Renée Walker Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Seasonal Casual Parcel Officer - NetleyFixed Term Contract - APFPermanent Full Time - APFSorting parcels for delivery to their designated PDC and DC - country and metroParcel induction onto conveyer belt and carousel Daily use of LSE - lifters and pallet jacks - stacking and unstacking of ULDLoading and unloading parcels from trucks; loose loadingMaintaining ULD and parcel counts, ensuring correct labelling, assignment and weight… Show more Seasonal Casual Parcel Officer - NetleyFixed Term Contract - APFPermanent Full Time - APFSorting parcels for delivery to their designated PDC and DC - country and metroParcel induction onto conveyer belt and carousel Daily use of LSE - lifters and pallet jacks - stacking and unstacking of ULDLoading and unloading parcels from trucks; loose loadingMaintaining ULD and parcel counts, ensuring correct labelling, assignment and weight recordsActively ensuring safe work practices and injury prevention Checking wrongly addressed, mis-sorted, undelivered and redirected mailAuthorised Union Representative - CWULocal Workgroup Representative - Inter-shift Show less

Australia

Oversee and manage invoicing and accountsOversee day-to-day operationsDeveloping growth strategies and plansManaging and retaining relationships with existing clientsIncreasing client baseIdentifying and mapping business strengths and customer needsResearching business opportunities and viable income streamsForecasting and following industry trends of the local business areasReporting on successes and areas needing… Show more Oversee and manage invoicing and accountsOversee day-to-day operationsDeveloping growth strategies and plansManaging and retaining relationships with existing clientsIncreasing client baseIdentifying and mapping business strengths and customer needsResearching business opportunities and viable income streamsForecasting and following industry trends of the local business areasReporting on successes and areas needing improvementsImplementation and management of promotional and marketing materialsImplementation and management of social media contentOccasional hands on assistance with jobs - working at height, garden clean up. Show less

Adelaide, South Australia, Australia

Supporting the Business Change Consultants in preparation activities for activation of the Sunrise EMR & PAS Application at a hospital or health services site. Responsible for contributing to the ongoing enhancement of business rules that define proper use of the Sunrise application by evaluating process based on experience using the EMR system and knowledge of administrative process in SA Health hospitals. Responsible for support of users in their area of expertise during the… Show more Supporting the Business Change Consultants in preparation activities for activation of the Sunrise EMR & PAS Application at a hospital or health services site. Responsible for contributing to the ongoing enhancement of business rules that define proper use of the Sunrise application by evaluating process based on experience using the EMR system and knowledge of administrative process in SA Health hospitals. Responsible for support of users in their area of expertise during the transition period before EMR Project roll-out and during the support period by the EMR adoption team for go-live and a period post go-live. A change champion for the EMR Project within their particular area of expertise, exercising my experience in administrative areas of SA Health hospitals or services.Handling phone and email enquiries from across NALHN, CALHN, SALHN, WCHN, FU/FMC staff, students and support.Systems: Microsoft 365; Outlook, Teams, Excel, VETtrak, Learning Central, Sunrise EMR, intranet, OTIS, multiple LMS. Show less

Adelaide, South Australia, Australia

(ASO4)Systems: Objective, Power BI - Forecasting, Intranet, Microsoft 365; Teams, Excel, Outlook, Dynamics, SharePoint, QBT, BasWare.Records and Information ManagementAccounts Receivable and Accounts Payable - invoice allocation and processing.Database/CRM Integrity - maintaining accurate recording of correspondence, physical/digital.Preparation of documents, varying security levels.Handling of highly sensitive and confidential… Show more (ASO4)Systems: Objective, Power BI - Forecasting, Intranet, Microsoft 365; Teams, Excel, Outlook, Dynamics, SharePoint, QBT, BasWare.Records and Information ManagementAccounts Receivable and Accounts Payable - invoice allocation and processing.Database/CRM Integrity - maintaining accurate recording of correspondence, physical/digital.Preparation of documents, varying security levels.Handling of highly sensitive and confidential information.Coordination of LEA Award submissions Show less

Adelaide, South Australia, Australia

Customer Service Officer -Responsible for the delivery of excellent Customer service to all external and internal customers - Face-to-Face, Phone, Email.Assist all customers with enquiries and transfer enquiries to other appropriate officers if unable to answer the customers query, specifically.Responsible for the scheduling and preparation of boardrooms. Including any material and/or documents.Responsible for a diverse range of clerical and administrative… Show more Customer Service Officer -Responsible for the delivery of excellent Customer service to all external and internal customers - Face-to-Face, Phone, Email.Assist all customers with enquiries and transfer enquiries to other appropriate officers if unable to answer the customers query, specifically.Responsible for the scheduling and preparation of boardrooms. Including any material and/or documents.Responsible for a diverse range of clerical and administrative duties.Adhoc duties/tasks as requested.Responsible for the smooth operation and functioning of kitchen appliances - Coffee Machine/DishwasherResponsible for the scheduling and managing of maintenance as required and/or reported.Responsible for catering and purchase orders - office, kitchen and miscellaneous supplies.Responsible for the accurate recording and distribution of incoming correspondence/mail.Responsible for the upkeep and accuracy of databases.Daily use of relevant systems: ECM, Dynamics CRM, Staff Intranet, Sine Pro, Microsoft Office, Microsoft Teams, Outlook, SharePoint, TechnologyOne Enterprise Suite. Show less

Adelaide, South Australia, Australia

(AS04)Authorised Officer - selected and trained providing authorisation to lawfully direct patients to Home Quarantine under the Emergency Management Act (2004).SA Health Home Quarantine Support / EntryCheckSA / HealthCheckSA - Taking inbound queries for patients requiring to isolate due to being Close Contacts and/or testing positive for COVID-19. Providing information and direction regarding COVID-19 quarantine and isolation.Covid-19 Response Care Team - Clinical and… Show more (AS04)Authorised Officer - selected and trained providing authorisation to lawfully direct patients to Home Quarantine under the Emergency Management Act (2004).SA Health Home Quarantine Support / EntryCheckSA / HealthCheckSA - Taking inbound queries for patients requiring to isolate due to being Close Contacts and/or testing positive for COVID-19. Providing information and direction regarding COVID-19 quarantine and isolation.Covid-19 Response Care Team - Clinical and Non-Clinical Support - Handling inbound and outbound phone-based health assessments and queries, in addition to, administrative tasks requiring exceptionally high quality and attention to detail while maintaining discretion and confidentiality in handling highly sensitive and personal information.Collaborating with COVID-19 Information Hotline, Covid Response Care Team, SAPOL, Communicable Disease Control Branch and FOODBANK Team to provide the smoothest experience for those needing support during isolation.Operating relevant software such as SalesForce, Genesys and Microsoft Office, Teams and SharePoint.Supporting the Management Team - providing training to new employees and floor support to my colleagues when needed. Show less

Adelaide, South Australia, Australia

SAFE AND SOCIALWorking remotely from home- Operating on 24x7 rotating shifts- Customer service on social platforms - Facebook | Twitter | Instagram | CrowdSupport- Complex case and complaint management- SAFE - Manage vulnerable/DV customer queries working alongside dedicated SAFE Team

Adelaide, Australia

Adelaide, Australia

Representing Telstra with the Telstra Social Media Team on Facebook, Twitter, Whirlpool, UserVoice, CrowdSupport, and Google+.Customer Care - Engagement - Complaints; Case Management - Investigation - Resolution- Manage enquiries for Telstra fixed, mobile, FOXTEL for Telstra and Bigpond services, exploring and resolving billing enquiries ensuring a high level of customer satisfaction in each interaction.- Handling billing enquiries in a timely manner by multitasking through… Show more Representing Telstra with the Telstra Social Media Team on Facebook, Twitter, Whirlpool, UserVoice, CrowdSupport, and Google+.Customer Care - Engagement - Complaints; Case Management - Investigation - Resolution- Manage enquiries for Telstra fixed, mobile, FOXTEL for Telstra and Bigpond services, exploring and resolving billing enquiries ensuring a high level of customer satisfaction in each interaction.- Handling billing enquiries in a timely manner by multitasking through different billing systems and communicating with the customer continuously across multiple contact mediums.- Identify, and diagnose customer enquiry through a needs based solution identification process. - Effective complaint management and reduce repeat contacts- Network with stakeholders throughout the business to ensure effective case management of complex issues- Source information on newly released products/plans/services/software and communicate directly to target audiences (early adopters)- Strategic representation of the Telstra brand with a focus on “non-corporate language”- Major Incident Management - high volume customer contact managed appropriately to the social mood- Proactively communicate opportunities for business improvement to relevant stakeholders to improve overall customer experience- Increasing customer satisfaction by being single point of contact to customers enquiring about fixed, mobile, FOXTEL for Telstra and BigPond services. - Maintaining an up-to-date product knowledge and understanding to sell solutions based offerings to target market.- Use of Telstra systems to educate, troubleshoot and fix account-related enquiries.- Meeting of operational and customer metrics; scorecard based KPI *Selected to collaborate with Telstra Digital on My Telstra for Facebook Application Roll out. This involved travelling interstate to present, educate and implement the new application to our Telstra Executive Team (VIC).*Pioneered - overnight for Telstra 24x7 Show less

Adelaide, Australia

Inbound Phone and Email service; BigPond Broadband services Customer Complaint Management; 3 months - Selected to work within a team put together specifically to manage and resolve escalated complaints with a goal of providing fair and equitable resolutions, maintaining good customer relations and reducing complaint volume. Management Backfill - Acting Team Leader - 18 months. Performance and Behavioural Management, Coaching and Feedback.Floor Support; Provided ongoing… Show more Inbound Phone and Email service; BigPond Broadband services Customer Complaint Management; 3 months - Selected to work within a team put together specifically to manage and resolve escalated complaints with a goal of providing fair and equitable resolutions, maintaining good customer relations and reducing complaint volume. Management Backfill - Acting Team Leader - 18 months. Performance and Behavioural Management, Coaching and Feedback.Floor Support; Provided ongoing floor support assisting Phone, Email and Live Chat Teams with ad hoc/on-demand system and customer support, 2009 - 2011Call Back Specialist; Selected to be part of a Call Back Team collaborated to resolve customer queries within a reduced cycle time, collating customer feedback on their experience with such a provision in place.Quality Assurance; Quality Assessed Emails and Phone Calls, providing feedback and coaching for various consultants within differing roles on customer interactions. Show less

Royal Adelaide Show

Seasonal - September 2007/2008/2009 - Worked at the Royal Adelaide Show as Service Assistant on Bensons Trading stalls - Cadbury Showbag Stand.- Customer Service- Register Operation - Cash Handling/EFTPOS/Till Float/Balancing- Stock Management- Staff SupervisionRegularly volunteered for extra hours and responsibilities, resulting in invitations to return to work with Bensons.

Hilton, South Australia

- Undertook many roles within Woolworths as follows:- Office Cashier - register/store safe reconcilliations- Systems Operator/Product Ticketing/In-Store Promotion Management- Tobacco Counter Assistant- Self Service Attendant/Trainer- Customer Service- Cashier Operator- Stock Replenishment- Ticketing

Welshpool, Powys, Wales, Uk

www.coedydinas.co.uk/- Hired as Sales Assistant at start up of new Charlies Stores Coed-Y-Dinas location, purpose built tourist destination- Shop fit out/stock take/stock management and display- Promoted to Assistant Department Manager of Camping, Outdoor and Garden Accessories / Arts & Crafts within a month- Further promoted to Department Manager of Camping, Outdoor and Garden Accessories/ Arts & Crafts within six weeks- Implemented and managed outdoor displays-… Show more www.coedydinas.co.uk/- Hired as Sales Assistant at start up of new Charlies Stores Coed-Y-Dinas location, purpose built tourist destination- Shop fit out/stock take/stock management and display- Promoted to Assistant Department Manager of Camping, Outdoor and Garden Accessories / Arts & Crafts within a month- Further promoted to Department Manager of Camping, Outdoor and Garden Accessories/ Arts & Crafts within six weeks- Implemented and managed outdoor displays- Staff management, rostering and training/coaching- Introduced and implemented training aids, tools and routines to assist team members with day-to-day tasks- Introduced, implemented and managed Seasonal Promotions ie. Halloween Kids Competitions- Sales and promotion management- Regularly liaised with representatives from Scotts, Regatta, Craghoppers, Coleman & Gardman.- Networked with local outdoor store within Welshpool Village, working with them to ensure we were able to provide the customer with what they were looking for.Proactively expressed interest in experiencing some time within the Country Store, supplying Farm and Equestrian goods, and when I could took time to spend within their area undertaking stock management, display and a customer service/cashier role. Prior to leaving the UK in April, I also assisted customers within the Food Hall for three months, managing local produce delivery and display, including:- Cashier - Stock Management and Display of chilled and shelf items, including alcohol and fell into the role of an Australian Wine Consultant. - Promotion Management- Local Produce Tastings - proactively learned about the local produce we offered and walked around Coed-Y-Dinas chatting with customers and offering tastings of locally produced offerings, ie. cheese, wine, meat, breads, cakes. Show less

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Certificate Iii In Customer Contact, Customer Service Management

Statement Of Attainment, Human Resources Management And Services, A

Certificate Iv, Information Technology (Networking)

Certificate Iii, Retailing And Retail Operations, Pass

Structured and certified training covering all fundamentals of day-to-day retail operations.

Certificate, Business Administration And Management, General

Health And Physical Education/Fitness

Activities and Societies: School Sports Team - Tennis, Volleyball