Robert Digges Email & Phone Number

West Milford, Nj, Us

Oak Brook, Illinois, United States

Whippany, Nj

Develop and maintain client computer and network systems.

366 Madison Ave Fl 7 10014 / 101 Greenwich St Fl 5 10006

• Provide Hardware and Software support for over 1000 Windows, MacOS, iOS, and Android devices for nearly 700 users• Remotely access, troubleshoot and correct hardware and software issues• Liaise with vendors to order, update, and maintain assets as well as vendor relations• Utilize, customize and maintain a Zendesk environment for internal and external facing use• Utilize VMWare Airwatch/Intelligent Hub to remotely manage software, security, patches, updates, and inventory on desktop, laptop and mobile devices• Manage SSO access and identity control with Okta in conjunction with Active Directory, DEP, and VMWare Airwatch

32 Old Slip New York, Ny And 730 3Rd Ave New York, Ny

• Set, maintain, and troubleshoot Event Technology to include audio, video, lighting, and computer networking systems• Coordinate with sales and production staff to ensure understanding of customer needs and expectations and provide best possible customer experience• Consult with customers to design and sell event specific technology set-ups based on event needs• Establish relationships with customers to boost confidence and ensure optimal customer service and satisfaction• Manage customer expectations of event technology functions and costs • Select, train, and place technicians to best meet the requirements of specific events• Manage schedules and pay of technicians assigned under my supervision• Prepare, deliver and follow up on technical sales quotes to increase program value and maximize company revenue• Maintain and expand internal technical systems to keep up with current standards to meet both staff and customer needs• Assist IT department with administration, troubleshooting, and maintenance of existing IT infrastructure and also testing, vetting, and implementation of new technology

730 3Rd Ave New York, Ny

• Full support of conference technology for groups in excess of 300 attendees• Provide real time audio, visual, and IT support to multiple clients simultaneously• Coordinate with customers and technicians to establish technical needs• Configure various A/V equipment to meet specific client needs• Manage Microsoft Office 365 accounts for employees• Patch and maintained Ethernet and telephone lines

Fort Lee, Nj

Managed user network profilesReplicated and deployed software patches and updatesMonitored Network connectivityManaged customer expectationsInterfaced with client technical teamsCoordinated maintenance and troubleshooting with other departments

Investigated internal delays and indentified issues preventing timely order completion.Coordinated with sales and technical professionals to organize delivery of service and scheduling.Communicated with customers to manage expectations and to explain specific concerns related to service delivery.Supported systems allowing real time electronic trading and information for companies like Nasdaq, S&P, Goldman Sachs, NYFIX, and Thompson Reuters.Synchronized with a multi-national team to ensure seamless delivery of cross-regional services in countries on five continents.

Traveled throughout the U.S.A. to provide installation, service and support of large scale software controlled audio-visual systems and VTC facilities.Integrated various RS-232 and IP controlled devices seamlessly into existing networks.Provided installation and support for multi-million dollar systems for clients such as Goldman Sachs, MTA, Amtrak, Hudson Valley TMC, Grainger, The U.S. Air Force, The Pentagon, and The U.S. Secret Service.Designed, assembled, and customized display servers, control servers, file servers, and terminal stations for integration and use in complex network environments.Took the lead as a senior technician on site when project managers were unavailable.Interfaced and communicated with customers in person, via phone and via internet to organize and establish service appointments as well as to discuss expectations and further understanding.Installed, and terminated all forms of copper and fiber optic media to include cat-5, cat-6 coaxial, single-mode, and multi-mode fiber for use in network, control, audio, and visual applications.Configured and maintained video displays to include plasma, LED, LCD, DLP, and CRT devices.Installed facility wide, multiple-zone audio systems serially controlled by rack mounted receivers, multiplexers, audio routers, and amplifiers.

Peterson Afb Colorado Springs, Co

Directed information assurance programs ensuring operational availability of vital data. Provided technical support for Air Force Space Command Enterprise Network resources worth $100M at 37 bases and geographically separated units worldwide.Initiated and tracked AFSPC responses to events and anomalies affecting enterprise-wide performance and security of voice, video, data and sensor networks.Coordinated network outages between base Network Control Centers and the Air Force Network Operations and Security Center.Prioritized and directed maintenance actions to restore network service levels while minimizing mission impact.Monitored and recorded wing compliance with network tasking orders released by the AFSPC Network Operations and Security Center.Served as Classified Enterprise Network/Command and Control Automation System migration technician.Maintained and reported situational awareness of AFSPC Enterprise Network to the AFSPC/CC and Director of Logistics and Communications.

Hickam Afb Honolulu, Hi

Communications Computer Systems Control Journeyman (a.k.a. Tech Control)Maintained and controlled long-haul communications systems, providing voice and data communications to Department of Defense locations throughout the Pacific Theatre.Ensured the integrity of data transmissions across encrypted media.Monitored the function of multiple cryptographic systems to guarantee the reliability of high priority and classified information transmissions.Directed the scheduling of regularly planned system outages on Department of Defense data systems for maintenance, upgrades, and repairs while ensuring minimal loss of availability to the users.Supervised a “Tiger Team” of eight individuals charged with the task of rewiring the Pacific Air Forces Headquarters building with up-to-date fiber-optic and category-5 transmission media as well as installation of multiple network levels, routing equipment, dataports and varied switches.

38 Semester Hours Towards Aas, Communications Computer Systems Control

Studied Communications Computer Systems Control

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Concert Choir, Men's Choir, Select Choir, Concert Band, Marching Band, Theatrical ProductionsTypical High School.