• Partnered with the Vice President, Information Technology and Innovation and Software Engineering Services consulting team at Genius Avenue to support the transformation of their technology platforms, tools, processes, and operations, enabling the delivery of modern, responsive, scalable, and secure solutions.• Displayed expertise in ensuring the security of on-premises, two (2) M365 tenants, and three (3) Azure environments, with hands-on leadership that ensured all systems and data were safeguarded against potential cybersecurity threats.• Fostered collaboration with business stakeholders, Managed Services Providers, vendors, and other teams, aligning solutions with business needs, goals, and objectives, resulting in solutions that met the requirements of the business while being secure and scalable.• Advised Genius Avenue's IT and cybersecurity strategies, ensuring they align with best practices and regulatory compliance requirements.

• Successfully led the Secure Edge Services function within CSAA's Cybersecurity Protective Services organization by shaping the strategy, roadmap, planning, design, configuration, and operations management of CSAA's Next-Generation Firewalls (NGFW) and tools, resulting in a 40% reduction in incidents.• Demonstrated expertise in ensuring the security and resilience of the perimeter across physical and virtual, on-premises, and cloud environments by implementing a robust NGFW policies resulting in an increase of remote workforce productivity by 25% while concurrently enhancing the security posture of the organization.• Facilitated and enabled the mobility of a distributed and mobile workforce by configuring the NGFW for secure remote access and optimizing endpoint client updates, resulting in a 50% increase in remote workforce productivity.• Led a team of talented and experienced engineers and analysts who monitor, troubleshoot, and optimize the NGFW and tools, resulting in a 15% improvement in firewall performance and a 30% reduction in mean-time-to-resolution (MTTR) for incidents.

• Leader of the Strategy, Architecture, and Operations Management functions of the Digital Workplace Solutions organization.• Drove the overall strategy, roadmap, planning, design, configuration, and operations management for Digital Workplace Solutions resulting in an increase in productivity and business agility and a reduction in IT support costs.• Leveraged expertise in digital transformation, cloud computing, and user experience to deliver innovative and effective solutions resulting in an increase in employee productivity and a reduction in both operational costs and user support requests.• Managed a team of highly skilled architects and engineers to ensure the quality, security, and performance of the solutions resulting in zero security incidents and a 100% compliance with regulatory requirements.

• Leader of the Mobility & Virtualization functions within CSAA’s Digital Workplace Solutions organization, overseeing the successful management of over 1,300 MDM endpoints across iOS, Android, Windows, and macOS platforms, and over 1,300 VDI and 1,000 VDM endpoints using Citrix/Citrix Cloud technologies.• Implemented a comprehensive MDM and VDI strategy, resulting in increased employee productivity and a reduction in operational costs.• Ensured the security, reliability, and performance of all MDM and VDI systems, resulting in zero security incidents and a 99.99% service uptime.• Successfully migrated the organization's VDI management infrastructure to Citrix Cloud, resulting in a 25% reduction in maintenance costs and a 40% improvement in system availability.• Developed and implemented a comprehensive disaster recovery plan for MDM and VDI systems, resulting in a 100% recovery rate in the event of system failures or natural disasters.

• Leader of the IT Claims Applications organization within CSAA’s Insurance Applications organization.• Directed and managed a team of 50+ resources and P/L responsibility of $8.7M.• Successfully oversaw the design, development and delivery of all modifications and enhancements to the Guidewire ClaimCenter application and ancillary systems, including upgrades.• Ensured the quality, reliability, and functionality of the application and solution lifecycle development, release management, strategy and planning, and delivery.• Collaborated with business stakeholders, vendors, and other IT teams to align the application and solution with the business needs and goals.

• Leader of the Claims Services Design and Development functions within CSAA’s IT Claims Applications organization.• Oversaw the design and development of all modifications and enhancements to the Guidewire ClaimCenter application and ancillary systems, including upgrades.• Ensured the quality, reliability, and functionality of the application development, release management, strategy, and planning.• Strengthened and improved intake and engineering processes to ensure operational stability, standards adherence, and best practices, resulting in zero system downtime and a 75% reduction in defect rates.• Delivered on all commitments – on-time and within defined budgets, resulting in a 100% completion rate for all projects.• Led and refined existing SCRUM processes, resulting in a 20% improvement in team velocity.• Enabled and empowered staff. Coached, mentored, and led the team, resulting in increased employee engagement scores.• Established regular business review and code review meetings and a cadence to improve and optimize the efficiency of both meetings.• Delivered all releases and project initiatives on time and on budget, resulting in a 100% release success rate with zero escaped defects.

• Leader of the Claims Services Development and Support function within CSAA’s IT Claims Applications organization.• Ensured the quality, reliability, and functionality of the release management, strategy, and planning, resulting in zero unplanned downtime and exceeding SLAs for incident resolution.• Eliminated high-risk technical debt, reducing technical debt problems from 125+ (February 2015) to 41 (December 2015) and ensuring system stability and uptime.• Optimized and improved system monitoring and reporting, streamlining enterprise-wide Incident, Problem Management and Reporting.• Managed and led the Production Support Teams (onshore and offshore) to deliver incident resolution times that exceeded the SLA target, with IT priority 4 incidents resolved, on average, in 2 days (compared to the target of 5 days) and 0 Priority 1-3 incidents (100% availability).• Successfully coached and mentored team members to enable and empower them to perform at their best.

• Senior Program Manager within the CSAA’s Project Management Office (PMO) Delivery organization.• Led and oversaw all projects and initiatives within the Digital and Infrastructure domains.• Successfully implemented Agile methodologies across the program, resulting in improved delivery speed, quality, and customer satisfaction.• Managed the Digital Services Transformational Program, a complex program consisting of multiple projects and initiatives with a budget more than $20MM, and successfully delivered on-time and on-budget.• Collaborated with cross-functional teams, stakeholders, vendors, and sponsors to ensure alignment and support for the program objectives, scope, budget, and timeline. Led weekly program reviews with key stakeholders to provide updates and escalate issues.

• Senior Project Manager within the CSAA’s Project Management Office (PMO) Delivery organization.• Led and executed medium to large projects within the Financial Services domain, including budgeting, scheduling, and resourcing, resulting in 100% project completion on time and within budget.• Led successful delivery of CSAA's Enterprise Payments Program, which provided core payment servicing and a seamless payment experience across all channels for members and insured.• Completed the program on-time and under budget, with 100% of payment channels consistently delivering payment services as designed. Managed the project scope, schedule, resources, risks, issues, and quality.• Collaborated with business and IT stakeholders, vendors, and sponsors to ensure the project alignment with the business goals and expectations.

• Assisted RBS / Citizens Financial Group with the strategy, planning, implementation approach, and vendor selection for large back-file conversion effort (43MM pages) across 50+ offices and 30+ geographic locations. • Successfully led the strategy, planning, and implementation approach for a large back-file conversion effort for RBS/Citizens Financial Group, resulting in the conversion of 43MM pages across 50+ offices and 30+ geographic locations.• Developed and delivered multiple software prototype applications and proofs of concept (POCs) for RBS/Citizens Financial Group, utilizing 2D barcode technology to improve business productivity and efficiency in their commercial banking processes.• Evaluated and recommended various ECM technologies and solutions for RBS/Citizens Financial Group, resulting in the selection of optimal ECM solutions to meet their business needs and requirements.• Managed the project scope, schedule, budget, quality, and risks for RBS/Citizens Financial Group's ECM projects, ensuring that project deliverables met the stakeholder expectations.• Provided subject matter expertise in ECM IT Project and Program Management services, resulting in improved efficiency and productivity for RBS/Citizens Financial Group.

• Led the successful implementation of a global enterprise content management solution and infrastructure for C. V. Starr and Co, resulting in improved business processes and enhanced user experience.• Managed the project and program with 100% on-time and on-budget delivery, ensuring project deliverables met stakeholder expectations.• Directed systems and application design, development, implementation, and integration, resulting in an increase in the availability and accessibility of content services across the enterprise.• Streamlined business processes and achieved process automation for content services, resulting in a 25% increase in efficiency and productivity.• Conducted end-user training and support, resulting in increased user adoption and satisfaction.• Implemented robust security measures, ensuring compliance with regulatory requirements, and safeguarding sensitive data.• Collaborated with cross-functional teams, stakeholders, and vendors to align the ECM solution and infrastructure with the business strategy and vision, resulting in improved business agility and scalability.

• Successfully led and managed high-level, complex engagements for the Public Services Division of a $3.2B technology and business services consulting firm. Served as the primary client point of contact and conducted technical sales presentations.• Directed the systems and application design, development, implementation, and integration, content management, business process automation, and client training for numerous state and city government contracts nationwide.• Planned and led the development and implementation of the Automated City Register Information System (ACRIS) for the NYC Department of Finance, a successful $78M, nine-year project, while also managing the application and infrastructure managed services of the ACRIS for the same department.• Managed the day-to-day operations of two replicated data centers, 10+ software packages, 26+ servers, 135+ Windows workstations, 110+ Windows CE terminals, 40TB SAN storage, Cisco networking, 20+ printers, 13 scanners, and 4 optical jukeboxes.• Increased the department’s revenue-generating capability by 250% and reduced processing time from weeks to minutes.• Guided the architecture, design, and configuration of two replicated data centers handling 10,000+ users, 4.5M hits, and 45 GB of data daily while delivering 99.994% uptime.• Provided project and program management for numerous state and city government contracts nationwide.• Led the entire software development life cycle (SDLC) by directing the design, development, implementation, and integration of systems and applications, as well as managing content, automating business processes, and conducting client training.

Naval Officer (Lieutenant), Surface WarfareOfficer in Charge / Operations Officer - USS Pelican (MHC-53)Mathematics / Computer Science Instructor - US Naval Academy Preparatory SchoolEngineering & Navigation Division Officer - USS Shreveport (LPD-12)Engineering & Deck Division Officer - USS Richard E. Byrd (DDG-23)