Richard Wasserman Email & Phone Number

Boca Raton, Fl

Palm Beach Gardens, Florida

Providing project mangement consulting services for application migrations, datacenter migrations, software development, Azure cloud and Salesforce.

Miami/Fort Lauderdale Area

- Managed day-to-day IT operations and in-house development and BA teams. - Implemented hybrid Agile methodology consisting of Scrum for new development and Kanban for support and data projects.- Responsible for signing off on monthly data warehousing activities. - Led BAs to move away from spreadsheets and templates and into PowerBI for data visualization and identification of statistical outliers. - Product Owner for customer-facing Azure web app and internal operations software. - Acted as Microsoft SQL DBA, creating and running SQL scripts, stored procedures, triggers, views and modified existing SSIS packages.- Delegated work to outsourced .NET and Salesforce APEX development resources. - Presented IT Roadmap for 2017 and 2018 to senior management.- Tested and implemented Microsoft Flow to automate processes

Fort Lauderdale, Florida

- Completed enhancement projects for in-house lease management software. - Setup Visual Studio Online TFS to manage projects, enhancements and defects. - Tasked BA Team to perform various data analysis and quality control on prospective new clients. - Created workflow and sign-off documents with BA Team to better manage monthly processes. - Utilized Microsoft Flow to help automate IT and clerical tasks.- Created custom objects, pages and reports in Salesforce. Performed SQL Admin and BI duties.- Conducted software QA for all .NET software development projects. - Partnered with marketing to create Salesforce Marketing Cloud campaigns and metrics- Implemented corporate help desk ticketing system.- Responsible for triaging all system support requests.

Miami/Fort Lauderdale Area

- Responsible for rolling out infrastructure, vendor software and hardware, and applications to fixed operations (Service, Parts, Collision). - Managed projects that moved applications from client/server to vendor cloud-based solutions.- Managed employee readiness for CDK DMS (automotive retail ERP) upgrades. - Involved in dealership acquisitions and divestitures. - Managed single dedicated BA on team to assist with high value projects. - Worked with various department managers, developers and analysts on all projects.

Deerfield Beach, Fl

- Managed 20-30 simultaneous projects. - Managed project from start to completion rolling out e-citation platform to San Antonio, the 9th largest city in the country. - Gathered customer requirements and tasked in-house development teams to customize software for Windows Desktop and Windows Mobile applications. - Acted as own BA during the planning and delivery phases for all software projects.- Developed a small C#.NET executable to check for known discrepancies with different module versions. - Used Salesforce to manage all projects, communications and tasks.

West Palm Beach, Florida Area

- Contracted to implement a new structured bank CD’s branding, web development, marketing material, sales presentations and educational tools that were offered by several Fortune 500 financial firms. - Developed VB solution to manage insurance leads, record agent hierarchies and provide real-time solutions when defects were detected. - Acted as own BA using the requirements gathering phases of all projects.

Boca Raton, Fl

Gathered requirements and developed a streamlined processes to facilitate the scheduled purchasing of inventory. At the beginning of the project, the company had 4 customers that accounted for roughly 80% of total sales. The inventory purchasing process was at capacity. Each week, 40 labor hours produced results for only 2 customers with a 10% error rate. After the software was implemented, 1) labor overhead from 40 hours to 1 hour; 2) reduced wait time for purchasing to receive MRP documents from 16 hours to 15 minutes; 3) reduced error rate from 10% to 0.01%; 4) narrowed forecasting margin of error from 33% to 15%.

Boca Raton, Fl