Rwamura Simon Email & Phone Number

Uganda

• Evaluate Compassion international Uganda processes and initiatives, organize business needs, review, consider, as well as redefine the ministry's policies and approaches, standardize workflows, policies, and procedures, interpret business rules, and requirements, and improve the quality of the services being delivered.• Draft business cases to elicit requirements from stakeholders, study organization issues, translate and simplify requirements, manage communications, and produce formal documentation.• Leverage experience and training to discover and develop data, monitor analytics, contribute to successful communications and quality trends, and educate staff in areas of opportunity for improvement.• Collect, sort, and study ministry-related information, ultimately interpret the statistical data, apply it to different business functions, and look for ways of identifying efficiencies, problem areas, and improvements.• Build business objectives required for formulating analysis plans and design questionnaires, tests, and extract /mine data from available internal and external sources to perform actionable analysis and issue cogent recommendations.Conduct further tests to ensure that data is valid and consistent with defined needs.• Identify and analyze complex ministry process problems, define the scope of activities required to address the issues, and streamline where appropriate thus leading to increased productivity and efficiency.• coach and provide expertise to other professionals and support staff in the business analysis discipline.

Kampala, Uganda

Achievements•Worked with National Leadership Team (NLT) and National office-specific SMEs to plan deployment approach which include communication, available resources, and an implementation plan that ensured that the National office was prepared for solution deployment.•Thought strategically across initiatives being deployed to understand their cumulative effect on National office resourcing advised the leadership on the implementation approach •Anticipated, captured, and communicated the pertinent impacts of corporate project effect across the National Office. •Made clear connections between the Initiatives being deployed and their impact on the daily lives of the National Office and Frontline Church Partner staff and proposed to the National leadership team various approaches in which deployment of initiatives could be altered given the most current context. •Identified gaps in the process related to the deployed initiatives and provided temporary alternative solutions until processes were standardized by deployment owners.•Managed effectively and regularly captured the capacity constraints of Frontline Church Partners in addition to the National office constraints and provided the challenges and reality of the context in which the initiatives were deployed that might have affected the quality and implementation plan.•Represented the National Office and communicated regularly and clearly with regional and global staff about the project implementation challenges, capacity, and quality constraints related to the initiatives being deployed.•Coordinated and summarized key global capacity themes to aid in the corporate project prioritization process.•Supported integration across major projects and initiatives. Worked to evaluate solution adoption/effectiveness across audiences as needed.•Used and promoted change leadership methodology and served as a change resources and subject matter expert to support successful implementation.

Kampala, Uganda

•Advocated for Beneficiaries/ Participants in raising awareness of the needs and potential of Beneficiaries/ Participants in poverty by challenging and enabling those within my influence to have greater involvement and effectiveness on behalf of Beneficiaries/ Participants. •Served the local church partner with a vision to build its capacity to achieve effectively, holistic child and youth development.• Provided consultation and technical advice to the local church Partners on how to accomplish Child Development and Sponsor/Donor Outcomes and facilitated internal and external resources to support them. I did this in a differentiated manner according to the partner’s maturity. •Facilitated the development of the Partner Planning and Budgeting Form of the Church Partner each year which included planning for the Child and Youth Development through Sponsorship Program (CDSP), the Child Survival Program (CSP), and Complementary Interventions (CIV), which are activities that supplemented and enhance CDSP and CSP programming.•Facilitated the Frontline Church Partners with writing CIV proposals for individual Frontline Church Partners and for clusters which improved the welfare of the beneficiary live hood and the church partner environment.

Kampala

Achievements•Drove SME Business Growth, through having proper segmentation of SME Accounts.•Cross-sold and up-sold SME Products to Existing Customers.•Continuously interacted with the Treasury and credit control Department to Vet all Post-paid service request forms and documents.•Focused on selling Ugonad Telecom LLimited’s Products and Services and regularly acquired new Quality, Small, and Medium enterprise customers hence meeting the required sales and Revenue targets.•Notified Customers regarding the approval of their Post-paid facilities, kept customers informed throughout the process, and advised the customer of alternative options.•Made input/contributions into a forecast of annual sales and met SME monthly and year-to-date targets Sales targets.•Provided market Intelligence on competitor activities through the sales acquisition process which facilitated Uganda Telecom Limited’s value proposition and sales acquisition drive.•Prepared daily, weekly, and monthly sales reports and defended them satisfactorily for timely management action.•Maintained a healthy monthly sales pipeline that guarantee desired sales and revenue outcomes.•Analysed Existing Customer Data to identify expansion and or additional opportunities Using CRM Tool. i.e. customer retention management tool

Uganda

Achievements•Tracked and organized contacts of current and prospective customers.•Carried out Customer Retention drives through the onboarding process, Customer Visits, Relationship Management, and any other.•Conducted Needs analysis for business customers within their Portfolio-and-Matched them with an appropriate SME product and service solution.•Responded and followed up on sales inquiries by telephone calls and personal visits.•Maintained and developed existing and new customers through planned individual account support, appropriate propositions, and relevant internal Liaison to optimize quality of service, business growth, and customer satisfaction.•Planned and managed corporate and SME Business portfolio according to an Agreed regional development strategy•Analysed key account data to develop ideas and created offers for direct mail and marketing to corporate and SME segments.•Monitored and carried out market research, competitor, and customer surveys and provided relevant information to management.•Attended and presented at external customer meetings and internal meetings with other company functions necessary to perform tasks and aid business development.•Managed the commission sales executive that was assigned to me thus being able to achieve set targets.•Ensured effective management of credit control and revenue collection.

Uganda

Achievements•Interpreted roaming partner’s deviations and weighed the impact on the agreement as well as negotiated terms of the agreement using Zain’s deviation.• Prepared, Verified, and administered roaming agreements and ensured complete-sign off by customer (Roaming Partner)•Updated individual annexes, forwarded updated annexes to roaming partners and clearing Houses, switch/Billing systems for Launch letter, and informed-data financial clearinghouses, switch, and systems to prepare for Launches.•Maintained record of Sim card numbers and related documentation, updated Database, and requested activation of Sim cards.•Documented and logged all requests for Sim test use, Catalogue, and Labelled -all-Sim received.•Conducted Quarterly Sim inventory count for all Sims received and reported missing- test-Sims-to-the-relevant-roaming-partner-for-disconnection.•Disconnected Sims reported missing by roaming partners.•Updated all MIS info central system roaming folder.•Carried out a daily TAP file reconciliation report and follow up on missing-TAP Files.•Finalized the Launch of Near Real-Time Roaming Data Exchange (NRTRDE) across all roaming partners.•Monitored daily Higher Usage reports (HUR) alerts and ensure VPN Connectivity is up and running.•Compiled Monthly roaming reports on time and send them to the concerned-Parties.•Maintained record of the launch date for new roaming partners together with-the-Test Sim Usage limit and update the existing records.•Followed up on payment of invoices to roaming partners and on our payment from roaming partners.•Monitored daily test Sim usage and ensured billing for usage beyond a greed-Limit.•Ensured the new NDC Updates from our roaming partners are implemented on our side at the switch.•Responded to roaming customer queries immediately and escalated to concerned persons.•Carried out roam ware tests•Prepared Signalling request•Scheduled Common tests for Voice.

Uganda

Achievements•Handled Incoming calls and offered solutions to customer Queries in a satisfactory manner maintaining the standard of quality and quantity of customer communication.•Exercised empathy, patience, and professionalism at all times in responding to Customer’s demeanor and successfully handled difficulty Or Sensitive issues with Customers.•Developed comprehensive knowledge of company products by researching and revising materials on product information and product changes. Educated and advised customers on all aspects of Celtel products and services.to Enhance Customer Satisfaction.•Received and processed Customer requests accurately using the Computer Systems in accordance with the revenue assurance guidelines.•Used relevant Customer Service systems processes and procedures. Resolve Customer issues accurately and promptly at every point of contact.•Logged customer Queries and call classification to assist in the follow-Up-and evaluation of customer-compliant data for trends and handed in. daily. Activity. Report on Customer Feedback.•Performed other relevant duties that were assigned from time to time.

Executive Mba, Business Administration And Management

Activities and Societies: Developing & Executing Strategy | Strategic Marketing | Leadership Theory &Practices |People, Work &.

Certified Public Accountant (Cpa), Accounting And Related Services, Cpa

https://www.icpau.co.ug/

Bachelor'S Degree, Business Computing, Data Modeling/Warehousing And Database Administration, Second Class Upper

Activities and Societies: https://www.mak.ac.ug/

Uace(Uganda Advanced Certificate Of Education)

Kyambogo College School, is a mixed secondary school offering both Arts and Sciences. With integrated academics along with a variety.

Education record