Sr. Integrations Support Analyst
Current
Oct 2024 - Present
AeroLeads people directory · profile
Ryan Vincent Juan Email & Phone Number
Client Support Champion | Committed to Excellence & Efficiency
at
Flow Software
1 work email found
@telus.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Client Support Champion | Committed to Excellence & Efficiency
Location
Metro Manila, Philippines, Philippines
Company size
Who is Ryan Vincent Juan? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ryan Vincent Juan is listed as Client Support Champion | Committed to Excellence & Efficiency at Flow Software, a company with 21 employees, based in Metro Manila, Philippines, Philippines. AeroLeads shows a work email signal at telus.com and a matched LinkedIn profile for Ryan Vincent Juan.
Ryan Vincent Juan previously worked as Sr. Integrations Support Analyst at Flow Software and Sr. Technical Support Engineer - Global Designated Support at Nice. Ryan Vincent Juan holds Bachelor Of Arts, English Language from Far Eastern University.
Company email context
Email format at Flow Software
This section adds company-level context without repeating Ryan Vincent Juan's masked contact details.
{first_initial}{last}@telus.com
76% confidence
AeroLeads found 1 current-domain work email signal for Ryan Vincent Juan. Compare company email patterns before reaching out.
Profile bio
About Ryan Vincent Juan
Currently an Application Support Consultant specializing in Middleware Integrations
Listed skills include Genesys Framework, Eservices/Multimedia, Unix, Contact Center Technology, and 18 others.
Current workplace
Ryan Vincent Juan's current company
Company context helps verify the profile and gives searchers a useful next step.
Flow Software
9 roles
Ryan Vincent Juan work experience
A career timeline built from the work history available for this profile.
Sr. Technical Support Engineer - Global Designated Support
-Serve as a Designated Support Engineer for Nice's Premium Platform subscribers.-Replicate issues, Investigate logs, and forward to R&D for possible platform or code defects.-Handle Critical issues on the platform and coordinate with Incident Management teams and relevant support groups in resolving them.-Contribute in Knowledge Management for community.
Jan 2024 - Oct 2024
Sr. Technical Support Engineer
-Provide Tier 2 Technical Support for Alvaria's Noble Product line.-Support customers in end-to-end resolution of their technical issues.-Recommend optimizations of customer settings.-Participate in incident management for P1 issues.-Investigate, document, and provide root casue analysis for P1 issues.
Nov 2022 - Dec 2023
Sr. Technical Support Engineer
-Provide Customer support for the following Genesys Business Applications: -eServices/Multimedia -Interaction Workspace -Genesys Web Services -Workspace Desktop and Web Edition-Attempt to isolate, reproduce and resolve problems using available systems and tools, and investigate potential workarounds for verified defects. -Maintain the customer incident.
Jun 2015 - Nov 2022
Application Support Analyst
-Resolve single user and lower impact problems while attempting to meet user expectations-Provide continuous application related education to tier 1 and end users -Work with Tier 3 teams to determine root cause and work-around for known issues-Monitor applications and processes in production and training environments-Implement changes in production and.
Aug 2014 - May 2015
Technology Analyst - Computer-Telephony Integration
-Facilitates creation/removal of phone logins in Avaya, CTI Genesys, Logical Database, and CMS database for active/inactive agents.-Administers phone extensions in CTI Genesys Database.-Manages workstation and extension configurations in Logical Database.-Supports softphone functionality in agent workstations.
Sep 2008 - Jul 2014
Technology Analyst - Single Point Of Contact
-Provided internal IT support for all Telus systems.
Jul 2007 - Aug 2008
Apr 2007 - Jul 2007
Client Services Analyst
-Provided customer support for the GM GEPARA application.-Provided Billing support for GXS.
Apr 2005 - Apr 2007
Team & coworkers
Colleagues at Flow Software
Other employees you can reach at flowsoftware.com. View company contacts for 21 employees →
JE
Jollie Elizabeth Diquit
Colleague at Flow SoftwareNew Zealand, New Zealand
View →
LL
Lewis Lin
Colleague at Flow SoftwareRed Beach, Auckland, New Zealand, New Zealand
View →
GR
Grace Riley
Colleague at Flow SoftwareSydney, New South Wales, Australia, Australia
View →
HL
Hugo Luiz Cruz
Colleague at Flow SoftwareAuckland, Auckland, New Zealand, New Zealand
View →
RG
Rodel Gaerlan
Colleague at Flow SoftwareSydney, New South Wales, Australia, Australia
View →
DH
Dave Harvey
Colleague at Flow SoftwareNew Zealand, New Zealand
View →
MT
Marinel Tapawan
Colleague at Flow SoftwareCalabarzon, Philippines, Philippines
View →
RM
Roger Mayhill
Colleague at Flow SoftwareAuckland, New Zealand, New Zealand
View →
DM
David Masters
Colleague at Flow SoftwareNew Zealand, New Zealand
View →
EM
Elena M.
Colleague at Flow SoftwareQuezon City, National Capital Region, Philippines, Philippines
View →
Jollie Elizabeth Diquit
Colleague at Flow SoftwareNew Zealand, New Zealand
View →
LL
Lewis Lin
Colleague at Flow SoftwareRed Beach, Auckland, New Zealand, New Zealand
View →
GR
Grace Riley
Colleague at Flow SoftwareSydney, New South Wales, Australia, Australia
View →
HL
Hugo Luiz Cruz
Colleague at Flow SoftwareAuckland, Auckland, New Zealand, New Zealand
View →
RG
Rodel Gaerlan
Colleague at Flow SoftwareSydney, New South Wales, Australia, Australia
View →
DH
Dave Harvey
Colleague at Flow SoftwareNew Zealand, New Zealand
View →
MT
Marinel Tapawan
Colleague at Flow SoftwareCalabarzon, Philippines, Philippines
View →
RM
Roger Mayhill
Colleague at Flow SoftwareAuckland, New Zealand, New Zealand
View →
DM
David Masters
Colleague at Flow SoftwareNew Zealand, New Zealand
View →
EM
Elena M.
Colleague at Flow SoftwareQuezon City, National Capital Region, Philippines, Philippines
View →
1 education record
Ryan Vincent Juan education
FAQ
Frequently asked questions about Ryan Vincent Juan
Quick answers generated from the profile data available on this page.
What company does Ryan Vincent Juan work for?
Ryan Vincent Juan works for Flow Software.
What is Ryan Vincent Juan's role at Flow Software?
Ryan Vincent Juan is listed as Client Support Champion | Committed to Excellence & Efficiency at Flow Software.
What is Ryan Vincent Juan's email address?
AeroLeads has found 1 work email signal at @telus.com for Ryan Vincent Juan at Flow Software.
Where is Ryan Vincent Juan based?
Ryan Vincent Juan is based in Metro Manila, Philippines, Philippines while working with Flow Software.
What companies has Ryan Vincent Juan worked for?
Ryan Vincent Juan has worked for Flow Software, Nice, Alvaria, Inc., Genesys, and Telus International Philippines.
Who are Ryan Vincent Juan's colleagues at Flow Software?
Ryan Vincent Juan's colleagues at Flow Software include Jollie Elizabeth Diquit, Lewis Lin, Grace Riley, Hugo Luiz Cruz, and Rodel Gaerlan.
How can I contact Ryan Vincent Juan?
You can use AeroLeads to view verified contact signals for Ryan Vincent Juan at Flow Software, including work email, phone, and LinkedIn data when available.
What schools did Ryan Vincent Juan attend?
Ryan Vincent Juan holds Bachelor Of Arts, English Language from Far Eastern University.
What skills is Ryan Vincent Juan known for?
Ryan Vincent Juan is listed with skills including Genesys Framework, Eservices/Multimedia, Unix, Contact Center Technology, Contact Center Architecture, Itil, Databases, and Javascript.
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