belgium, project definition, project follow up)• Trading DeskSpecialties:- Securities (product and operations) - Private Banking (commercial and operational side) - People Management - Project Portfolio Management (IT)

Assignment: - ING Solution Delivery Center Channels Retail, BelgiumRole: - Requirement and Project Manager In charge of projects initiation and follow up within the Solution Delivery Center Channels Retail IT. Main project: - Implementation of a New Security Layer for secured transactional Website.Sector of activity: - IT – Distribution - e-channels

Assignment: - ING Private Banking, Belgium – Solution Delivery CenterRole: - Business expert/Account Manager : In charge of projects initiation and follow up within the ING Private Banking IT competence center. Proposition of strategy orientations from current business and IT structure. Main projects: MiFID implementation, Risk and Return tool implementation, day to day management. - Business development.Sector of activity: - IT – Private Banking - Retail banking / Securities / Investments

Sector of activity: IT / Financial reporting – Regulatory reporting, IFRS, Risk measurement, Basel II

Sector of activity: IT – Core Banking system

Master Of Science (Msc)

Masters In Management Specializing In Entrepreneurship

Civil Ingeneer