Robilynne Vicencio Email & Phone Number

Auckland, New Zealand

Caters the organization's overall business for newly hired employees (operators and OJTs).Provides refresher training.Maintains employee training documents and records.

Auckland, New Zealand

Adult Circuit Line 3Lean Cell 1 and 2

Philippines

- Providing technical assistance and support to end users who experience either software or hardware difficulties with their computers or other electronic devices.- Collaborating with other IT teams to resolve issues and implement new systems or upgrades.- Ensuring that users have a positive experience with technology and can work productively without interruptions caused by technical problems.- Managing ticketing system to support employees across the business.- Technical Writing for Issue/Risk/Request Management, Directories, and Technical Manuals

Cainta, Calabarzon, Philippines

Managing inbound calls that deal with customer telecom account inquiries.Providing level 1 support troubleshooting.Maintaining efficient control of all customer service issues, delivering a prompt and effective resolution.Be positive, professional and solution focused to achieve customer satisfaction while maximising profitability.Resolve open cases within company service standardsHandle any inbound complaints and escalate as and when requiredCreatively solving problems independently.Delivering quick responses to customer queries.

Quezon City, National Capital Region, Philippines

Reviewing and setting up client communications and providing feedback based on best practice examples.Attending client meetings and account reviews, when required.Performing design activities using internal and external systems and resources.Carrying out administration tasks.Using appropriate escalation points to ensure all activities are performed accurately and within acceptable timeframes.Developing positive working relationships with key stakeholders to achieve mutually beneficial outcomes.