Rick Veader Email & Phone Number

Baltimore, Md

Fulton, Md

Beltsville, Md

Managed and maintained and supported the complete customer support, internal IT, and developer operations activities of 50 employees and more than 2,000 customers• Mentored, trained, and supervised junior technical staff in a 10 member department• Offered expert troubleshooting of network issues including General TCP/IP, DNS, DHCP, SMTP, HTTP(s), LDAP(s), 802.11x Wi-Fi, REST and SOAP API’s, Embedded TCP/IP devices and Application Server products• Deployed and administered 9 VMware hosts, 4 Linux servers, and more than 20 Windows servers• Represented customers' voice in product design and development lifecycle through collaboration with senior software and hardware engineers • Created, maintained, and presented training materials, more than 200 knowledge base articles and product documentation in a 300 page wiki

Hunt Valley, Md

Administered and supported the Internet Services offerings of a regional managed services and hosting provider with hundreds of customers• Delivered tier 1- tier 3 phone, email, and remote connection support for system administrators and end users.• Administered more than 6 different unique service environments including: • A 300+ user multi-tenant Exchange 2007 environment, and multiple dedicated Exchange 2007 -2010 servers • Web Servers, both physical and virtualized, in a multi-tenant environment with CentOS, Suse, Windows Server 2008 and 2003 backed with MSSQL and MySQL databases • Asterix / PBX in a Flash VOIP systems • 4 BackupExec servers covering 50 + servers

Columbia, Md

Supported operating systems and hardware issues on SUN branded x86 systems• Provided tier 2-3 help desk support for Windows and Linux on Sun hardware and tier 3 help desk supporting Solaris 8 – 10 as a Sun-badged contractor• Diagnosed and troubleshot application and OS issues including filing and tracking OEM bug reports• Replicated problems in a local test datacenter with a full variety of SPARC and x64

Cockeysville, Md

Supported multi-vendor hardware peripheral and software applications in a call center environment• Provided unparalleled customer service to end-users and clients for more than 12 software and hardware products• Diagnosed and troubleshot applications on Windows and Mac OSX desktops via phone, email, and remote connection software• Educated and trained and interpreted complex technical topics to end users

Bachelor'S Degree, Cybersecurity Management And Policy

Associate Of Arts And Sciences (Aas), Network Technology

Activities and Societies: Collegiate Cyber Defense Competition Co-Captain