Tender and Sales Operations Manager with twenty-five years of experience in an international environment, working in cross-functional and cross-cultural teams. Strongly customer focused and content driven. Bringing structure, quality and a winning framework to each proposal. Improving the value proposition by matching features and benefits in a proposal. Focused on understanding the real business requirements by taking the customer’s perspective. Composing wining propositions by dedication to the effectiveness of the tender process and quality of the deliverables.Committed to providing compelling solutions to customers by applying skill, experience and high customer-focus. Proven abilities in cross-organizational and cross-functional projects; building awareness and consensus, applying both technical and commercial expertise. Keywords: bid / proposal / tender management, quality management, proposal strategy, portfolio positioning and service tailoring.Characteristics: customer focus, highly analytical, sound communicator, socially strong, organized and conscientious.Contact details: rjm [at] vdgoes.eu | +31 6 37 150 650