Establish and led Agile implementation practices for SaaS client management system in Australia and New Zealand, overseeing full lifecycle from proposals to adoption. Skilfully analysed requirements, engaged stakeholders, prototyped solutions and managed integrations and data migrations, yielding $1.3M annual recurring revenue. Prioritised compliance, client satisfaction, and optimal outcomes through expert analysis and collaboration.• Developed an Agile implementation practice for SaaS provider's Client Management System offerings in Australia and New Zealand resulting in $1.3 million annual recurring revenue. • Partnered with Victorian government authority and key stakeholders to implement a SaaS CMS enabling a rapid deployment and adoption to support displaced employees in just 6 weeks.• Won the contract and implemented a first of its kind, purpose-configured SaaS CRM solution for NDIS coordinators and community services workers in regional Victoria.• Secured approval from the Australian Institute of Health and Welfare (AIHW) for purpose-built CRM system to be used for specialty homelessness services-- one of 12 systems approved in Australia. • Undertook analysis of customer service issues to identify gaps in service delivery, made findings and provide recommendations for equitable solutions that retained customers.

Provided oversight and coordinated a matrix team of project managers, program managers, external SME, and IT vendors to engage with a portfolio of 95 organisation. Focused the teams’ efforts on outcomes that increased the breadth and relevancy of services while realising cost savings for the organisation. Additionally, provided direction and oversight for a inter-agency information sharing system and a grant portfolio of $23 million.• Secured the endorsement of 14 organisations to acquire a $1.42M grant by identify compelling mission, volunteer and donor engagements.• Revitalised a partnership benefiting 20,000 clients nationally, engaging senior leadership to sponsor the creation of interagency protocols and service agreements.• Gained consensus among 23 organisations to pursue a common effort to close gaps and duplicative services by hosting a workgroup of senior partner representatives.• Expanded partner delivered and funded services to 4,000 clients a year by fast-tracking partnership agreements, allocating grant funding and sponsoring pilots. • Assured $23 million in grants met goals by guiding the development of grant management dashboard and negotiating resolutions to performance gaps.• Secured agreements supplying 60% of the nation’s capacity to feed disaster survivors by maintaining focus on clarifying responsibilities and process improvements.• Revitalised opportunities to increase diversity in recruitment and blood collection by orchestrating meetings with leaders among diversity partners.• Instituting grant governance practices to standardised methods of accountability and for the authorisation of grant disbursements.• Mentored and coached direct reports to identify projects, up skilling and task opportunities to support their goals for professional advancement.

Provided oversight and coordinated a matrix team of 8 project managers, program managers, SME’s, vendor IT support specialist and trainers in the implementation interagency information sharing system in support of more than $220 million in disaster programs and 300 disaster events. Lead relationship manager to 12 disaster and diversity advocacy organisations. • Set strategy, goals and tactics with internal and partner stakeholders, including executive management teams, to increase collaboration between organisations.• Reduce operating costs by 30% by proposing and implementing restructuring of software agreements, outsourcing, and redefining staff roles.• Achieved program scalability by focusing internal staff on standardisation of processes and outsourcing basic training and support functions.• On-boarded 900 new users to serve over 20,000 disaster survivors by selecting and training a rapid response team. • Accelerated the launch of $83 million grant program by contributing to development of focus areas and identifying criteria to rapidly approve grants. • Contributed in providing 6% to 12% of disaster responders for major disasters by developing and executing protocols for inter-organisational assistance agreements.• Convinced partners to adapt operations to internal business strategies by creating transparency of change process, intent, and benefits. • Bridged relationships between organisations by identifying sources of conflict, facilitate meetings and guiding participants in the identifying common ground. • Guided direct reports to set goals, priorities and identify opportunities to excel in meeting critical business objectives.

Oversaw a strategic portfolio of projects to support the growth and operation of an interagency information sharing system used by over 120 organisations across the country. Resourced and coordinated the activities of a blended group of internal and external project teams to implement projects and ensure benefits realisation. • Won approval of cost cutting plan presenting an analysis of opportunities based on outsourcing, partnering, and eliminating or retain services.• Reduced barriers to inter-organisational collaboration by facilitating the creation of a national method of tracking and sharing disaster client information.• Formed control board and focused decision-making, selection of projects and allocation of resources against business strategies and objectives.• Reduced operating costs by 75% by creating and implementing strategic projects to standardise IT systems, operating procedures, and services.• Supported $30 million in program activity by coordinating business solutions sets, IT support and training activities.• Met business and financial driven deadlines by collaborating with the vendor’s executive team by communicate stakeholder needs and business constraints.• Improved team performance by cross-training staff and adopting mutual expectations for common work.

Oversaw the development and enhancements of a multi-agency collaborative disaster case management software system with a user base of non-profit, state and federal agencies in the US. Created and implemented product strategy to prioritise, plan and executed enhancements to continue expansion of the user base amongst the existing and new stakeholders. Managed $1.6 million annual contract with software vendor including prioritisation of resources and allocations of vendor development and support services.• Reduced costs of system enhancement by 50% by convincing SAAS vendor to co-develop a product roadmap and match investment. • Achieved on-deadline completion of projects involving web design, usability improvements, data migration and security structure.• Prepared proposals for enhancements and changes by conducting requirements gathering, and analysis of benefits, cost, and resource requirements.• Conducted consultative workshops with stakeholders and end users to identify functionality and usability improvements.• Oversaw vendor relations as the product owner, communicate needs, priorities and negotiating terms and levels of service to execute projects on time.• Joined in Agile and Scrum development methodologies to prioritise the Product Backlog within sprints, develop user stories, clarify functionality and use cases, and determine acceptance criteria.• Organised user acceptance testing of system enhancement and features against stakeholder business requirements and usability criteria.

Revitalised the national training program for the Coordinated Assistance Network (CAN). CAN is a multi-agency collaborative disaster case management system, with an approximate end user base of 3,000 utilised in 290 state and local agencies. Between 2006 and 2008, the CAN system was used for 8 major disaster efforts in 37 states in the U.S.

Led 80 staff members in gaining state competencies in instructional technology and implementation of programs for a student body of 640 primary age students. Provided technology training across 22 divisions of Arlington Public Schools.

Provided advisement and training for 200 staff member and 1200 student in technology integration supervising 5 co-op employees.

Provided mentoring and training for a staff of 40 professionals to successfully meet the educational needs of children with learning disabilities and the implementation of technology tools.