Rich Weissmark Email & Phone Number

Florida, United States

Tampa, Fl, Us

Business Growth & InnovationStrategic InitiativesProduct Strategy & Management Service Line & Strategic Partnership DevelopmentCorporate OperationsMedi-Weightloss partnered with Audax Private Equity in 2022.

Miami, Fl, Us

Accelerate development of a private equity-backed gastroenterology management services platform by delivering value creation, efficiency, and innovation to clinical partners. My role includes overseeing strategy, planning, and execution of corporate initiatives, I also manage M&A integration execution and lead digital transformation/innovation efforts. In addition, I serve as an internal consultant, advising the C-suite and the overall management team, and act as interim operations leader as needed. Management scope: 75 team members across 5 business areas (Information Technology, Health Informatics, Marketing, Integration, and Strategic Operations).HIGHLIGHTS:Navigate rapid growth; the platform quickly expanded from one state with 100 physicians to seven states with 350+ physicians.Serve as innovation, strategic partnership, sourcing, and contract negotiation principal (excluding payor contracting & M&A).Launched a suite of digital products that improved collaboration and matured operations (Stampli, Agiloft, Teams, Sharepoint, Smartsheet); developed Smartsheet products to drive repeatable diligence, integration, and project management processes.Member of the 4-person deal team that participated in a 2021 recapitalization effort, which transitioned sponsorship from Audax Private Equity to OMERS Private Equity.Introduced and launched a Robotic Process Automation (RPA) program to drive operating leverage; the initial bot series, which focused on Revenue Cycle Management functions, delivered ~500% ROI through labor cost avoidance.Positioned the company for digital enablement by implementing Luma Health to launch the digital patient engagement strategy.Provided COVID-19 Crisis leadership that included deploying the telehealth contingency plan in 72 hours, which resulted in 5K weekly televisits within 3 weeks of launch; also led PPE sourcing outside of the traditional supply chain and obtained adequate supply to protect providers throughout crisis.

Miami, Fl, Us

Miami, Fl, Us

Sunrise, Florida, Us

I led process and cost improvement projects across the enterprise to support the launch of business transformation initiatives. In addition, I managed and deployed a team of Lean Six Sigma professionals to support projects. I also led communication, discovery, and coordination between internal and external stakeholders. I drove improvements in service delivery, process, and cost by partnering with teams across the organization.HIGHLIGHTS:Launched a process re-engineering effort to improve service delivery and Clinician onboarding turnaround times. The pilot demonstrated a 70% reduction in lead time between offer acceptance and payor enrollment receipt. Pilot expanded to a national initiative.Demonstrated efficiency gains of ~30% during pilot tests of process improvement initiatives; partnered with teams across the organization to facilitate lean process improvements focused on revenue cycle management and service delivery.Saved $1.3M annually and reduced category expense by 37% upon identifying and implementing selling, general, and administrative (SG&A) expense reduction opportunities and renegotiating a core business supply agreement. Launched the first company-wide survey to gauge the partnership and support services satisfaction of Clinical leadership. Aligning survey results with transformation projects to respond to areas of dissatisfaction. Developed into a program supporting transparency and dialogue around the value proposition of MEDNAX management services.Supported the advancement of strategic initiatives focused on Revenue Cycle Management (RCM) innovation.

Sunrise, Florida, Us

I partnered with Sales, Operations, and Merger and Acquisitions (M&A) leadership to develop the Salesforce.com Sales cloud. I managed a $1M+ engagement to develop the solution and prepare for consolidation of 6 databases and led the full scope of activities, which ranged from data model design to operational use planning.HIGHLIGHTS:Positioned the cloud development project as a digital transformation initiative and managed the effort outside of the IT organization in direct partnership with business leadership.Delivered cost savings and license portability for an acquisitive organization by renegotiating the master service agreement.Launched the product’s first release within 6 months, on-boarded 100+ stakeholders and transitioned the project to an agile team in the project management office (PMO).

Sunrise, Florida, Us

I was corporate leader of the newborn hearing screen service, which delivers care in 30 states at 400+ hospitals and serves 800K+ patients annually. Management scope: 7 direct reports and matrix management of 1,200 team members (250 FT, 950 PT).HIGHLIGHTS:Saved $1.6M annually, reduced unit cost by 63%, and reduced business risk by restructuring a key partnership and a related strategic sourcing initiative Drove an 80% annual reduction in the cost of administering patient satisfaction surveys ($240K) by replacing paper surveys with eSurveys; the initiative delivered actionable reporting to support improved responsiveness to feedback on service delivery.Created tools for monitoring and improving operational performance by leveraging untapped data.Improved employee satisfaction survey scores by 45%.

Sunrise, Florida, Us

I led a team of analysts in the shared services organization and supported data production, master data management, acquisition data integration, and ad-hoc reporting. Management scope: 18 team members.HIGHLIGHTS:Co-led the enterprise-wide ICD-10 project through successful implementation with no unfavorable impact to cash flow.Improved employee satisfaction survey scores by 35%.Drove a $5M reduction in accounts receivable (A/R) write-offs by partnering with an operations leader to develop a provider on-boarding decision support tool. Reduced labor waste on repetitive ad hoc reporting by developing self-service reporting using the Cognos BI suite.

Coral Gables, Fl, Us

I improved access to care and supported medical education utilizing videoconferencing, store/forward software, and telemedicine devices. Management scope: 5 team members.HIGHLIGHTS:Led the implementation of 3 new telehealth programs in the specialties of Dermatology and Family medicine.Managed operations staff supporting the medical school as well as matrix supervision of teams contracted to support an affiliated community hospital.

Sunrise, Florida, Us

I managed revenue cycle management (RCM), electronic data interchange (EDI), and enterprise technology projects while serving as the team’s principal analyst.HIGHLIGHTS:Led enterprise-wide implementation of the national provider identifier (NPI) across all systems and EDI transactions. Led 4 of the 12 workstreams organized to migrate 40 physician practices to NextGen practice management.Co-led a committee focused on knowledge-acquisition for entry into anesthesiology revenue cycle management.Named Revenue Cycle Management Employee of the Year (2008).

Sunrise, Florida, Us

I oversaw risk assessment and coordination of software & infrastructure changes in a 24/7 NOC setting.HIGHLIGHTS:Liaised between IT group and business units to drive implementation alignment and success.Served as the coordinator for internal and external audit review of Sarbanes-Oxley (SOX) 404 IT controls testing.Sourced and negotiated the company’s first fuel continuity program to support generator uptime for disaster preparedness.Led weekly change management meetings attended by the entire IT group.

I led digital product development, eCommerce initiatives, and overall technology operations for a global learning and organizational development organization serving the hospitality industry. Management scope: 4 team members.HIGHLIGHTS:Drove expansion into eLearning by developing internet-based products such as webinar events that enabled growth in the limited-service hotel segment and learning management systems (LMS) that featured streaming media, skill assessment, and learner performer tracking.Managed customer relationship management (CRM) software & data; coordinated all print/email/fax marketing campaigns.Digitally transformed the quality assurance call center, migrating analog recording and physical cassette tape delivery to digital recording served over interactive voice response(IVR) technology.

Ms, Health Services Administration

Bs, Hospitality Management

Education record