Retail Sales Manager
CurrentAssisting customersAnswering phone calls and directing them to the appropriate department Rectify customer complaints and find common groundBuilding accountsIncrease sales by working with local companies to build accountsRectify local stock by speaking with vendors and preparing invoicesHandling moneyTaking customer payments through cash, check, and debit/credit cards.Trusted to handle customer information for over the phone transactionsBalance cash safe and cashier registers and keep log of safe totals Computer proficiencyMicrosoft Teams and EmailStay up to date on events connected with companyMicrosoft WordTyping letters of recommendation and correlating vendor feedbackMicrosoft Excel Keep track of daily, weekly, monthly and yearly salesReporting inventory counts, retail price changes, and closeout reportsOverseeing DetailsOverseeing daily employee tasks using work lists for organizationKeeping my team accountable for their daily tasks and actions Scheduled trainings (online and with vendor representatives)Keeping my team aware of daily sales goals and our progress as charted by ExcelManaging employeesInterviewing, hiring, charting progress, and terminating team membersCompleting and verifying I9 documents and employee reviewsWriting schedules to the needs of the business
