Ryan Wetherhead Email & Phone Number

Handling all aspects of processing Home Equity applications, preparing these requests for underwriting decision. Acts as the main point of contact for the customer providing consistent follow up, setting expectations while providing a quality and excellent customer experience. Reviews all loan-to-value and debt-to-income issues and situations to adhere to bank and federal guidelines. Collects and analyzes multiple different types of income documentation. Responsibilities also include but are not limited to dealing with title/vesting/lien/judgment issues, appraisal/ property condition issues, and more.

Farmington, Ct

Farmington, Ct

High-level customer service representative working in the Bank of America Home Loans Home Equity department. Responsible for fielding questions and issues from customers, banking center associates, mortgage loan officers concerning applications for home equity lines of credit and loans. Works directly with application processors, underwriters, contingency teams as well as teams centered around document preparation, closings, bookings and funding. Required to have an in-depth understanding of all aspects of home equity including, but not limited to, appraisals and different valuation methods, titles, liens, judgments, trusts, power of attorney, underwriting guidelines, possible fraudulent activity, payoffs, closings and funding. I function as a subject matter expert to my home equity associates in both our Connecticut and California offices advising on action steps in difficult situations. Also authorized to act as a supervisor in needed situations when associates are dealing with tougher customer situations.

Farmington, Ct

Meriden, Ct

Worked for a leading loss mitigation servicing company overseeing bank REO property, facilitating foreclosure prevention, short sale and deed in lieu programs. I managed a personal short sale portfolio negotiating, on behalf of one of the nations largest banks and government entity investors, meeting and exceeding company goals for short sale approvals received. Pushing 25-30 investor approved short sales into closing per month. Assisted management in handling and troubleshooting escalated cases with homeowners, real estate agents and attorneys as well as on new product development within the short sale/ foreclosure prevention line of business helping build teams and procedures from the ground up. In all areas of short sale/ loss mitigation, involved heavily in training and educating fellow associates on proper procedures, investor and bank guidelines, and effective ways of managing portfolio.

West Haven, Ct

Developed a fluid running ministry to high school students within a congregation of 1200 people. Built and managed a solid, functional leadership team of twelve leaders to oversee many different aspects of operation. Facilitated and performed the majority of necessary speaking at weekly Wednesday & Sunday high school services. Organized our annual youth conference trip, monthly fun events, fund-raisers, and more. Besides building high school ministry from the ground up, also responsible for leadership development for middle school ministry and college/ young adult ministry. Was instrumental in the duties of a Sunday morning experience, frequently was required to public speak, and lead in other areas.

Woordbridge, Ct

My first responsibility at the tennis center was to help manage the front desk. I was assisting with scheduling, payments, keeping customers informed on programs, and answering phones. I also was required to create and execute seasonal and progressive private and group setting tennis instruction. Worked with and taught small children instilling teamwork, positive work ethic and basic tennis skills. Trained students and adults of all ages in everything from basic tennis motions to intense advanced competition. Maintained United States Professional Tennis Association annual certification.

Bachelor Of Arts (B.A.), Youth Ministry

Education record