Interviews, selects, develops, and provides direct leadership over a team of supervisors and associates that support product categories in assigned area. Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers. Sets clear and measurable service, sales, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress daily. Connects with the team regularly to understand challenges they are facing and to remove obstacles. Provides recognition for demonstrating effective customer service behaviors and exceeding sales and operational goals at the individual and team level. Provides open and timely feedback, coaching, training, and mentorship to members of the team and encourages others to communicate openly and share constructive feedback. Works with Supervisors to deliver formal disciplinary actions when performance issues among frontline associates are elevated. Provides meaningful development opportunities for individuals to enhance their skills, product knowledge and systems understanding. Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary. Identifies any associate relations concerns and takes the appropriate action as needed, handling directly and/or escalating issues to senior management.Drives execution of all service, sales, and operational programs in assigned area by monitoring activities, providing feedback, and adjusting where needed. Serves as a primary escalation point for the most significant and impactful customer complaints. Manages store opening and closing procedures. Controls expenses including payroll and other controllable expenses and manages payroll hours Proactively builds and maintains collaborative relationships with cross-functional partners.

• Analyzed store reports and recording keeping while utilizing information to increase profitability• Problem solved situational issues concerning customer service, daily tasks, and operations• Cascaded information to the team at large and worked as liaison with district management• Performed gross margin calculations and reviewed monthly Profit and Loss statements• Lead district wide inventory audits and evaluated store brand standards• Managed district wide leadership meetings and lead mentorship conferences• Oversaw Ship from Store, Buy Online Pick Up In Store, and Delivery and Assembly procedures, managed metric reporting and relayed competencies for efficiency• Managed freight procedures for productivity and operational standards• Worked independently and collaboratively on district wide projects within local communities to build public support and commutative relationships• Conducted bi-weekly district marketing and inter-store communications to drive companywide engagement• Conducted weekly performance accountability check-ins with team members• Provided loss prevention coaching and data reporting correlated to internal and external shrink

• Problem solved and restored customer satisfaction• Trained and mentored staff in customer service, company policies, and cash handling• Coordinated hiring events and oversaw on-boarding processes• Reviewed and evaluated employee performance• Oversaw daily operations and business practices• Optimized business performance with consistent data reporting• Set visual standards and optimized space within constraints to create freight to floor fluidity• Constructed department level schedules and task delegation

• Problem solved and provided excellent customer service • Cascaded company policy and information to associates• Performed gross margin calculations and reviewed monthly Profit and Loss statements• Oversaw Ship from Store, Buy Online Pick Up In Store, and Home Specialty metric reporting and relayed competencies for efficiency• Managed back stock and replenishment • Conducted performance check-ins with team members