Organisation des entreprises et éléments de managementEléments de législation appliquée au marketingInformation et communication professionnelles

Fundraising procedures and tools

1. Assure alignment of Corporate projects portfolio with KPNGB Strategy• Decision & Prioritization of projects• Initiatives and projects roadmap 2. Optimize use of resources through efficient project portfolio management• Monitoring and balancing of resources • Management of dependencies3. Increase Project Management maturity of KPNGB• Define and implement steps to increase Project Management maturity (PM methodology)• Provide coaching and support to project managers• Review and improve project management tools and supporting documents• Promote best practices, ensure that lessons learnt of projects are captured and pushed to new projects• Challenge project & related processes to provide continuous improvement and simplification• Improve the Project and Program Management governance4. Project Management of corporate / cross-departmental projects• Prepare project with project owner & stakeholders, define scope and analyze requirements• Setup team meetings and project SteerCo• Develop project plan• Manage and deliver the project according to plan• Provide reporting on progress and quality of the project• Facilitation, bridging, communication platforms to the organization

• Ensure a thorough and value adding analysis of the CAPEX and investment projects taking into consideration both financial and operational information.• Monitor all aspects of the financial figures: actuals, budget and year end estimates• Support the ICT managers in determining where costs are generated and in determining which activities should be made less expensive.• Support the completion of all business cases / investment projects within a predefined methodology, will assure that the business cases take all relevant indicators into consideration and will confirm if the assumptions of the business case are in line with what can be expected or not.• Perform the post fact follow-up of the projects / cases and will link the estimated costs with the budget / YEE.• Manage / coordinate the OPEX-analysis and value added controlling (actuals, budget, YEE).• Initiate and coach different improvement projects.• Analyse on an ad-hoc basis all relevant ICT matters.• Take responsibility of the reporting of the financial and relevant operational figures of the ICT business unit towards the ICT management and the corporate controlling team.• Implement new processes and controls where necessary.

Focuses on managing Projects that interface with Customer Operations and ICT, execute and implement commercial projects and facilitate processes in order to launch and integrate products and services for the BASE business lines and to optimize the execution of such new developments. Ensures that the commercial services can operationally function correctly from the start; this implies the alignment of Commercial Operations systems, processes and people.

Keep files and databases up-to-date. Deliver administrative tasks accurately and on time. Collect outstanding, overdue debts from domestic and business accounts. Provide help for all customer requests, queries and complaints in a customer friendly way. Ensure execution and follow up of the billing & rating processes.

2005 Contract Manager (ALD Automotive)2004-2005 Traitement des plaintes et comptabilité (ALD Automotive)2004 Magasinier (Corona beer)2004 Board Secretariat Assistant (SITA)2003 Tarification dans SAP des clients multisites libéralisés (Electrabel)2003 Réceptionniste (Hôpital St Luc)