Robert Wagstaff Email & Phone Number

Los Angeles, Ca, Us

• https://cns4us.com/services• Point-of-Sale Integration Specialist for Oracle Simphony, Square, Clover, Toast and Lightspeed• Total solution provider for all Information Technology needs for over 12 clients throughout Southern CA• Responsible for end-to-end solutions including: - Network Cabling, Network Switches, Routers, Firewalls, Servers, Backups, Printers, Workstations, Cell Phone Setup, Peripherals, WiFi, Etc.- Software Training

Thousand Oaks, California, Us

Provided complete computer system support for all users including hardware and software with emphasis towards improving efficiency.• SharePoint designer along with PowerApps and PowerAutomate• Excel macro designer for automation and integration with databases• Deployed systems / resolved issues for Windows, Mac, printers, network• Mitel Connect phone system administrator

• Provided full computer support for hundreds of hotels throughout the world• Managed user accounts in Active Directory, Exchange and Lync• Supported Oracle Opera PMS and Micros POS systems including 3700 and Simphony• Troubleshooted network issues, server issues, workstation issues and printer issues• Managed Microsoft Office 365 accounts for numerous properties and users• Operational knowledge of ticketing systems including Footprints, Salesforce, Spiceworks and Track-It• Administrative use of Workday for thousands of employees• Coded and implemented numerous PowerShell scripts to automate tasks• Received High Quality Award 5 quarters in a row

Sylmar, Ca, Us

- Provide all necessary Information Technology needs for over 150 users, including desktop hardware and software support, software refresh rollouts and hardware upgrades- Upgrade and maintain the network infrastructure for entire campus utilizing a fiber optic backbone and VPN tunnels to remote warehouses along with managed switches and Cisco routers- Responsible for upgrading and maintaining server farm including tape backup, storage area network (SAN), firewalls, email server, spam server, print server and file server- Implemented and supported the UltiPro HRMS system for the HR and Payroll departments as well as provided invaluable reports using Cognos Impromptu (BI)- Designed and created the automation for synchronizing the UltiPro database with the AS/400 file structure- Established Excel macros to drastically improve speed and accuracy of numerous daily activities

Nijmegen, Netherlands, Fr

- Responsible for coordinating the delivery of specific orders to warehouse for shipping based on production and accounting for customer priorities and production delays- Supervised (7) Order Entry Administrators providing daily instruction and motivation- Worked directly with the Director of Sales and the Executives to assess customer needs, identify and resolve customer issues and provide thorough status reports as needed- Served as point-of-contact for large customers by working closely with production, credit and shipping departments to ensure smooth delivery of orders- Instrumental in re-design of automating the order entry system and worked closely with IT on revisions

- Night shift entering over 500 warranty registration cards on a daily basis for end-users across the nation that had purchased computers

Paper or Plastic.....doesn't that say it all??? = )

Bachelor'S Degree, Information Systems (Information Technology)

Associate Of Arts And Sciences - Aas, Stem

Associate Of Arts - Aa, Social And Behavioral Sciences