Raj Veer Email & Phone Number

Chandigarh, India

Gurugram, Haryana, India

Leading a team of 20+ agents who handle inbound customer calls, ensuring they provide effective solutions to customer queries.Managing customer escalations promptly and effectively to ensure customer satisfaction.Conducting regular audits of team members' calls to ensure compliance with quality standards and identify areas for improvement.Creating and managing work schedules to ensure adequate coverage and optimal team performance.Monitoring and analyzing key… Show more Leading a team of 20+ agents who handle inbound customer calls, ensuring they provide effective solutions to customer queries.Managing customer escalations promptly and effectively to ensure customer satisfaction.Conducting regular audits of team members' calls to ensure compliance with quality standards and identify areas for improvement.Creating and managing work schedules to ensure adequate coverage and optimal team performance.Monitoring and analyzing key performance metrics, including DSAT (Dissatisfaction Score) and CSAT (Customer Satisfaction Score), to track team performance.Keeping accurate records and maintaining data to support performance tracking and reporting. Show less

Gurugram, Haryana, India

- Led a team of 32 members handling customer queries and complaints via inbound calls, emails, and chats- Ensured high levels of customer satisfaction through effective query resolution and complaint management- Provided comprehensive guidance and training to a team of travel insurance sales representatives andmonitored sales performance and provided individual coaching to optimize sales effectiveness,- Handled customer complaints, escalations, and refund queries… Show more - Led a team of 32 members handling customer queries and complaints via inbound calls, emails, and chats- Ensured high levels of customer satisfaction through effective query resolution and complaint management- Provided comprehensive guidance and training to a team of travel insurance sales representatives andmonitored sales performance and provided individual coaching to optimize sales effectiveness,- Handled customer complaints, escalations, and refund queries efficiently and effectively. - Providing guidance and support to team members, ensuring they perform their work effectively andefficientlyCollaborate with different teams within the organization to identify process improvement opportunitiesand implement effective solutions.- Handled refund transactions within the department and release refunds promptly.- Managing and approving leave requests for team members, ensuring adequate coverage and maintaininga comprehensive leave roster and Provide floor support, including assistance, case escalation, andcoverage during breaks.- Monitoring and controlling the quality of work produced by the team, implementing improvementmeasures when necessary.- Manage insurance company emails, escalating requirements to consent departments for resolution.- Serve as a liaison for B2B clients, addressing policy queries,facilitating corrections and other queries Show less

Gurugram, Haryana, India

- Handled customer refund queries and processed refund transactions- Managed customer complaints and escalations- Addressed senior-level customer calls and complaints- Resolved customer complaints on social media platforms

- Collected documents from customers for insurance policy issuance- Processed policies through the insurance portal or sent required information via email to the insurance company- Managed travel insurance A to Z process (policy sale to refund) and handled social media complaints- Maintained daily team data and records

India

Actively engaged with potential customers to promote and sell extended warranties on home appliances.Conducted outbound calls to reach out to prospective customers and generate sales leadsBuilt andmaintained strong customer relationships by addressing inquiries, providing accurate information, andresolving concerns.Collaborated with team members to share best practices and contribute to the overall success of the sales department