Richard Tsang, Mba Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Managed a diverse portfolio of 7 commercial and 2 residential buildings, ensuring full occupancy through effective coordination of leasing efforts in accordance with the PMA and Tenant Leasing Agreements, maintaining a 95% occupancy rate• Assisted in leasing up and managing purpose-built rental tower• Supervised Caretakers efficiently, working cohesively with other Property Managers and Senior Management, while maintaining high tenant satisfaction through prompt resolution of tenancy issues/disputes in a timely manner• Prepared and updated monthly operational reports to Property Owners, offering comprehensive financial insights and building status updates, achieving owners’ satisfaction• Developed and executed annual operating budgets for each property, achieving an average cost-saving of 10% through strategic expense management and vendor negotiation• Led insurance appraisal, renewal, and claims development while overseeing property restoration and emergency response, expediting the property restoration process and claim settlements• Ensured properties were maintained according to the standards outlined in the PMA with proactive maintenance planning and efficient resource allocation, leading to a 20% reduction in maintenance costs in the last 5 months

Greater Vancouver Metropolitan Area

• Managed a diverse portfolio of 9 leasehold and rental buildings consisting of 350 units, achieving a 95% occupancy rate through strategic leasing efforts• Directed maintenance operatoin by supervising in-house maintenance staff and 3rd party trades, resulting in a 20% increase in operational efficiency- Oversaw unit inspections, extensive building renovation projects, and building maintenance projects efficiently to meet rental standards with high satisfactory feedback from owners and tenants• Communicated efficiently to resolve tenancy disputes, adhering to tenancy branch guidelines, achieving timely dispute resolution• Implemented tight control over deliquency management, issuing breach and eviction notices, resulting in a 10% reduction in deliquency rate • Improved and managed rental processes, including advertising, screening, moving-in and out inspection, resulting in a 95% occupancy rate

• Managed family-owned rental properties over 5 years with exceptional experience to achieve full occupancy in minimal time, screened potential tenants, drafted up tenancy agreements, handled inquiries, collected rents, reconcile issues, coordinate scheduled repairs and inspections• Interacted with tenants in accordance with guidelines and regulations of BC Residential Tenancies Act- Prepared comparable market analysis for both residential and commercial transactions• Prepared residential and commercial purchase and sales agreements, as well as leases, striving to negotiate the best terms for clients in various types of transactions• Followed up on the escrow process, coordinated contingency removal of property inspections and market rent surveys to expedite removal of subjects and ensure timely closing of escrow• Identified and purchased businesses and commercial properties for clients following up with City on behalf of clients to transfer sale, assisting clients to get required permits, negotiating and securing leases to fulfill all due diligence• Promoted sales through multiple platforms of social media for listing of clients’ properties for sale

• Delivered and executed 3 to 5 years corporate financial planning, budgeting, and credit analysis to improve financial reporting capabilities and company’s operation efficiency by 10% year to year• Managed and led various projects for different departments to improve operation efficiency and success measures through design, negotiation and implementation of business plans and roadmap• Presented viable solutions to senior management based on SWOT, cost & benefit, P&L analysis on new projects while maintaining tight control on internal procedures and cash flow to ensure smooth operation in supporting of rapid business expansion• Reviewed business cases, initiative planning and financial models to mitigate risk and improve company ROI• Targeted to reduce operation bottlenecks and streamline business processes through collaboration with a large team of programmers and other department heads• Led a team of three to manage annual budget process for 3 entities in 2 territories on divisional spend (e.g. IT, payroll), in result of 5% reduction, approximately $500k saving across companies• Built strong relationship with Surety Insurers and banks while liaising with legal and business teams toachieve stable lines of credits to support fast business growth

• Managed daily company cash flow, operational budget and cash projections• Reviewed and audited internal business cost through proactive cost control initiatives to achieve annual company’s Key Performance Indicators• Negotiated and assisted in implementing commission scheme, salary grades and benefit package to retain good employees for company growth• Achieved savings of a 30% reduction in service charges within 3 months through collaborative effort with merchant service creditors• Developed a successful credit score model to reduce 50% bad debts in 3 months• Established internal accounting policies and guidelines which increased 30% of team productivity• Managed to extend credit coverage with bankers and supplier’s Insurers to maintain company financial stability and liquidity during economic and seasonal downturns•

• Streamlined company into leaner operations, improve business process, maximized supply chain efficiency and provided solutions and strategies to resolve company bottleneck• Leveraged resource from Onmi-Channels to boost sales revenue to exceed 20% YTY growth expectation in competitive IT environment • Created 3P partnership with banks and merchant providers through synergy to issue our company's credit card to improve brand awareness and attract new customers• Produced budget report and advised on capital & operational budgets to allow management to make better business decisions• Attained substantial line of credits from Surety and banks to support growth after extensive and intentional effort to illustrate company's financial ability and established trust and rapport with stakeholders

- Managed daily company cash flow, operational budget and cash projections to provide management transparancy on variances and aligning with company financial objectives- Reviewed and audited internal business cost using proactive cost control initiatives to ensure it is tied to annual company's Key Performance Indicators (KPI) goal- Negotiated and assisted in implementing commission scheme, salary grades and benefit package to retain good employees for company growth- Achieved savings of a 30% reduction in service charges within 3 months through collaboration effort with merchant service creditors- Developed a successful credit score model to reduce 50% bad debts in 3 months- Established internal accounting policies and guidelines which increased 30% of team productivity- Managed to extend credit coverage with bankers and suppliers' insurers to maintain company financial stability and liquidity during economic and seasonal downturns

Richmond, Bc

- Managed sales team to meet company's sales target concluded from market analysis by setting up goals and guideline for sales managers- Increased sales by 120% through collaboration with vendors to enhance sales training on popular products- Planned and executed marketing plans to drive more traffic to store front and increase retail sales volume- Coordinated with product writers to write latest product reviews and generate sales leads to improve product and brand awareness- Generated new source of revenue stream by advertising through third-party advertisement banners and on our innovative HardwareCanucks website

Insurance

Enrolled in Principles and Practice of Insurance (C11) and Essential Skills for the Insurance Broker and Agent (C130)

Real Estate, Rental Property Management Licensing Course

Real Estate, Real Estate Trading Services Licensing Course

International Business, Commerce

Master Of Business Administration - Mba, Global Management