Ricardo A. Velasquez O. Email & Phone Number

Kapelle-Op-Den-Bos, Flemish Region, Belgium

• Vendor Management: Cultivate and negotiate strategic partnerships with existing and new IT vendors.• RFX & Contract Management: Lead RFX processes and manage vendor contracts to ensure favorable terms and compliance.• Value Optimization: Benchmark suppliers and services to ensure maximum value and innovation.• Data-Driven Decisions: Conduct analysis of IT needs to align procurement with business goals.• Risk Mitigation: Monitor risks to ensure purchasing continuity and safeguard organizational interests.

Tegucigalpa, Francisco Morazán, Honduras

• Strategic Management• Business Simulator

Brussels, Brussels Region, Belgium

• Candidate-Centric Approach: Utilize my IT recruitment expertise to enhance the overall experience of candidates, focusing on their skills and career goals.• Comprehensive Candidate Guidance: Guide IT professionals through each stage of the recruitment process, ensuring they are well informed and supported.• Client Relationship Management: Continue to act as a key point of contact for clients, aligning recruitment strategies with their evolving needs and maintaining strong professional relationships.• Strategic Talent Alignment: Match candidates with opportunities that foster their professional growth and align with client requirements in the Belgian and European markets.

Brussels, Brussels Region, Belgium

• Source senior-level, highly specialized candidates for leading global businesses in the Belgian and European markets• Screen and interview candidates to ensure the submission of top-quality candidates to clients• Consult with clients on overall hiring strategies and tailor approaches accordingly• Act as an account manager, maintaining and strengthening client relationships• Serve as a mentor and coach to junior recruiters, providing guidance and support• Since 2023, oversee the creation and supervision of onboarding plans for new hires

Brussels Region, Belgium

Tegucigalpa

Working in Cross-cultural teams, Customer Success, Strategic Management, Storytelling, Elevator´s Pitch, Ethics, Time Management

Serve as guide and mentor to 13 multi-cultural and highly-skilledl agents towards achieving the required KPIs and growing both within the project and company overall.• Developed an Agent growth journey allowing us as Team Leads to guide our agents towards career growth in their area of choice.• Work closely with recruitment and the training team in the selection process and onboarding of new agents.

Provide our VIP customers with immediate solutions to their current and, mostly, unexpected experiences. I am part of the training team and have led the development of courses in LMS platform

Honduras

• Responsible for analysis and reporting of global savings generated from IT sourcing events on the SharePoint platform. • Responsible for Global sourcing event coordination in the RFP platform.• Manage the execution of the strategic sourcing and contract management activities required to effectively execute the Sourcing Plan at the global, regional, or country level. • Stakeholder engagement and management to develop and execute appropriate strategies to meet their business needs.- Surpassed 2018 savings goal - achieved 153%- NPS: +25- 33% increase in customer satisfaction vs 2017

Tegucigalpa, Honduras

• Coordinated contract renewals with stakeholders: Vendors, Legal, Finance, Business owner, Directors and Executive approvers.• System administrator for the Agreement Information Management: tracked renewals, monitored and created reports/dashboard of KPIs’ status

Online

Liderazgo empresarial - https://platzi.com/cursos/liderazgo-empresarial/

Tegucigalpa

• Analyzed potential international businesses for the company. • Coordinated maintenance for the submarine communications cable and promoted its services.

Master’S Degree, Commercial Management And Marketing, 3.2 Gpa / 85%

Bachelor’S Degree, International Business, 3.1 Gpa

Activities and Societies: Phi Sigma Iota Honors Society, Mercyhurst International Students Organization (MISO)

High School, High School Program Of Arts And Sciences, 3.2 Gpa / 85%

Activities and Societies: STUCO President, Soccer, Basketball and Athletics team, Mathematics National Olympics participant

High School, Elementary And Middle School Administration/Principalship

Activities and Societies: Soccer, Basketball and Athletics Team, Chorus, Student Council