Renee Keith Email & Phone Number

San Francisco, California, United States

Lead B2B and B2C researcher for highest revenue generating products, security and privacy. Collaborated with the Chief of Engineering, heads of Security and Privacy, product owners, engineers, content strategists, and product designers, to optimize the user experience for our customers.Identified and executed strategic research to analyze and synthesize findings that identified product use cases, opportunities for AI, user types, and personas to improve the product team's understanding of Salesforce Security and Privacy customers and consumers.

San Francisco, California

I supported various product teams (Product Platform to Rides) by developing local and global insights about people - employees, riders, and drivers - to influence policy, product strategy, and ultimately improve existing products or new innovations.

Waltham, Massachusetts

Lead researcher for a comparative design validation study focusing on web content and architecture with 36 European & North American participants. Consulting with client, managing team, facilitating user interviews, analyzing and presenting observed usability issues and quantitative survey data.

Waltham, Ma

Support Senior UX Consultants scope, kickoff, plan, and conduct qualitative and quantitative usability and user research studies for diverse high profile client base. Conduct expert reviews, analyze data from usability and user research studies, redesign prototypes/mockups, and present findings/recommendation to clients.

Cambridge, Ma

Initiated usability and user research studies on Harvard Catalyst’s Clinical Research Center web-based application which resulted in improved UX/UI design. Designed test plans, facilitated remote interviews& usability tests, and reported findings to dev team and stakeholders. Championed user-centered design principals to iterate and evolve design concepts on an Agile/Scrum team workflow.

Providence, Rhode Island Area

Greater Seattle Area

Managed over 600 incoming and outgoing student enrollments. Regularly interviewed students to increase empathic understanding of academic, intrapersonal, and external challenges. Identified recurring problems, worked with high performing team to present insights and deliver effective solutions.

Greater Seattle Area

• Actively listened and gathered patient feedback to drive improvements in care delivery• Subject Matter Expert in facilitating delivery of patient care and professional billing; performed specialized clerical and technical duties in industry standard healthcare software (Epic, Cerner)• Prevented excessive losses by investigating deficiencies in physician orders and spearheaded improvements to assist in the coordination of care and financial counseling • Independently monitored business operations to achieve higher efficiency and honorable customer service outcomes for over 500 patients quarterly within a team of ambulatory care support staff

Greater Seattle Area

• Studied clinic processes, reported findings, and presented improvements to support medical team workflows and design to upper management and physicians• Co-created clinic SOP for UW Medicine Contact Center used campus wide by 75+ call center reps• Assisted with user functionality and implementation of CPAIN (an online pain assessment)• Maintained Clinic SharePoint intranet site to broadcast department specific information

Master Of Science, Human Factors In Information Design

Activities and Societies: Bentley Graduate Student Association; Student Ambassador; User Experience Graduate AssociationAt Bentley.

Certificate, Medical Management

Coursework includes: Quality Improvement; Leadership & Financial Management; Strategic Planning

Bachelor Of Arts, Business Administration, Minor In Chemistry

Activities and Societies: IES Vienna, Austria Study Abroad; Alpha Kappa Psi Business Fraternity; Black Student UnionCoursework includes.