Rwamura Simon Email & Phone Number

Uganda

• Evaluate Compassion international Uganda processes and initiatives, organize business needs, review, consider, as well as redefine the ministry's policies and approaches, standardize workflows, policies, and.
• Draft business cases to elicit requirements from stakeholders, study organization issues, translate and simplify requirements, manage communications, and produce formal documentation.
• Leverage experience and training to discover and develop data, monitor analytics, contribute to successful communications and quality trends, and educate staff in areas of opportunity for improvement.
• Collect, sort, and study ministry-related information, ultimately interpret the statistical data, apply it to different business functions, and look for ways of identifying efficiencies, problem areas, and improvements.
• Build business objectives required for formulating analysis plans and design questionnaires, tests, and extract /mine data from available internal and external sources to perform actionable analysis and issue cogent.
• Identify and analyze complex ministry process problems, define the scope of activities required to address the issues, and streamline where appropriate thus leading to increased productivity and efficiency.

Kampala, Uganda

• Achievements
• Worked with National Leadership Team (NLT) and National office-specific SMEs to plan deployment approach which include communication, available resources, and an implementation plan that ensured that the National.
• Thought strategically across initiatives being deployed to understand their cumulative effect on National office resourcing advised the leadership on the implementation approach
• Anticipated, captured, and communicated the pertinent impacts of corporate project effect across the National Office.
• Made clear connections between the Initiatives being deployed and their impact on the daily lives of the National Office and Frontline Church Partner staff and proposed to the National leadership team various.
• Identified gaps in the process related to the deployed initiatives and provided temporary alternative solutions until processes were standardized by deployment owners.

Kampala, Uganda

• Advocated for Beneficiaries/ Participants in raising awareness of the needs and potential of Beneficiaries/ Participants in poverty by challenging and enabling those within my influence to have greater involvement and.
• Served the local church partner with a vision to build its capacity to achieve effectively, holistic child and youth development.
• Provided consultation and technical advice to the local church Partners on how to accomplish Child Development and Sponsor/Donor Outcomes and facilitated internal and external resources to support them. I did this in a.
• Facilitated the development of the Partner Planning and Budgeting Form of the Church Partner each year which included planning for the Child and Youth Development through Sponsorship Program (CDSP), the Child Survival.
• Facilitated the Frontline Church Partners with writing CIV proposals for individual Frontline Church Partners and for clusters which improved the welfare of the beneficiary live hood and the church partner environment.

Kampala

• Achievements
• Drove SME Business Growth, through having proper segmentation of SME Accounts.
• Cross-sold and up-sold SME Products to Existing Customers.
• Continuously interacted with the Treasury and credit control Department to Vet all Post-paid service request forms and documents.
• Focused on selling Ugonad Telecom LLimited’s Products and Services and regularly acquired new Quality, Small, and Medium enterprise customers hence meeting the required sales and Revenue targets.
• Notified Customers regarding the approval of their Post-paid facilities, kept customers informed throughout the process, and advised the customer of alternative options.

Uganda

• Achievements
• Tracked and organized contacts of current and prospective customers.
• Carried out Customer Retention drives through the onboarding process, Customer Visits, Relationship Management, and any other.
• Conducted Needs analysis for business customers within their Portfolio-and-Matched them with an appropriate SME product and service solution.
• Responded and followed up on sales inquiries by telephone calls and personal visits.
• Maintained and developed existing and new customers through planned individual account support, appropriate propositions, and relevant internal Liaison to optimize quality of service, business growth, and customer.

Uganda

• Achievements
• Interpreted roaming partner’s deviations and weighed the impact on the agreement as well as negotiated terms of the agreement using Zain’s deviation.
• Prepared, Verified, and administered roaming agreements and ensured complete-sign off by customer (Roaming Partner)
• Updated individual annexes, forwarded updated annexes to roaming partners and clearing Houses, switch/Billing systems for Launch letter, and informed-data financial clearinghouses, switch, and systems to prepare for.
• Maintained record of Sim card numbers and related documentation, updated Database, and requested activation of Sim cards.
• Documented and logged all requests for Sim test use, Catalogue, and Labelled -all-Sim received.

Uganda

• Achievements
• Handled Incoming calls and offered solutions to customer Queries in a satisfactory manner maintaining the standard of quality and quantity of customer communication.
• Exercised empathy, patience, and professionalism at all times in responding to Customer’s demeanor and successfully handled difficulty Or Sensitive issues with Customers.
• Developed comprehensive knowledge of company products by researching and revising materials on product information and product changes. Educated and advised customers on all aspects of Celtel products and services.to.
• Received and processed Customer requests accurately using the Computer Systems in accordance with the revenue assurance guidelines.
• Used relevant Customer Service systems processes and procedures. Resolve Customer issues accurately and promptly at every point of contact.

Executive Mba, Business Administration And Management

Activities and Societies: Developing & Executing Strategy | Strategic Marketing | Leadership Theory &Practices |People, Work &.

Certified Public Accountant (Cpa), Accounting And Related Services, Cpa

https://www.icpau.co.ug/

Bachelor'S Degree, Business Computing, Data Modeling/Warehousing And Database Administration, Second Class Upper

Activities and Societies: https://www.mak.ac.ug/

Uace(Uganda Advanced Certificate Of Education)

Kyambogo College School, is a mixed secondary school offering both Arts and Sciences. With integrated academics along with a variety of.

Education record