Ricardo Vargas Email & Phone Number

México

Ciudad De México, México

Miguel Hidalgo, Cdmx, Ciudad De México, México

SAP C4C functional consultant. Responsible for solution design and project execution for several customers. Designed and applied standard and custom configurations to meet customer specific needs. Business Processes advisor for customer. Designed functional specifications for customer developments. Performed as cloud solutions project manager for risk projects leading SAP Commerce consultants, CI specialists, UI/UX developers. Guaranteed customer satisfaction at all projects.

Ciudad De México Y Alrededores, México

Lead all software development and implementation teams for strategic IT accounts. Increased the amount of projects sold (+15M MXN). In charge of functional design, presales, projects direction, delivery and invoicing. Optimized internal processes (development and administration) to provide fast solutions for customers. Explored new technologies to provide better solutions to our customers, ensure training and experiences for internal teams to grow offered solutions. Optimized costs with up to 65% GP as over all balance. Reported to direction. Management and direction relationship level with customers.

Santa Fe, Mexico

Lead two Salesforce projects (reqs to go live and support), Leading developers, testers and back office. Responsible for service delivery with customer (Managers and directors). Weekly and monthly status reports. Guaranteed customer satisfaction. Agile projects. Risk and conflict management. Change management, dealing with change resistance. Project costs control and collection execution. Project delivery to customer systems department. New sales opportunities prospection.

Ciudad De México Y Alrededores, México

SAP (MM, FI, PS, AA, TR, CO) training and support teams management. Incidents monitoring. Critical incidents following. New requirements reception. Chief and management relationship level. Service quality assurance. Risk management and prevention. KPI’s reporting. Improvement proposals design. New sales opportunities prospection. Deliverables documentation.

Ciudad De México Y Alrededores, México

Support processes design. SLA’s, SLO’s and KPI’s definition. Users on site training. Trainers coordination. Training material creation. Operating manuals optimization.

Ciudad De México Y Alrededores, México

Oracle Siebel implementation. Processes design and optimization. “AS IS” and ”TO BE” processes. Operating model mapping and documentation. Implementation budget control. Cost analysis and reduction. Costs reporting. Implementation strategic planning. Change management. Trainers and implementators coordination, support and management. On site and remote CRM training. Functional analysis and OSM, AIA, BRM, SOA support areas issues escalation. Operations risks detection. Testing and production environments development testing. System error detection. Migrated data validation. Data and key indicators analysis. Deliverables documentation. CRM, BRM, OSM and AIA final installations coordination. Project closure. Human resources sales.

Querétaro, Monterrey Y Ciudad De México

Customer and provider management. Providers evaluation. Metrics control and analysis. SLA and KPI analysis and evaluation. Continuous improvement. Quality in Service. Process and manuals development. IBM servers (iSeries, pSeries, zSeries, storage and applications) hardware and software incident management. Response and solution times reduction. Critical incidents executive update and notification. Operations department's service windows optimization. Cost control and reduction. Resource optimization. Executive reporting system creation for high management and CIO. Inventory control. Critical incidents management. Operative impacts reduction. Risk analysis and reduction. Data analysis. Negotiation with providers. Service improvement areas look up. Provide help in operations department additional training. RCA. Designed and performed improvement plans on the operations and service delivery departments. Attend customer's requirements. Customer and provider relationship management. Responsible for meeting customer sat grades. Strategic planning. Management relationship level.

Estado De México, México

New hires training. Coaching. Improvement plans development, implementation and evaluation. Responsible for meeting customer sat grades. Team control. Workloads assignment. Queue monitoring, Aid on new work platform implementation. Customer service. Severity management and control. Compliance with work team goals. Worked under pressure, Crisis control. Risk evaluation. Teammates support. Metrics control. SLA and KPI evaluation. Incident Management. Last technical support level. Problem solution and analysis. HP (Proliant, Alpha) and Dell (Power Vault, Power Edge) servers, HP, Lenovo and Dell workstations, laptops and desktops, IBM and NCR registers, IBM, NCR and Samsung monitors and screens, Symbol, Metrologic, PSC Magellan handheld and flatbed scanners, Verifone pin pads, Lexmark, IBM, NCR and Zebra printers troubleshooting, diagnosis and maintenance. Home Depot, Target, Citifinancial, Borders, Behr paints, Verizon, Harris-Teeter, Lowe's foods, Allstate, Statefarm, Cricket, Univision, DeutscheBank, GiantEagle, WinnDixie, HD Supply enterprise technical support. Remote software reloads.

Estado De México, México

Laptop, desktop, printer, router, switch and Windows operating systems troubleshooting, diagnosis, maintenance and repair. Hardware assembling. Windows operating systems and applications installation, configuration and update. IT products and services sales and negotiation. Basic applications development.

Ingeniería En Sistemas, Administración De Proyectos

Ingeniería En Sistemas Trunca