My business consists of two components.House of FikaAs the owner of House of Fika, I am responsible for everything within and around the company. I create a supportive and relaxing environment for clients, as well as handle marketing, social media, and planning. I use my expertise in massage, nervous system regulation, and self-care to help people reduce stress and promote well-being.Robbedoes.itAs a Virtual Assistant at Robbedoes.it, I support entrepreneurs and businesses with various administrative and organizational tasks. My focus is on efficiently streamlining processes, managing projects, and providing customer-oriented solutions. With my strong communication skills and proactive approach, I help teams achieve their goals and increase their productivity.

As an Account Manager at Shopmonkey, I serve as the link between our customers' needs and our developers, leveraging my e-commerce expertise to deliver tailored solutions. I collaborate closely with various industries, ensuring their online stores operate at peak performance through streamlined communication between the support and development teams. My focus is on customer success, which I achieve through effective communication and teamwork within our organization.As the primary point of contact for our customers, I am responsible for maintaining strong client relationships and quickly and efficiently addressing inquiries or concerns, directing them to the appropriate department. I manage escalations by promptly identifying issues and working with our support and development teams to deliver suitable solutions. Additionally, I oversee accounts receivable, ensuring timely and accurate follow-up on outstanding invoices, which contributes to a healthy cash flow for the company.

As an Account Manager at Eichholtz, I manage our international client base, including interior designers, property developers, interior stores, department stores, hotels, and restaurants. Based in Noordwijkerhout, I work closely with my team to drive commercial results in our region.My responsibilities include:Developing and expanding relationships with existing clients.Collaborating with the team to achieve regional sales targets.Handling general inquiries about our collection, delivery terms, and product availability.Generating leads, running sales campaigns, and following up on quotes within my client portfolio.Selling our collection at showroom events and international trade fairs as needed.Managing client information, creating orders, and ensuring they are confirmed and processed by the order administration team.Participating in brainstorming sessions and contributing to team sales meetings.

At Nobels B.V., I worked as a receptionist and was responsible for processing service tickets for the technicians. My duties included:Welcoming and greeting visitors, and handling incoming phone calls.Managing the reception area and maintaining a professional and welcoming office environment.Processing and administrating service tickets, including coordinating documentation and updating client information.Supporting technicians by accurately and promptly processing their administrative documents.Coordinating internal communication and ensuring efficient information flow between the reception and technical teams.

*Sales activities such as providing product, packing, checkout*Startup and shutdown day, cash counting*Making coffee, s, lunch other drinks.*Think about company improvements

*Telephone answering questions about activities, classes and sales.*Sales of new and used items.*Establish and maintain lists choices.*Guiding groups (up to 18) youth during play activities to manage.*Give independent riding lessons to beginners.*Support switching ridingclasses, groom the horses.*Supervising interns.*General stable work.

*Sales activities such as providing product, packing, checkout*Startup and shutdown day, cash counting*Organizing shop purchasing and stock*Righthand of branch leader*job interviews*Full responsibility for the training of new colleagues